UHD Copy [SOLVED] Strange green line on Xbox One S (Please UPDATE to the latest Xbox system)

[ministry49]

I tried DVDfab UHD Copy.
I have a strange issue playing the UHD re-encoded to BD25 disc :

When the disc is HDR on the Xbox, appear a thin semi transparent horizontal green line/bar on all the top of the movie.
When the movie don't need recoding, no green line at all :/

I tried the recoded HDR disc on another UHD player (Sony UBP-X700) - no green line.

To resume:

- The top green line issue seems to appear only on the Xbox.
- Only when the disc contain HDR files - the green line also appear on the main menu.
- The issue also appear connecting the Xbox to a 1080p without HDR TV...
- No issue with the Sony UBP-X700
- With files without recoding - no green line


The recoding process uses full Cuda hardware encoding - Geforce GTX 1060 latest drivers 390.77

[signals]

Thanks for the feedback on this unusual problem.

[ministry49]

This is a screen capture of the problem.





I tested on 2 differents movies > same green line :/

[Mona]

Hello ministry49,

We will check this problem after Chinese New Year break, thank you for your report.

Regards,
mona

[Kalle]

Experienced this Issue also, but only After updating to the latest Blu-ray Player App on Xbox One s. Before that Update everything was Fine.

[ministry49]

No way to downgrade ?

[Wilson.Wang]

Hi,

Thanks for your feedback, we will check it.

Wilson

[ministry49]

I made tests.

The "green line" problem, appear only using Cuda hardware encoding. No green line with full software encoding (but many more time needed for encoding)

[Kalle]

The Lines are defintetly generated by the Xbox Blu-ray App. I tested on a LG UP970 and no Lines appeared. And i also use Cuda encoding.

[ministry49]

Yes, only with Xbox. Not on my other player Sony UBP-X700. But most people have the Xbox only. The problem must be resolved !
Today I tried with software only encoding - no green line. It's a bug from hardware encoding revealed on the Xbox.

[Mona]

Hello all,

Thank you for the updated info. I have passed them to the developers.

Currently, please use software for encoding for now.

Regards,
mona

[ministry49]

I tried the 10.0.8.4 x64 version. Always the same problem on Xbox > green line with all HDR movies using Cuda hardware encoding.
For now, I can't use software encoding - with my strong Ryzen 7, encoding needs too much time (about 18 hours mini)...

It is possible to use AMD hardware encoding for UHD copy / UHD creator on DVDFab ?

[Kalle]

Software encoding ? No way. I am using the LG Up970 for Now.

[ministry49]

I think about a Nvenc bug. I will receive tomorrow an AMD RX 550. I will test the VCE hardware encoding...

[ppkhoa]

I can confirm the green line at top of the screen is showing up on my Xbox One X as well. I'm currently on Alpha ring of Xbox Insider and already submitted a bug report. Not sure if this is Xbox issue or DVDFab encoding issue.