AMZN failing to get decryption key roll-up thread

Valent1

Seems to be working with the todays last version of SF (thank you for that), but not for my purchased movie though, still got the decryption key issue ….. Thank you.

Valent1

Valent1 actually every movie even since 7.0.4.3 on Prime I have a decryption key issue. Tv shows épisodes work like a charm though.

graysonmroczk

Can’t download anything from Amazon either.

Germania

TheGreatOne Any update!?

Current Widevine CDM is not cracked by SF -> see also here

graysonmroczk Can’t download anything from Amazon either.

It depends on when it was encrypted:

ewzmail-software

Hello, actual failures downloading from Amazin Prime. Amazon notice: you are using outdated or not supported browser version; failure code 7132.
Streamfab

version 7.0.4.3

Germania

BlueHarbour Amazon Germany. For example, with Antigang from 2015,
SF says that it failed to obtain the decryption key.
So it doesn’t seem to be simply a matter of chronology

Antigang was offered again today at pv in DE ..
.. and, as is often the case with PV, re-encrypted.

So the current Widevine CDM 4.10.3050 is required to retrieve the key ..
.. however, this has not yet been cracked by SF => see also here
For the same reason, obtaining the key also fails for many other providers.

TheGreatOne

Any update!?

BlueHarbour

Ah, I get it. Thank you, Germania.

So that means Amazon, the Amazon channels and those others you mention will be very hit and miss until this is solved?

How long does it normally take for SF to push an update when Widevine is upgraded?

Or is it unclear whether it can even be done until it’s done?

Germania

BlueHarbour Or is it unclear whether it can even be done until it’s done?

Correct - nothing about current Widevine is announced

rhadeya

Mine has been off and on for 2 days. Most things were downloading, then today almost all episodes of one series (Sea Patrol as part of Prime) downloaded, with only couple of episodes failing, then the next series (Emerald City, purchased today) all except 2 episodes failed and only 2 actually downloaded, then the next series (Eureka, purchased today) won’t download at all

bobdipesh

i am having same with primevideo chrome version too old and unable to get the key

therowsix

I’m getting the following message on several TV show episodes and some movies:

“Failed to obtain the decryption key. Please contact us for assistance.”

I’ve already tried reinstalling the application, clearing the cache, and a few other troubleshooting steps, but nothing has worked.

Can anyone help?

P.S. I have active subscriptions to Prime Video, HBO Max, and Apple TV, all through the Amazon platform.

BlueHarbour

Valent1

Unfortunately, not all TV Shows for me in Germany…

Two and a half Men does but Friends or Frasier won’t anymore.

It looks like it’s very title-specific.

therowsix

Other test , doesnt work (sub HBO Max)

CUNYAT

El problema con la clave de descifrado se quita cambiando el codec,normalmente lo da con 265 y al poner en 264 descarga bien.

BlueHarbour

CUNYAT

Sadly, no change here when switching codecs or from CVBR to CBR…

Germania

DuaneS I didn’t see the Video Codec change I mentioned in the post you referred to.

Mea Culpa - after multiple merged topics the post nr changed (#45)

DuaneS I was trying to help

I haven’t claimed otherwise – no reason to be offended.

However, starting a new topic makes no sense if the same info is already
in the existing topic even if it was posted “only” in Spanish (CUNYAT + BlueHarbour)

BlueHarbour Sadly, no change here when switching codecs or from CVBR to CBR…

therowsix

Same problem with differents series and movies

Germania

therowsix

No “me too” comments required - all users in all countries are affected ..
.. and if you open your eyes before you post ..
.. you can see that Foundation is already named here

CUNYAT

Acabo de hacer dos descargas que me daban el error (tengo configurado a mkv toolnix H265) y solo con cambiar a H264 se han descargado sin problema. El cartel de chrome sale igual,pero descarga.

BlueHarbour

CUNYAT

Sí, es que depende mucho del título. Algunos funcionan y otros no. A veces cambiar de códec ayuda, pero por desgracia no me funciona con todos. De todas formas, muchas gracias por el consejo! ☺

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