Title Support Request Incredibles 2 UHD - USA

[Johnathon]

I'm getting read errors on Incredibles 2 UHD. I have the AACS folder, but can't upload it here (presumably too large) Is there an updated FTP to upload to? I've attached my log.

[Johnathon]

Realized that the log I attached wasn't a clean one. Updated log attached.

[october262]

read errors are usually caused by a dirty or scratched disc
or sometimes a bad manufactured disc. try giving the disc a good cleaning and
try again. and read errors can also be caused by copy protection not being
properly removed.

[Johnathon]

read errors are usually caused by a dirty or scratched disc
or sometimes a bad manufactured disc. try giving the disc a good cleaning and
try again. and read errors can also be caused by copy protection not being
properly removed.

The disc is brand new and works in my UHD player. Guessing it's just formatted differently than expected so it's not reading it correctly to remove copy protection. Hopefully it's as simple as that at least.

[Mona]

The disc is brand new and works in my UHD player. Guessing it's just formatted differently than expected so it's not reading it correctly to remove copy protection. Hopefully it's as simple as that at least.

This disc should have been supported, the read error could be due to finger print or dirty, please do clean the disc to try again.

[Johnathon]

This disc should have been supported, the read error could be due to finger print or dirty, please do clean the disc to try again.

I've done that a few times. Just tried again and still get the same result.

[october262]

I've done that a few times. Just tried again and still get the same result.

try exchanging the disc and see if it does the same thing when trying to copy.
just because a disc will play properly doesn't mean it'll copy properly.

[Johnathon]

try exchanging the disc and see if it does the same thing when trying to copy.
just because a disc will play properly doesn't mean it'll copy properly.

It's not the disc. I was able to rip it using other software without an issue. I also confirmed that there are 7 versions of this disc. This is definitely an application support issue.