Disney+ greenish tone on newest Dr Who episode

[m.a.biglin]

The most recent episode of Dr Who had a Greenish tone to the video when downloaded. Tried both yesterday and today. The Video looks just fine when streaming.
I have tried other videos from both Disney+ (including other episode of Dr Who) and other websites and they work just fine. It is just this one video.
Download settings are my usual
h.265
1920x1080 - 4216 kbps
EAC3 Audio (english)

I am using Streamfab 6.2.3.5

[0xFeedBeef]

It's because you downloaded a Dolby Vision episode and your set up can't handle it.

[m.a.biglin]

the file plays the same way on my computer and the same way from the separate media server to both a computer and a roku using EMBY.
Downloading using the same settings on last weeks episode and others play just fine.

[0xFeedBeef]

Perhaps I wasn't making myself clear:-

It's because you downloaded a Dolby Vision episode and your set up can't handle it.

[Sebastian001]

Perhaps I wasn't making myself clear:-

Yes, while we're on the subject.

1. What happens if I play a file with Dolby Vision on a Samsung TV that doesn't support Dolby Vision? Will I get a downgrade to normal HDR10 or a green screen?

2. Can you combine HDR10, Dolby Vision, HDR10+, etc., into one file when downloading?

[m.a.biglin]

you aren't making anything clear. This is the ONLY file that is like that while downloading with the EXACT same settings from the EXACT same site.
It is just this one episode doing that.

[0xFeedBeef]

you aren't making anything clear. This is the ONLY file that is like that while downloading with the EXACT same settings from the EXACT same site.
It is just this one episode doing that.

I can only go off what you literally say. You've provided NO screenshot, nor specification of what you actually downloaded by way of medatada parsing from tools like mediainfo.

Symptom: greenish tint; cause: DoVi stream on a non-compatible setup.

You claim it isn't a DoVi stream, post a screenshot and metadata

[Germania]

I can't test it at Disney

But for example I get the latest Andor.s02e07-e09 from D+
in H265 HDR10 even if I selected H265 SDR - see here

So I think it's the same issue with Dolby Vision instead SDR for you

I can't say if it's an D+ or SF issue without your StreamFab.log

[0xFeedBeef]

Yes, while we're on the subject.

1. What happens if I play a file with Dolby Vision on a Samsung TV that doesn't support Dolby Vision? Will I get a downgrade to normal HDR10 or a green screen?

Don't have a Sammy TV, so can't say specifically, but if the stream is profile 8.1 compat, possibly, if it's just plain DoVi, would either be tinted or, if the software was programmed properly, you'd get a compatibility error

2. Can you combine HDR10, Dolby Vision, HDR10+, etc., into one file when downloading?

You can only download one video stream at a time with SF...

[Germania]

OK, issue confirmed

Selection SDR


Result DoVi


Problem: SF show bitrates for H265 SDR + DoVi

For SDR you need to select the smaller bitrate
1920x1080 - 4216 kbps => Dolby Vision (1st try)
1920x1080 - 4087 kbps => SDR

edit: It's looks like "selfhealing" with second attempt
4216 it's now SDR



Ergo: If you see DoVi in Downloading, cancel, remove and analyze again .. (works for me)

[m.a.biglin]

OK, I went beck to version 6.2.2.9 and it downloaded perfectly. (episode 5)
Both versions i used settings (disney+)

h.265
1920x1080 - 4216 kbps
EAC3 Audio (english)


this is the video info from mediainfo from 6.2.3.5 (episode 5)
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L4@Main
HDR format : Dolby Vision, Version 1.0, Profile 5, dvhe.05.04, BL+RPU, no metadata compression
Codec ID : hev1
Codec ID/Info : High Efficiency Video Coding
Duration : 47 min 15 s
Bit rate : 5 258 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.101
Stream size : 1.74 GiB (95%)
Title : BAMTech video
Color range : Full
Codec configuration box : hvcC+dvcC


This is the video info from 6.2.2.9 (which downloaded perfectly)(episdoe 5)
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L4@High
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 47 min 15 s
Bit rate : 4 118 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.079
Stream size : 1.36 GiB (94%)
Title : BAMTech video
Language : English
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Menus : 4
Codec configuration box : hvcC


Downloadid episode 4 which works perfectly no matter which version of streamfab I use
h.265
1920x1080 - 4216 kbps
EAC3 Audio (english)

Version 6.2.3.5 (episode 4)(plays perfect)
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L4@High
HDR format : SMPTE ST 2086, HDR10 compatible
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 46 min 31 s
Bit rate : 4 074 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.079
Stream size : 1.32 GiB (94%)
Title : BAMTech video
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : BT.2020
Mastering display luminance : min: 0.0001 cd/m2, max: 1000 cd/m2
Codec configuration box : hvcC

and version 6.2.2.9 (episode 4) (plays perfect)
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L4@High
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 46 min 31 s
Bit rate : 4 410 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.085
Stream size : 1.43 GiB (94%)
Title : BAMTech video
Language : English
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Menus : 4
Codec configuration box : hvcC