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  • Title Support Request aladdin 2019 4

    Aladdin 2019 4k comes up this disc not supported yet media.log server.log

    here is my logs hope they help Thanks

  • #2
    Originally posted by roadtrip View Post
    Aladdin 2019 4k comes up this disc not supported yet [ATTACH]n372092[/ATTACH] [ATTACH]n372093[/ATTACH]

    here is my logs hope they help Thanks
    Thank you for your report, please post dvdfab_internal.log file and copy and zip the AACS folder of the original movie disc, upload it to our FTP to help check it out.
    Please check PM for FTP info.
    DVDFab log default location:
    For Windows: C:\Users\User Name\Documents\DVDFab11\Log
    For Mac: Finder>Documents>DVDFab11>Log

    DVDFab Player 5:
    For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
    For Mac: Finder>Documents>DVDFab Player 5>Log

    Guide for adding attachments in a post
    --Please use attachment button to attach your most recent log files.

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    • #3
      I updated to 11.0.50 it works Thank You again

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