Problem with EAC3 AUDIO TRACK with Blu-ray/UHD Creator.

[jenrash]

Hello, I'm having a problem with Blu-ray/UHD Creator.
When I try to make a customized backup of a UHD disc with the EAC3 audio format, the encoding starts, but the movie doesn't work at the end;
the image remains frozen and there's no sound.

I have to convert the eac3 or e-ac3 audio format to AC3 for it to work properly. Is this normal ?

I think it worked fine before the August updates. Sincerely,

[jenrash]

no answer ???

[Mona]

Hello, I'm having a problem with Blu-ray/UHD Creator.
When I try to make a customized backup of a UHD disc with the EAC3 audio format, the encoding starts, but the movie doesn't work at the end;
the image remains frozen and there's no sound.

I have to convert the eac3 or e-ac3 audio format to AC3 for it to work properly. Is this normal ?

I think it worked fine before the August updates. Sincerely,

Thank you for sharing your feedback. We will investigate the EAC3 audio issue as soon as possible.