Can't connect to server/Accused of using cracked version

[Chameleon]

I'm about to get up and try working on it again I can't connect to the server at all, even after ping

I got the exact same messages you got—cracked version, etc. I rebooted after a while, it worked, but something is wrong here.

[AceDaMack]

I am experiencing the same issue right now. I finally got authorized after three tries and now it's working, but only after I pinged DVD Fab.

I'm about to get up and try working on it again I can't connect to server at all even after ping

[Chameleon]

I am experiencing the same issue right now. I finally got authorized after three tries and now it's working, but only after I pinged DVD Fab.

[AceDaMack]

Hi,

Please post the result when ping www.dvdfabstore.com, and ping ssl.dvdfab.cn from Windows Comand line window.

ok

[Wilson.Wang]

Hi,

Please post the result when ping www.dvdfabstore.com, and ping ssl.dvdfab.cn from Windows Comand line window.

ping www.dvdfabstore.com
Pinging www.dvdfabstore.com [3.69.85.86] with 32 bytes of data:
Reply from 3.69.85.86: bytes=32 time=235ms TTL=42
Reply from 3.69.85.86: bytes=32 time=239ms TTL=42
Reply from 3.69.85.86: bytes=32 time=242ms TTL=42
Reply from 3.69.85.86: bytes=32 time=236ms TTL=42

Ping statistics for 3.69.85.86:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 235ms, Maximum = 242ms, Average = 238ms

ping ssl.dvdfab.cn

Pinging ssl.dvdfab.cn [3.69.85.86] with 32 bytes of data:
Reply from 3.69.85.86: bytes=32 time=247ms TTL=42
Reply from 3.69.85.86: bytes=32 time=234ms TTL=42
Reply from 3.69.85.86: bytes=32 time=234ms TTL=42
Reply from 3.69.85.86: bytes=32 time=234ms TTL=42

Ping statistics for 3.69.85.86:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 234ms, Maximum = 247ms, Average = 237ms

[AceDaMack]

have you done a factory reset on your router ?? or roll your computer back to an earlier time when streamfab was working.

Haven't done a factory rest on router yet just simple reboot I'll try that next.

[october262]

I've done everything is could possibly think of. Nothing is blocking the server on my end that I can see. I have a clean host from Microsoft and allowed permission threw firewalls and disabled firewall, still nothing. Ping test shows it connecting

have you done a factory reset on your router ?? or roll your computer back to an earlier time when streamfab was working.

[AceDaMack]

I've done everything is could possibly think of. Nothing is blocking the server on my end that I can see. I have a clean host from Microsoft and allowed permission threw firewalls and disabled firewall, still nothing. Ping test shows it connecting

[AceDaMack]

I think I may go with what Cats4U says (here) and give streamfab feedback the log. Unfortunately, they take at least 48 hours to even respond.

Either it's something at StreamFabs end or still something overlooked at your end.

Same or similar info from other log as posted part of here

I submitted a ticket, hopefully it soon so i can get them a log.

[Stan001]

I think I may go with what Cats4U says (here) and give streamfab feedback the log. Unfortunately, they take at least 48 hours to even respond.

Either it's something at StreamFabs end or still something overlooked at your end.

Same or similar info from other log as posted part of here


2025:06:09-17:42:44 0x00002760 [Info]: NetworkProxyFactory: custom configuration, host: port: 0 Type: 2
2025:06:09-17:42:44 0x00002760 [Info]: NetworkProxyFactory: use system configuration
2025:06:09-17:42:44 0x00002760 [Info]: [AD Test]: 0
2025:06:09-17:42:44 0x00004890 [Log]: http status code: 302
2025:06:09-17:42:44 0x00004890 [Log]: http status code: 302
2025:06:09-17:42:49 0x000012bc [Log]: error curl post: SSL peer certificate or SSH remote key was not OK
2025:06:09-17:42:49 0x00002760 [Info]: [LinkConfig]: enter
2025:06:09-17:42:49 0x00002760 [Info]: [LinkConfig]: get web token
2025:06:09-17:42:49 0x00002760 [Info]: [LinkConfig]: get web token finish
2025:06:09-17:42:49 0x00002760 [Info]: [LinkConfig]: finish
2025:06:09-17:42:49 0x00002760 [Info]: _siAppInfo size: 944
2025:06:09-17:42:49 0x000012bc [Log]: error curl post: SSL peer certificate or SSH remote key was not OK
2025:06:09-17:42:49 0x000012bc [Log]: http status code: 302
2025:06:09-17:42:49 0x000012bc [Log]: http status code: 302
2025:06:09-17:42:49 0x000012bc [Log]: Times of connecting server is: 2
2025:06:09-17:42:49 0x000012bc [Log]: Connect server failed, the return string is:
2025:06:09-17:42:49 0x000012bc [Log]: FabAuthorize: CheckOption - fail
2025:06:09-17:42:54 0x000012bc [Log]: http status code: 302
2025:06:09-17:42:54 0x000012bc [Log]: Times of connecting server is: 2
2025:06:09-17:42:54 0x000012bc [Log]: Connect server failed, the return string is:
2025:06:09-17:42:54 0x000012bc [Log]: FabAuthorize: CheckOption - fail
2025:06:09-17:42:54 0x00003304 [Log]: http status code: 302
2025:06:09-17:42:54 0x00003304 [Log]: Request no return data!
2025:06:09-17:43:15 0x00003644 [Log]: WMI Query for CPU failed:
2025:06:09-17:43:15 0x00003644 [Log]: error curl post: SSL peer certificate or SSH remote key was not OK
2025:06:09-17:43:15 0x00003644 [Log]: WMI Query for CPU failed:
2025:06:09-17:43:15 0x00003644 [Log]: error curl post: SSL peer certificate or SSH remote key was not OK
2025:06:09-17:43:15 0x00003644 [Log]: http status code: 302
2025:06:09-17:43:15 0x00003644 [Log]: Times of connecting server is: 2
2025:06:09-17:43:15 0x00003644 [Log]: Connect server failed, the return string is:
2025:06:09-17:43:16 0x00003644 [Log]: FabAuthorize: authorize - fail(status: v=false, a=false, 0, 0)
2025:06:09-17:43:16 0x00002760 [Info]: User Register: Connect Finish: 0,-100

[AceDaMack]

Just work on one item at a time. Uninstall streamfab completely, including settings. Install SF again from the top sticky and try to log in. If there are still issues, maybe post a log?
Maybe check and double-check your network, modem/router, antivirus, and firewall.
Maybe check your user login, and you are using the proper user login info.
Still issues, check the member center to see if you have available Mac openings and shoot off a trouble report to feedback, as it could be a bad character in your password or something on their end.

I also don't think it's a good idea to log in to get authorized while having a VPN active.


Are you directly using a computer and trying to log in? Meaning not trying remotely.


It might sound tiresome, but always keep your Windows fully up to date.
And REBOOT the computer.

log

[simchris]

DId you try changing your DNS to Google or Cloudflare ? My Frontier/FIOS DNS is often funky. I change all my PCs, AppleTV, etc. to Google with Cloudflare DNS as backup.

[AceDaMack]

Just work on one item at a time. Uninstall streamfab completely, including settings. Install SF again from the top sticky and try to log in. If there are still issues, maybe post a log?
Maybe check and double-check your network, modem/router, antivirus, and firewall.
Maybe check your user login, and you are using the proper user login info.
Still issues, check the member center to see if you have available Mac openings and shoot off a trouble report to feedback, as it could be a bad character in your password or something on their end.

I also don't think it's a good idea to log in to get authorized while having a VPN active.



Are you directly using a computer and trying to log in? Meaning not trying remotely.

It might sound tiresome, but always keep your Windows fully up to date.

yes im using my laptop on WiFi connection, ISP is Verizon i did the update yesterday still same errors. why would it let me go in using a vpn but dosent when im not? i just downloaded SF again and i'm about to do a install. ill run another log and post in few minutes

[Stan001]

Just work on one item at a time. Uninstall streamfab completely, including settings. Install SF again from the top sticky and try to log in. If there are still issues, maybe post a log?
Maybe check and double-check your network, modem/router, antivirus, and firewall.
Maybe check your user login, and you are using the proper user login info.
Still issues, check the member center to see if you have available Mac openings and shoot off a trouble report to feedback, as it could be a bad character in your password or something on their end.

I also don't think it's a good idea to log in to get authorized while having a VPN active.

error curl post: SSL peer certificate or SSH remote key was not OK
Warning: send data failed
error curl post: SSL peer certificate or SSH remote key was not OK
http status code: 302
Times of connecting server is: 2
Connect server failed, the return string is:
FabAuthorize: CheckOption - fail
WMI Query for CPU failed:
http status code: 302
Times of connecting server is: 2
Connect server failed, the return string is
FabAuthorize: authorize - fail(status: v=false, a=false, 0, 0):

Are you directly using a computer and trying to log in? Meaning not trying remotely.

I just checked it does have a windows 11,version 24h2 to download and install other than that it's up to date

It might sound tiresome, but always keep your Windows fully up to date.
And REBOOT the computer.

[AceDaMack]

After leaving the VPN off for sometime, reopening both apps it now tells me to authorize again wth is goin on?