Amazon Crunchyroll not allowing selection of audio/subtitles

[Sky West]

Hello,

I've noticed that when I try to download the Mushi-Shi series via Crunchyroll on Amazon, I am not given the chance to select the language (two are available when you play it back via a browser) or subtitles.

Please can this be looked into.

Thanks.

[jpp72]

Hi, there isn't a log as I'm not downloading anything. I've attached the screenshots of the Amazon webpage and the Amazon Downloader module which shows there are no languages or subtitles to select.

That happens when H265 is not available for the episode you are selecting. Set the radio button to H264 and i bet you the resolutions, audio and subtitles will appear.

It could be just this episode, the whole season, or the whole show so i would copy and paste different episodes from my regular browser into StreamFab to make sure i am not selecting H264 for all episodes when only 1 or 2 have no H265

[Sky West]

I've also noticed that it's the same for these programmes as well:

Odd Taxi
CHIHAYAFURU
Mob Psycho 100
Theatre of Darkness: Yamishibai


I'm using Streamfab 6.1.6.0 (Win)

[Cats4U]

Could we have a StreamFab.log, please?

[Sky West]

Hi, there isn't a log as I'm not downloading anything. I've attached the screenshots of the Amazon webpage and the Amazon Downloader module which shows there are no languages or subtitles to select.

[Cats4U]

I didn't ask for a log that showed that you were able to download anything. I asked for a log, period. In many cases, an unsuccessful download is more indicative of your problem than a successful one.

[jpp72]

Hi, there isn't a log as I'm not downloading anything. I've attached the screenshots of the Amazon webpage and the Amazon Downloader module which shows there are no languages or subtitles to select.

That happens when H265 is not available for the episode you are selecting. Set the radio button to H264 and i bet you the resolutions, audio and subtitles will appear.

It could be just this episode, the whole season, or the whole show so i would copy and paste different episodes from my regular browser into StreamFab to make sure i am not selecting H264 for all episodes when only 1 or 2 have no H265

[jpp72]

I have just tested since i do have the CrunchyRoll channel on Amazon and it's like i said. This show has no H265. I have checked all episodes and it also seems like not all episodes are available in 1080p

[Sky West]

Thanks jpp72, that's a really good tip and it works perfectly.