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  • From DVDFab Staff UHD Drive Tool FAQs and Info

    UHD Drive Tool

    UHD Drive Tool is a handy GUI tool that allows users to downgrade the backup-unfriendly firmware on a listed* 4K UHD drive, so that the drive becomes capable of backing up 4K Ultra Blu-ray discs. View the details from here. The Tool also provides detailed information about your UHD drives.

    (*) Listed (supported) drives are shown below in Q1 of the FAQ
    Why you may need this tool:
    ​​​​​​
    You may have a "friendly" type or model drive that is prevented from working to backup/convert UHD discs by the firmware installed on it at the factory or possibly by you, if you upgraded it yourself. The Tool will allow you to replace it with Fab-Friendly (earlier) firmware version that will work with UHD discs.
    System and software requirements

    Windows 7/8/8.1/10, for x86 or x64
    DVDFab v11.0.1.x or later; The DVDFab platform must match your Windows platform (ie. DVDFab x64 is used on Windows x64, DVDFab x86 is used on Windows x86)
    How it works

    UHD Drive Tool queries your drive about its capabilities and then it can tell you what it can do.
    In case your drive needs a firmware change, the Tool downloads a list of alternative files and suggests one for you.
    Follow the steps indicated in the interface (or below, items 3 and 4) to put your PC in the mode that allows the firmware update.
    After the operation has been completed, your drive should be capable of using UHD discs with DVDFab products.
    Refer to the Details section below for further information on the procedure.
    Details


    1. If you have multiple drives listed by the tool, select the one that you want to use for copying UHD discs (most likely found in the list from Q1 in the FAQ below). Remove any disc from the chosen drive!

    Please note the interface that your drive is connected to. For now, only internally connected drives can be updated; ie. SATA connected drives. See Q9.

    2. UHD Drive Tool will give you a list of firmware versions to choose from.

    3. The procedure to change the firmware requires that your PC should be in IDE mode. That is a SATA controller setting that you need to switch temporarily in the BIOS/UEFI setup.

    It is normally in AHCI mode. If your PC is not in AHCI mode, you don't need to do this step and can proceed to firmware change (go to step 5).

    Some PCs don't have this setting anymore, in that case you're out of luck. You need to find another PC that does have this setting.

    4. To change the setting in BIOS, you also need to tell Windows to auto-detect the new mode and load IDE drivers instead of AHCI drivers. Therefore, when rebooting to change the setting in BIOS setup, also tell Windows to go in safe mode. Safe mode always works after a SATA controller mode change.
    WARNING: if you don't boot into safe mode after switching the SATA mode, your Windows will not boot!!! Do not panic: you can go into BIOS and switch back, boot Windows and start over.
    a. [Windows 7 or older] restart Windows
    [Windows 8/8.1/10] hold shift key while you restart Windows
    b. when PC starts, immediately press Del key to enter BIOS/UEFI setup. Please note that the enter setup key may differ, yours may be F2 or Esc. Consult your PC or motherboard manual for details.
    c. when you're in, locate the SATA controller mode. Consult the manual for details. It's usually in Advanced settings, look for 'AHCI' value. When found, switch it to 'IDE' or 'Compatibility' or 'Legacy', however they called it. Well, the opposite of 'AHCI'.
    d. Save and exit.
    e. [Windows 7 or older] press F8. When the menu is shown, chose Safe Mode.
    [Windows 8/8.1/10] when you are shown the choices, chose Troubleshooting, then Advanced options, then Startup settings (sometimes on second page of options), then Restart. Then choose Enable Safe Mode.
    f. When in safe mode, Windows has done its job to boot with the correct driver. There's nothing left for you to do, other than restart in normal mode.




    Here is the video tutorial that how to switch to IDE on Windows 8/8.1/10.

    5. Launch DVDFab and UHD Drive Tool again, select the same drive, notice the changes. It will tell you now that the mode is IDE. Proceed to update the firmware.

    6. Please be patient while the firmware is updated. There are a couple of actions that take some time and you need NOT TO POWER OFF THE PC while they are carried on. Wait for backup, download and flash actions. Wait, it won't take too long (2-3 mins). Of course, when done you will be told about the completed procedure.

    7. Now, you have a working drive. To make sure the drive and Windows work well with the new firmware, a reboot is in order. And it is preferable that you switch that setting in BIOS back to AHCI mode. Similar to step 4:
    a. [Windows 7 or older] restart Windows
    [Windows 8/8.1/10] hold shift key while you restart Windows
    b. when PC starts, immediately press Del key to enter BIOS/UEFI setup. Please note that the enter setup key differ, yours may be F2 or Esc. Consult your PC or motherboard manual for details.
    c. when you're in, locate the SATA controller mode. Consult the manual for details. It's usually in Advanced settings. Switch it to 'AHCI'.
    d. Save and exit.
    e. [Windows 7 or older] press F8. When the menu is shown, chose Safe Mode.
    [Windows 8/8.1/10] when you are shown the choices, chose Troubleshooting, then Advanced options, then Startup settings (sometimes on second page of options), then Restart. Then choose Enable Safe Mode.
    f. When in safe mode, Windows has done its job to boot with correct driver. There's nothing left for you to do, other than restart in normal mode.

    FAQ

    Q1: What optical drive is compatible with UHD Blu-ray?
    A1: UHD Drive Tool supports many UHD Drive models, please find yours on the list below:

    UHD friendly drives:

    LG WH14NS40 (internal, SVC code: NS50)
    LG WH16NS40 (internal, SVC code: NS50) Confirmed
    LG BH16NS40 (internal, SVC code: NS50) Confirmed
    LG UH12NS40 (internal) Confirmed
    LG BH16NS55 (internal) Confirmed
    LG BH14NS58 (internal) Confirmed
    LG BH16NS58 (internal) Confirmed
    LG WH16NS58 (internal) Confirmed
    LG BE16NU50 (external, USB) Confirmed
    ASUS BC-12B1ST a/b (internal, manufactured 2015+) Confirmed for a
    ASUS BC-12D2HT (internal, manufactured 2015+) Confirmed
    ASUS BW-16D1HT a/b (internal, manufactured 2015+) Confirmed
    ASUS BW-16D1H-U (external, USB, manufactured 2015+)

    UHD official drives:
    LG WH16NS60 (internal, recommended) Confirmed


    Q2: What does 'friendly' drive mean?
    A2: The drive was not specifically designed to work with UHD Blu-rays, but DVDFab can use it with such discs for backup or conversions.

    Q3: What does 'official' drive mean?
    A3: A drive that was designed and tested to work with UHD Blu-rays. It supports AACS2 protection. Not all models of 'official' drives are supported by DVDFab.

    Q4: Why is my UHD drive not supported by DVDFab?
    A4: There are mainly two drive makers for PC: LG and Pioneer. Pioneer drives are not supported yet, but we're working to enable them in the future.

    Q5: What is 'firmware'?
    A5: Firmware is used to refer to the program inside the optical drive that is in charge with the operations it can do.
    Each drive comes with a firmware from the factory and it has a version number that corresponds to a set of capabilities.
    The maker may choose to offer an updated firmware that can replace the factory one if new features are implemented or bugs have been solved.

    Q6: Is my firmware 'good'?
    A6: Yes, it's good for most functions, but it really depends on what you want to do. If you need to play and rip UHD discs with DVDFab products, certain capabilities need to be available. The Tool queries your drive and will tell you if you need to change the firmware, then help you accomplish it.

    Q7: Why a newer firmware cannot rip UHD discs and an older one can?
    A7: That is something resulted from LG maker decision to restrict some capabilities in its drives so that DVDFab or similar products cannot use them. Hence, they offered "upgrades" for existing drives and sold new one with the less capable firmware pre-installed, but marketed as "Improved BD UHD disc compatibility". In case of 'friendly' drives, they cannot access UHD discs at all after the so-called upgrade.

    Q8: What is a firmware downgrade?
    A8: Downgrade refers to the firmware version number, going from newer version (higher number) to a lower (but UHD capable) one. The Tool does not change the read or write strategies or other firmware components.

    Q9: I have a UHD drive connected to PC via USB cable, what can I do?
    A9: If UHD Drive Tool tells you there is a firmware update for your drive, but does not allow you to apply it,
    it's because the procedure only works for internally connected drives. There is a way for you, but it requires an extra step: taking out the drive from the USB enclosure and connect it to SATA bus of your PC. This is no easy task for anyone. If you feel ok to try, read the USB drives section. Otherwise, wait for an updated version of the Tool that can work with USB drives directly.

    Q10: Is this a 100% safe procedure?
    A10: If you follow this guide or the information in the tool itself you should be fine in most cases.
    Of course, don't do silly stuff like allowing your laptop to go in Sleep mode or Powering off. When on battery, make sure you have it charged. And stay nearby for the flashing part, it won't take too long.
    If your flashing goes bad, your drive is not working, for some reason, you'll find help in the Troubleshooting section.
    If the whole process makes you uncomfortable, start by reading the Troubleshooting section. Then decide if you want to proceed or ask a friends help, someone who's a bit more tech savvy.

    Q11: Does this voids my drive warranty?
    A11: If you take the drive out of the USB enclosure, then yes. It's your call.
    If your drive is internal, then no. The firmware that you replace with are also official, only better.

    Q12: My drive firmware version does not look like any of the suggested ones. Should I proceed?
    A12: UHD Drive Tool tries to match your drive firmware with the best option found on our server. If it cannot find a firmware for the same drive, it will suggest something similar, but then updating to that will mean that you cross-flash. That is considered EXPERIMENTAL, don't do it if you don't want to take chances. It is possible that the cross-flashed firmware does not work as expected with your drive or does not work at all. We create a backup
    of your original firmware so you can flash back. Contact us if you experimented with cross-flash but ran into troubles.

    Q13: In the Bios settings of my mainboard, SATA Mode has AHCI only, I could not switch it to IDE, can I use the tool to downgrade the firmware for my UHD drive?
    A13: No, UHD Drive Tool works only in IDE mode, we are working on AHCI mode, please wait.

    Q14: Can it work with any UHD backup software after downgrading the firmware for my drive?
    A14: Yes, you can back up the UHD discs with any UHD backup software (like DVDFab, DVDFab Player 5, DeUHD, etc) after downgrading the firmware successfully.

    Q15: Do I still need to downgrade the firmware if my drive works with the backup software?
    A15: No, you don't need re-flash the firmware if your drive works correctly already.

    Q16: Can I try it first before order it?
    A16: No, the new tool does not provide a trial, because of the way it works, but it will work correctly if you follow the steps above with the supported drive.

    Q17: Is there any sort of introductory discount?
    A17: Yes! All unexpired DVDFab AIO users can enjoy 50% OFF at Member Center. While newcomers can enjoy 30% early-bird discount with coupon DRIVE30 which shall be valid till Feb. 10.

    Q18: I have the new DVDFab Prime service, does it include the Tool?
    A18: Yes, it is yours to use at no additional charge until your Prime Service expires!

    Q19: Will my UHD drive be unusable ('bricked') if downgrading of the firmware fails?
    A19: No, don't worry, it's safe to downgrade the firmware, make sure you don't interrupt the flashing procedure (ie. don't power off, go to sleep mode, etc.) UHD Drive Tool will back up the firmware first and it will restore to your old firmware if downgrading the new firmware should fail. See Troubleshooting section below for more info.

    Q20: What can I do if downgrading the firmware fails for my drive?
    A20: Please send email to our service team service@dvdfab.cn, and remember the UHD Drive Tool log file is required to obtain support, just attach it to the email.

    Troubleshooting

    Windows BSOD/blue error screen
    When restarting to change the BIOS SATA mode setting, sometimes one can forget to prepare the Safe Mode
    for Windows 8 or 10. After switching to IDE (or to AHCI), if you want to load Windows normally, you'll
    get an unpleasant blue error screen. Do not panic! The only thing you need to do is to restart PC,
    enter BIOS setup again, change back SATA setting, save and continue to Windows. This time it will work.
    Start over to change the BIOS setting, follow more carefully the steps in Details section.


    My drive does not work, I cannot see it in Windows
    Insert a disc that should work, see if it appears. If not, maybe it's hidden.
    Go to Device Manager (press Win+R keys, type devmgmt.msc and OK) and expand the DVD/CD-ROM drives section.


    Drive Safe Mode
    If you encounter any problems after downgrading the drive, you may have the option to enter "safe mode", if
    your drive supports it. Follow these steps:

    1. Turn off the drive, (it may imply to turn off the PC).
    2. Press the eject button of the drive and keep it pressed.
    3. Power on the drive (or the PC)
    4. Wait some ~10 seconds more, while keeping the eject button pressed.
    5. Release the eject button

    The name of the drive should appear changed and you will not be able to use some of its functions. This mode
    is specifically for allowing you to fix it. Use an official update program from your drive vendor to restore
    your drive functionality. The drive will leave this mode after successful update or by power off/on.
    Also get in contact with us, for assistance as outlined in the FAQ above (see A20)


    You can also ask questions or report problems here in the forum. Please place all posts in this forum using the UHD Drives thread prefix and include the Tool's log file if you are reporting a problem.

    Coming soon: Tips for using the Tool on USB drives.
    Last edited by Wilson.Wang; 02-21-2019, 11:03 AM.
    Please post your logs the default location is:
    For DVDFab9_Win7 & Win8 C:\Users\User Name\My Documents\DVDFab9\Log
    For DVDFab10_Win7 & Win8 C:\Users\User Name\My Documents\DVDFab10\Log
    For Mac: /User/User name/Documents/DVDFab10/Log
    Please use attachment button and attach your most recent, Internal log and post right here.
    If it's the burning issue, please also attach burn log.

    Thanks!
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