If the file has problems, scan it with MediaInfo and attach the text file output to a new post so the developers and see and study it. Or upload it to the DVDFab ftp site. Have you tried it with another software player, such as Fab's?
signals
I tried to play it in Windows Media Player. That didn't work. Codec incompatibility. Nope, I'm far too tired, old and lazy to scurry about on the Web looking for codecs. I don't have DVDFab Player or Quicktime so I can't use those. iTunes won't add the new no_DRM version of the file to its library.
The new file is 12 GigaBytes in size, the DRMed one was 5.5, and my upload speed is exceedingly poor. I'd get it done by about Christmas 2525 or later so I'm probably not going to attempt that.
I don't have "Mediainfo" and I can't be bothered to trawl the 'net looking for it. Sorry, I'm not being very co-operative or helpful, am I?
I just want the program, or Application, to *work*. Without fussing about, installing stuff or doing things I was employed to do before I retired. Is that asking too much?
Justin: the "new" older version of iTunes was installed in a different place from the first one. I tried very, very hard to eliminate all traces of the original, newer version. I even force deleted the "library" fit, the "*.itl" manually. Again, that is more like *work* than fun but I managed it.
My conclusion is that I've wasted the effort, time and money so I'm writing it off as lost. Apologies for having butted in.