Cannot start DVDFab? Read This:

[kshduckman1170]

That file does not exist for me.....I e-mailed the the internal log but the only crashlog I have is from 12-9-2008.

[Tax Man]

Hi Tax Man,

Please send to fengtao(at)dvdfab.com directly. (replace (at) with @).

Best Regards,
Fengtao

File sent to above address. It includes a crashdump.dmp. Did you receive it this time?

Thanks.

[yvrhnl]

yvrhnl

Please check if the file exists:

C:\USERS\RON\DOCUMENTS\DVDFAB\TEMP\REPORTCRASH\cra shdump.dmp

If there is, please send to fengtao(at)dvdfab.com, thanks.

***************
No such file on my pc.

[bax]

don't mean to jump in here, but when you start Fab, and it crashes, you get the splash screen to send to Fengtao with your email etc... the center button says save, save it to your desktop and all the files for the crash there in a zip file correct?

[Tax Man]

Yes. If the address in the splash screen fails, just send the saved ZIP file to the above address. Mine was saved under the name FabReport.zip and contained the following files:

	crashdump.dmp	 03/ 18/ 2011   7:36 AM	DMP File	110 KB
	dvdfab_burn_vso.log	 03/ 18/ 2011   7:33 AM	Text Document	2 KB
	dvdfab_internal.log	 03/ 18/ 2011   7:36 AM	Text Document	1 KB
	errorlog.xml	 03/ 18/ 2011   7:36 AM	XML Document	30 KB
	OsProcess.txt	 03/ 18/ 2011   7:36 AM	Text Document	1 KB
	screenshot.bmp	 03/ 18/ 2011   7:36 AM	IrfanView BMP File	2,561 KB
	UserInfo.txt	 03/ 18/ 2011   7:46 AM	Text Document	1 KB

[yvrhnl]

yvrhnl

The .zip file is attached for your edification.

[captainjim]

Cannot Start DVDFab

See attached zip file

[fengtao]

Dear all,

Please try DVDFab v8084 beta to see the result:



If it still crashes, please post new report, thanks.

Best Regards,
Fengtao

[youwish]

Wow, Fengtao! Thank you! Whatever had gotten changed in between the 8.0.7.6beta & 8.0.7.8beta & onwards is now fixed in this 8.0.8.4beta! I kept getting the exact same crash with 8.0.7.8b & on: StackHash_0a9e crash on Win7ultSP1x32.
I noticed that the 8.0.7.9b changelog said that a crash problem had been fixed, but it hadn't for me, at least. May I ask what had been causing the crash?

[yvrhnl]

Dear all,

Please try DVDFab v8084 beta to see the result:



If it still crashes, please post new report, thanks.

Best Regards,
Fengtao

This seems to correct the crash at launch problem. Thanks for your continued hard work.
I have no crash dump to attach but have included the newest internal log.
Thanks again,
yvrhnl

[Tax Man]

Thank you. Problem solved.

[fengtao]

Dear all,

You are welcome! Without your help, the problem cannot be solved so quickly, thank you again!

Best Regards,
Fengtao

[youwish]

Thank you again, Fengtao & team Could you explain what the problem was, please? I'm curious. Was it limited to 32-bit?

[kshduckman1170]

Yes finally

Ahhh you made me happy. I was beginning to think I was doing something wrong after all the stuff I did and tried on my computer...glad to hear it wasn;t me and the newest download worked great and opened up with no issues.

You guys are the best.

Thanks

[CBR929]

Hi kshduckman1170
Glad it is working for you now as I was having no trouble with the newest versions.
CBR929