@artsunlimited:
In order to narrow down the issue, we need to do some proper troubleshooting. It can be annoying to have to try several things but that is the best way to get something fixed. If we know the exact reasons & circumstances when something isn't working, it is usually easier to fix. Could you please try all 3 of these, 1 at a time:
- Switching to MKV for the download
- Extracting the subtitles to SRT instead of remuxing into the file
- Switch download mode to Subtitles only.
If none of these work, we need to get you those subtitles before the end of your trial. I am not sure how tech savvy you are but i will tell you how to get them and hopefully you can figure it out.
jpp72
Thanks so much for all the time you're taking to troubleshoot this - and for inserting the Amazon prefix that I forgot.
Results:
* MKV [FFmpeg], both forced subtitles and English [CC] selected: no forced display, but [groans] [screams] and [shouting] did show up when either character yelled in Italian
* MKV [FFmpeg], forced subtitles only, no forced display, and no [CC] [shouting] etc. indicators
* Back to MP4. Extracted subtitles to SRT and got a separate en-us_cc.srt file and a separate en-us_forced.srt file.
* Already tried 1) forced subtitles only 2) English [CC] only 3) both together and finally 4) neither selected, last night, no selection worked
I'm middling tech-savvy if the wind is blowing right and I have a lot of caffeine on board, so let me know what you have in mind to obtain a forced-subtitled version. I'm game.
*** I just noticed that SF identifies the audio track as English - not Italian. It explains MediaInfo's mis-identification, but could it also be why English forced subtitles wouldn't display - i.e. the SF software sees that as either unnecessary, or as a conflict?
