Not a happy customer now!

[signals]

Always read the fine print. Contact the Service Team and see if they can even this out for you. http://www.dvdfab.cn/contact.htm and choose Business issue from the dropdown.

I let DVDFab put me on their mailing list quite some time ago. Today I received an email about their new product. That email included a link, which I followed, and subsequently purchased a lifetime license for that product at full price. Later I happened to go to the main website and was very unhappy to see that by following the link they sent me, I missed out on a 20% discount code that they are offering to everybody (except me, it seems.)

So it cost me ~$20 to be on their mailing list?

NOT the way to treat your long time customers!

[klandingham]

I let DVDFab put me on their mailing list quite some time ago. Today I received an email about their new product. That email included a link, which I followed, and subsequently purchased a lifetime license for that product at full price. Later I happened to go to the main website and was very unhappy to see that by following the link they sent me, I missed out on a 20% discount code that they are offering to everybody (except me, it seems.)

So it cost me ~$20 to be on their mailing list?

NOT the way to treat your long time customers!