Amazon Unable to Download Amazon's The Bondsman English (CC) Subtitle

[Kevlar]

StreamFab v6.2.3.0, Windows 10 Pro 64-bit
USA, No VPN

I have StreamFab v6.2.3.0 to download all subtitles that are available. When I select all subtitles for the Amazon series The Bondsman, StreamFab v6.2.3.0 does not download the English (CC) subtitle.

I have attached a .log file.

[Germania]

I've no prime in us - but if I see this in log:

>20 audios and >50 subtitles selected

[comboBox_vipPreAudioLang]: UI,ARA,BGR,VAL,CHS,CHT,CSY,DAN,NLD,NLB,ENU,FIN,FRA,GER,ELL,HRV,HUN,ITA,JPN,KOR,NOR,POL,BRA,PTG,ROM,RUS,SKY,ESP,SVE,TUR
[comboBox_vipPreSubtitleLang]: UI,ARA,BGR,VAL,CHS,CHT,CSY,DAN,NLD,NLB,ENU,FIN,FRA,GER,ELL,HRV,HUN,ITA,JPN,KOR,NOR,POL,BRA,PTG,ROM,RUS,SKY,ESP,SVE,TUR

[comboBox_Audio]: ar-001,cs,de-de,en,en,en,en,es-419,es-es,fr-ca,fr-fr,hi-in,hu,it-it,ja-jp,kn-in,ml-in,pl-pl,pt-br,ta-in,te-in,th-th,tr-tr
[comboBox_Subtitle]: ar-001,ar-001,cs,cs,da-dk,de-de,de-de,el,en,es-419,es-419,es-es,es-es,fi-fi,fr-ca,fr-ca,fr-fr,fr-fr,hu,hu,it-it,it-it,ja-jp,ja-jp,ko-kr,nb-no,nl-nl,pl-pl,pl-pl,pt-br,pt-br,pt-pt,ro,sv-se,tr-tr,tr-tr,zh-hans,zh-hant

.. I think it's too much for SF remuxing (but all subs succesfully dl) => see also here

[Kevlar]

Hi there, I see in the code you provided, thank you for providing, I missed it when I was looking at the .log file. I agree with you that SF did download the English [CC] subtitle. However, I tried downloading the video again without selecting all the subtitles and the problem is still present. Maybe an SF issue during remuxing to a .mkv file.

[Germania]

I tried downloading the video again without selecting all the subtitles and the problem is still present.
Maybe an SF issue during remuxing to a .mkv file.

I tried like you with SF 6230 using Win10 and your settings "MKV (FFmpeg)" and "Remux Into File" ..
.. no problem detected for me in Germany:

selection:


result:



and also all Audios included:

Video: MPEG4 Video (H264) 1920x960 23.976fps [V: h264 high L4.0, yuv420p, 1920x960 [default]]
Audio: DD+ 48000Hz 6ch 640kbps [A: العربية [ara] (eac3, 48000 Hz, 5.1(side), 640 kb/s)]
Audio: DD+ 48000Hz 6ch 640kbps [A: cs-cz [ces] (eac3, 48000 Hz, 5.1(side), 640 kb/s)]
Audio: DD+ 48000Hz 6ch 640kbps [A: Deutsch [deu] (eac3, 48000 Hz, 5.1(side), 640 kb/s) [default]]
Audio: DD+ 48000Hz 6ch 640kbps [A: English [eng] (eac3, 48000 Hz, 5.1(side), 640 kb/s)]
Audio: DD+ 48000Hz 6ch 640kbps [A: English [eng] (eac3, 48000 Hz, 5.1(side), 640 kb/s)]
Audio: DD+ 48000Hz 6ch 640kbps [A: English [eng] (eac3, 48000 Hz, 5.1(side), 640 kb/s)]
Audio: DD+ 48000Hz 6ch 640kbps [A: English [eng] (eac3, 48000 Hz, 5.1(side), 640 kb/s)]
Audio: DD+ 48000Hz 6ch 640kbps [A: Español (Latinoamérica) [spa] (eac3, 48000 Hz, 5.1(side), 640 kb/s)]
Audio: DD+ 48000Hz 6ch 640kbps [A: Español (España) [spa] (eac3, 48000 Hz, 5.1(side), 640 kb/s)]
Audio: DD+ 48000Hz 6ch 640kbps [A: fr-ca [fra] (eac3, 48000 Hz, 5.1(side), 640 kb/s)]
Audio: DD+ 48000Hz 6ch 640kbps [A: Français [fra] (eac3, 48000 Hz, 5.1(side), 640 kb/s)]
Audio: DD+ 48000Hz 6ch 640kbps [A: हिन्दी [hin] (eac3, 48000 Hz, 5.1(side), 640 kb/s)]
Audio: DD+ 48000Hz 6ch 640kbps [A: hu-hu [hun] (eac3, 48000 Hz, 5.1(side), 640 kb/s)]
Audio: DD+ 48000Hz 6ch 640kbps [A: Italiano [ita] (eac3, 48000 Hz, 5.1(side), 640 kb/s)]
Audio: DD+ 48000Hz 6ch 640kbps [A: 日本語 [jpn] (eac3, 48000 Hz, 5.1(side), 640 kb/s)]
Audio: DD+ 48000Hz 6ch 640kbps [A: ಕನ್ನಡ [kan] (eac3, 48000 Hz, 5.1(side), 640 kb/s)]
Audio: DD+ 48000Hz 6ch 640kbps [A: മലയാളം [mal] (eac3, 48000 Hz, 5.1(side), 640 kb/s)]
Audio: DD+ 48000Hz 6ch 640kbps [A: Polski [pol] (eac3, 48000 Hz, 5.1(side), 640 kb/s)]
Audio: DD+ 48000Hz 6ch 640kbps [A: Português (Brasil) [por] (eac3, 48000 Hz, 5.1(side), 640 kb/s)]
Audio: DD+ 48000Hz 6ch 640kbps [A: தமிழ் [tam] (eac3, 48000 Hz, 5.1(side), 640 kb/s)]
Audio: DD+ 48000Hz 6ch 640kbps [A: తెలుగు [tel] (eac3, 48000 Hz, 5.1(side), 640 kb/s)]
Audio: DD+ 48000Hz 6ch 640kbps [A: ไทย [tha] (eac3, 48000 Hz, 5.1(side), 640 kb/s)]
Audio: DD+ 48000Hz 6ch 640kbps [A: Türkçe [tur] (eac3, 48000 Hz, 5.1(side), 640 kb/s)]
Subtitle: UTF-8 [S: English [CC] [eng] (subrip)]
Subtitle: UTF-8 [S: No subtitles]

[Kevlar]

Very interesting! Did you download all the subtitles or just the English [CC]?

[Germania]

Subs only en [CC] (like in my selection screenshot) ..
.. and I have never checked this info (so far):

Looks like you need to use the Extract to SRT file.
I tried remux, MKV(ffmpeg) on Reacher and the max subtitles were 32.

[Germania]

I noticed your video bitrate was higher ..
.. so test again with CBR (Audio now only de+en)

I can confirm the maximum remuxed subs are 32
(selected/downloaded 56) - same with MKV (MKVToolnix) or MP4



Looks like the order selected (from bottom):

Subtitle: UTF-8 [S: 한국어 [kor] (tx3g)]
Subtitle: UTF-8 [S: 日本語 [jpn] (tx3g)]
Subtitle: UTF-8 [S: 中文（繁體） [zho] (tx3g)]
Subtitle: UTF-8 [S: 中文（简体） [zho] (tx3g)]
Subtitle: UTF-8 [S: ไทย [tha] (tx3g)]
Subtitle: UTF-8 [S: മലയാളം [mal] (tx3g)]
Subtitle: UTF-8 [S: ಕನ್ನಡ [kan] (tx3g)]
Subtitle: UTF-8 [S: తెలుగు [tel] (tx3g)]
Subtitle: UTF-8 [S: தமிழ் [tam] (tx3g)]
Subtitle: UTF-8 [S: हिन्दी [hin] (tx3g)]
Subtitle: UTF-8 [S: العربية [ara] (tx3g)]
Subtitle: UTF-8 [S: עברית [heb] (tx3g)]
Subtitle: UTF-8 [S: Ελληνικά [ell] (tx3g)]
Subtitle: UTF-8 [S: Čeština [ces] (tx3g)]
Subtitle: UTF-8 [S: Türkçe [tur] (tx3g)]
Subtitle: UTF-8 [S: Svenska [swe] (tx3g)]
Subtitle: UTF-8 [S: Suomi [fin] (tx3g)]
Subtitle: UTF-8 [S: Română [ron] (tx3g)]
Subtitle: UTF-8 [S: Português (Portugal) [por] (tx3g)]
Subtitle: UTF-8 [S: Português (Brasil) [por] (tx3g)]
Subtitle: UTF-8 [S: Polski [pol] (tx3g)]
Subtitle: UTF-8 [S: Norsk Bokmål [nob] (tx3g)]
Subtitle: UTF-8 [S: Nederlands [nld] (tx3g)]
Subtitle: UTF-8 [S: Magyar [hun] (tx3g)]
Subtitle: UTF-8 [S: Italiano [ita] (tx3g)]
Subtitle: UTF-8 [S: Indonesia [ind] (tx3g)]
Subtitle: UTF-8 [S: Galego [glg] (tx3g)]
Subtitle: UTF-8 [S: Français (France) [fra] (tx3g)]
Subtitle: UTF-8 [S: Français (Canada) [fra] (tx3g)]
Subtitle: UTF-8 [S: Euskara [eus] (tx3g)]
Subtitle: UTF-8 [S: Español (Latinoamérica) [spa] (tx3g)]
Subtitle: UTF-8 [S: Español (España) [spa] (tx3g)]
Subtitle: UTF-8 [S: No subtitles]​

btw: Processing is slower with 6230 as with 6229 ..
.. and now dl first video then audio - with <6230 the other way around