UHD Creator Sound Offset (Lip-Sync)

[Gildu83]

Hello,
With UHD Creator Version 11.05.6
I try to create a UHD blu-ray from a MKV (no shift sound with VLC) , when I read this blu-ray after treatment I have a sound trigger (lip sync).
I analyzed the audio with MEDIAINFO of the MKV and M2TS, on the MKV I have a shift of 0.500 and on the M2TS a shift of 10.000000 ! Is it because of this difference?
I attach the XML from Mediainfo.
Cordially

[Mona]

Hi Gildu83, do you have such sync issues with other sources? If this lip-sync issue happens to a certain source only, we will need the source to help analyze the issue.

[Gildu83]

Hi
No, for the moment only this video poses a synchronization problem. The file is 34 GB and the throughput of my ADSL line is low.
Can I send you some of them?
The first defect appears at 3' 16 " ... (start at 3'32 ")
the other an excerpt of 29".
How do I get this information to you?
Thank you
PS: excuse me for my English, I use a translator... I am French!

[Mona]

I will send you our FTP info via PM, you can check and upload a source file to us.
The translation is so far understandable you can send in French though, we offer support in French.

[Gildu83]

Bonjour,
j'ai créé le dossier Gildu83 sur le serveur FTP.
Le transfert du fichier original MKV est en cours.
Je l'ai découpé en 7 parties avec 7Zip.
Les parties sont numérotées de 1 à 7.
Le décalage peut être observé à 3'15"", lorque que l'enfant emet un "What" ---> "Quoi" "en français !
Ma ligne ADSL étant peu performante, je pense que ce fichier (672 388 Ko) sera peut être téléchargé en fin de journée !
Merci
Bonne journée.
PS : Avant extraction il faudra renommer chaque fichier (désolé)
"Tu Ne Tueras Point - Extrait-001.zip.00n"
J'ai renommé chaque fichier après ajout et 7ZIP a mémorisé l'ancien nom !
Excusez moi.

[Gildu83]

Hi,
Any word on this synchro problem ?
thanks

[Mona]

Hi,
Any word on this synchro problem ?
thanks

I have responded to your PM that those files cannot be unzipped, says file corrupted. Maybe you can try to upload the file as a whole, the FTP client supports to resume the upload. Thanks.

[Gildu83]

Hi,
On November 1, 2019 I sent you (via FTP) a new file (7zip) in the FTP directory "Gildu83/MKV - HACKSAW RIDGE - zip", it is a zip file divided into 7 parts, which unzip
the file "Tu Ne Tueras Point - Extrait-001.mkv".
Regards

[Mona]

Hi,
On November 1, 2019 I sent you (via FTP) a new file (7zip) in the FTP directory "Gildu83/MKV - HACKSAW RIDGE - zip", it is a zip file divided into 7 parts, which unzip
the file "Tu Ne Tueras Point - Extrait-001.mkv".
Regards

Still cannot unzip the file, the size is only 656MB. Please try again and upload the file as a whole, don't split them into several parts. Please use the Resume feature to upload the file in case of diconnect during the uploading. Please check and try again, thank you.

[Gildu83]

Hi,
I sent you the mkv file (not compressed 7Zip) on the folder assigned to me (Gildu83).
Thank you and have a good day.
Regards

[Mona]

Hi,
I sent you the mkv file (not compressed 7Zip) on the folder assigned to me (Gildu83).
Thank you and have a good day.
Regards

Okay, downloading now.

[Mona]

UPDATE: we can reproduce the lip issue with the MKV source you sent us. We need time to look into it, thanks.
The other zip file you uploaded is corrupted.

[Gildu83]

Bonjour,
OK, merci, je patiente !
Bonne journée

[Gildu83]

Hi
Anything new on this problem?
Thank You

[Mona]

Hi
Anything new on this problem?
Thank You

Sorry, there is no update regarding this sync issue yet.