Some background:

After testing DVDFab AI upscaling for a few days, I decided to purchase the software on 10/9/22 in order to address some limitations recently encountered re: 720p in some modules using StreamFab.

I also noticed via a recent email from DVDFab/StreamFab that they are now cross-selling the DVDFab AI upscaling with StreamFab and touting it's ability to upscale 720p to higher resolutions evidently as a marketing opportunity with 720p restrictions that it has encountered with various streaming services.

Heck, I even purchased a lifetime license of "The Competitor" just for HBO 720p while waiting for StreamFab to address their DRM change from March.

The competitor updated their product on 4/29/22 in release 1.3.5.0 within a week of the first HBO DRM change in April this year.

And yes, I know that "The Competitor" is now addressing a second DRM change by HBO that evidently uses "Widevine L1" that has also affected their software's HBO resolution - that is taking longer to address, if it can be done.

I also decided to bite the bullet and spend a bunch of money upgrading my computer system due to wanting a better graphics card (got the RTX 3080TI/had the RTX 2070 Super) for DVDFab AI upscaling and secondarily to be able to run Win 11/64 pro since I had an unsupported "Skylake" processor.

*******

The "Purchase"

From within it's software (when I ran DVDFab All-In-One Lifetime product) it said that I could upgrade the products I didn't have for $129 (that included their AI products) but I was getting conflicting info via email on the price (see next paragraph) and also questioned If I could use the anniversary coupon code when I purchased.

Knowing how DVDFab/StreamFab's software works, sometimes you can/can't use the coupon codes and sometimes sales give you a different price (such as anniversary one from being a customer since 2008) and the fact that I received an email from DVDFab with a graphic showing DVDFab All-In-One Lifetime for $69 and including a $30 Visa card for the anniversary for returning customers. (See attachment #1)

I sent emails to DVDFab questioning what was the best price I could get, wanting to know before I purchased, but didn't receive a response from them.

I decided to go ahead and purchase an upgrade to my existing products.

1. I went to Dvdfab.cn and logged into Member Center.
2. I picked upgrade my existing products licensing for the products I didn't have.
3. This was on 10/9/22 12:57am and resulted in the following screen (See attachment #2) which came up with this as a "Gift of DVDFab All-In-One license for $69 with a $30 Visa Card".
4. I was pleasantly surprised, but figured this was how DVDFab was addressing the email I received above from them and it was better than the in-program offer to upgrade my missing existing modules so I proceed with the purchase.
5. It showed the following in my shopping cart (See attachment #3) for $69 dollars for All-In-One Lifetime Gift when I went to enter my Visa information to finalize the purchase and approve the $69 charge for this.
6. Imagine my surprise when I received a receipt (See attachment #4) from the 3rd party vendor for $129 for the "Lifetime All-In-One Gift" - which was different from what showed in my shopping cart and what I authorized on my Visa.
7. I was upset and immediately opened my DVDFab All-In-One product to see if it added those licenses to my product - It did (See Attachment #5 in reply to this since this forum only allows 4 attachments per post).

DVDFab has responded to the above with:

Hi Mike,

1. Some users who owned more products can get an upgrade price starting
from $69, when you click to check the promotion detail and check out,
the upgrade price will display based on your order/product and license
status. That means the price shown on the checkout page is the one you
need to pay.

2. By checking your license before you made the upgrade, the price
should b $129, you were not entitled to get the $69 one.

3. About the Gift a friend, I am not quite sure, the entry should be at
the member center, so from where else did you get that?

4. You mentioned you have taken screenshots of the steps, how about you
show them to us?

********

# 1 Some users who owned more products can get an upgrade price starting
from $69, when you click to check the promotion detail and check out,
the upgrade price will display based on your order/product and license
status.

I did own all products for StreamFab also and it was not unreasonable to believe that was being factored in.

and #1 of the response says that "That means the price shown on the checkout page is the one you
need to pay.".

It showed $69 on my checkout page.

#2 of their response contradicts #1 and they say I am not entitled to purchase the price they offered via Member Center upgrading my license and what was in my shopping cart at the time and what I authorized on my Visa.

#4 of their response is really frustrating/silly, since I received attachment #1 from DVDFab (which seems to have been actually incorporated in this process) and attached all of the above screenshots (#2 to #5) from the online purchase previous to the response by DVDFab I received today in the email thread/responses about the purchase.

DVDFab doesn't seem to understand that their software offered me this $69 DVDFab All-In-One gift at the time I choose upgrade my existing license via DvdFab Member Center logon and the importance of the shopping cart and the Visa authorization, both which were for $69, actually matching what the 3rd party vendor ended up charging.

Their process said that there would be a $30 Visa Gift card also (in attachment #2 of purchase), which I guess is another "you're not really entitled to this" when I did the purchase.

In the scheme of things, this $60 is not a lot "to eat" based on what I spent on the above items, but debating internally whether to dispute with Debit Card due to circumstances and DVDFab's seeming lack of empathy/importance of what occurred during this purchase.

Very glitchy and DVDFab's response leaves much to be desired.

Mike