Close StreamFab.
Log out of your Max account from all devices including web browsers.
Clear the cache of our software. The default path is ...\Documents\DVDFab\StreamFab\Temp.
Run StreamFab and log in to try it again.
Mona, I check the temp dir! and it has noting in it.
Have also been checking on my own and have found out that (MAX) don't work right now.
But HBO Max Work's!
Have switch over to HBO Max for Now.
Will check next Update to see if this is Fixed.
The problem seems to be caused by videos with multiple pre-rolls.
For example, The Gilded Age showed a pre-roll for Barbie movie which pops up in the main "Home' browser window. Then it also showed an optional recap for the show. At that point, the browser window spins off into the 'Failed to load URL https://play.max.com/ with error ERR_TOO_MANY_REDIRECTS (-310).' although the download progresses in the background.
It seems this can sometimes get the system stuck and attempts to access it later fail.
Clearing the cache fixes it for me... just trying to help the devs locate the possible failure point
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