Prime Video Account bans...

k18w

I got this email from Amazon recently…
Hello,

We have indefinitely suspended this account pursuant to Section 6.a. of the Prime Video Terms of Use because we have found you to be in violation of the said Terms.

The Prime Video Terms of Use Section 4.k. prohibits you to (i) transfer, copy or display the Digital Content, except as permitted in the Terms of Use; (ii) sell, rent, lease, distribute, or broadcast any right to the Digital Content; (iii) remove any proprietary notices or labels on the Digital Content; (iv) attempt to disable, bypass, modify, defeat, or otherwise circumvent any digital rights management or other content protection system used as part of the Service; or (v) use the Service or Digital Content for any commercial or illegal purpose.

If you had open orders on this account, those orders were canceled when we closed the account. Any digital content that you purchased with this account will no longer be available to you. No refund will be provided.

If you believe this was done by mistake, please contact Amazon Customer Service.

Sincerely,
Account Specialist

Any thoughts from the Streamfab club?

simchris

Old issue if you do a search.
What were you doing (locale, VPN, ad account, disposable email, disposable payment, download 10x what you watch, etc.).
Here: 18 months downloading from AZN with zero issues.

k18w

simchris
been downloading for many years. just downloaded 1 movie two days ago and this happened.

0xFeedBeef

k18w did you buy/rent the movie?

PS: please don’t hijack others’ threads 😉

k18w

0xFeedBeef sorry not my intention thought it fit under the heading.
rented the film

0xFeedBeef

k18w rented the film

yup, that’ll do it: https://forum.dvdfab.cn/d/470386-burner-amazon-account-got-nuked-by-amazon

simchris

ahhhhhhhhhh so. Yes, downloading rentals without also downloading purchases seems to be a red flag based on prior user notes. I recently downloaded a rental, but only once this year.

Cherokee

Today I woke up to hear all of my Amazon devices yelling that they are being disconnected (in English and Spanish no less). With absolutely no warning whatsoever Amazon has closed my Prime account since I have had since 2005. I never receive any sort or warning about “don’t record video”. They just closed it. I had to search the internet just to get a phone number to call since I cannot login to Amazon. I have over 4000 movies I have purchased (on movies anywhere, so at least I can still watch them). I also have well over 1000 kindle books, 6 kindles, 4 Fire sticks and 10 Echo’s. All are now dead.

0xFeedBeef

Cherokee I suppose that’s one way of learning that unless you have a physical possession of goods, you’ve not “bought” anything…

The inheritance/probate law is gonna be so interesting in a decade or so, although I guess most people will be in for a hard shock…

Cherokee

0xFeedBeef This “fight” has already been fought (and won) years ago with DVD’s so I suspect that the Digital Cops will lose again. It’s just a matter of time.

0xFeedBeef

Cherokee lolz, sure, corporations with their massive pockets never learn or “lobby” politicians… unheard of!

SlyFox closed shop because… they just got bored of making money, I suppose… 🙄

maddog1960

Amazon suspended my entire account due to violations on Prime Video. No specific reasons given. This seems to have happened within the last two streamfab updates. Anyone else having these issues? My decision is to go back to 7.0 version.

Stan001

Just had a post https://forum.dvdfab.cn/d/472630-prime-video-account-bans

MrGrackle

Still curious on what triggers this. Does an actual set top player download the streams simultaneously? What is different and how do these bans happen? Is it the download speed itself? Downloads per day? The data is transferred one way or another. What happens to it once received, they can’t possibly tell. Are there mouse traps in the CDN process?

simchris

MrGrackle
Based on the past reports, I’d probably flag these as no-nos
a) using disposable credit card and billing address (anonymous user)
b) renting a lot and downloading, vs buying and downloading
c) ripping without watching – I tend to watch and entire series, couple of movies, then download something
d) Prime does not support “too many devices” - and normally you’d log out of smething before playing on something else (music sub does this – “too many devices authorized”). — I never watch on one device, while ripping on another
e) not logging into main Amazon sites in browser to bless your IP; rotating IPs; only logging in via SF and not mix of web browser and set top box
f) logins using VPN from multiple country IPs probably not good idea

Just food for thought …

0xFeedBeef

I recall in the early days of OnceHasBeenStream, they used to call-back Amazon backend as the download was progressing to register “watched up to N minutes” progress bar that also got reflected on Prime’s website; eventually they dropped that, but it’s possible that AMZN might be registering a licence request but no subsequent “watched” callbacks…

Another thing is that AMZN provides (at least did in the past) a single MP4 for video fragments and a single MP4 for audio fragments, and OnceHasBeenStream was very an*l about actually requesting manifested fragment ranges from those files instead of the entire file in one go; don’t know what SF is doing in that regard…

0xFeedBeef

MrGrackle I have to wonder still how AMZ is ‘detecting’ and banning these accounts.

0xFeedBeef I recall in the early days of OnceHasBeenStream, they used to call-back Amazon backend as the download was progressing to register “watched up to N minutes” progress bar that also got reflected on Prime’s website; … Another thing is that AMZN provides (at least did in the past) a single MP4 for video fragments and a single MP4 for audio fragments

I know SF doesn’t do the former, don’t know if SF just downloads the two MP4s or they do chunked downloads as manifests tell the web browser to do… Of course it could be just down the the number of “watch tokens” you request from their licencing server within a specified time like with D+…

AllNight

For those who had their Amazon accounts banned:

Did you contact Amazon and were you able to get your account restored?

And also, did you zip up your log files and send them to StreamFab support?

There’s not much I want to download from Amazon, mainly things that are in HD that I can’t get on Blu-Ray. But it sucks that I am so fearful of losing my Amazon account when I want to download anything.

0xFeedBeef

AllNight use a burner account, and who cares if the burner gets… burned?