Not able to update or reinstall DVDfab

[Z_Ghost]

Error I get.

internal error: Failed to expand shell folder constant "userappdata"

I uninstalled the program and cleaned out all the folders I could find but when I try to install the latest version I get the error above.
I ran as Administrator, no luck.

I did this and it still will not install:

Please follow these steps to change your registry settings: (you should back up the registry before making any changes)

Click on “Start-Run, type “regedit” (without the quotes)
Navigate to this registry path:
HKEY_CURRENT_USER --> Software --> Microsoft --> Windows --> Current Version --> Explorer --> User Shell Folders
Clear the key: Recent (right mouse click on the key/folder, choose “Delete”)
Close the Registry Editor and restart the computer.

Then reinstall DVDFab

Regards,

mona

Please help.

thanks

forgot to add this is on Win 7

[sunny]

Hi Z_Ghost,

It is not a program issue. Please google this error message "internal error: Failed to expand shell folder constant "userappdata"" , there are several methods to solve this problem.

Sincerely,
--
Sunny

[Potti]

This warning is come from windows. We will check this later.

Thanks,
Potti

[Z_Ghost]

I did and so far it's a no go. I guess I will just have to reload Win 7.
DVDFab is the only program that is giving me a problem, I can install any other program without a problem.

Thank you.

[Blazkowicz]

Probably NTFS permissions error, try to set them for userappdata.

[Z_Ghost]

Probably NTFS permissions error, try to set them for userappdata.

will give that a try, thanks

[Z_Ghost]

Well I got it fixed and wanted to add how I did it in the hopes that it helps the next person.

I had to create a new admin user account, for me this is not a problem as I do not use my admin account for anything other then to add and remove programs and what little I do keep under that account I keep in 1 encrypted and password protected folder. So I was able to just delete that account after I created a new admin account and move my folder. I was then able to install DVDFab without any problem.

Thanks for the help.