How long does it take to receive a product key after purchase. I have the approved purchase and the money has been deducted from my bank account but I have yet to receive a key. It's been over an hour. I thought the process was automated...
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Guess I'll have to wait a few hours until folks on the other side the 'ol ball wake up and get to work.
Really hope this gets ironed out by tomorrow. My new portable Blu-ray drive comes in the mail Friday.
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What did you purchase? Some products do not deliver a key.How to post the internal log
Things should be made as simple as possible, but no simpler.
Albert EinsteinComment
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I snagged the Blu-Ray ripper option. I've needed it for a while now. Although purchased, it still shows as trial user. Additionally, when I login to my member area, the ripper option does not show as a purchased item.Last edited by Smabbage; 11-22-2012, 09:06 PM.Comment
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Version 8 or 9? Version 9 there is no key you just go to the members site and create an account.How to post the internal log
Things should be made as simple as possible, but no simpler.
Albert EinsteinComment
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That's just it, I have a account on the Members site and it shows all my purchases with the exception of Blu-Ray Ripper that I purchased this morning. Looks like I might have to post another support ticket.
Support ticket submitted. Hope to hear back soon...Last edited by Smabbage; 11-22-2012, 11:45 PM.Comment
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This issue has been resolved. Please close.
Thanks to the DVDFab staff for their attention to and resolution of this issue.
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Glad you got it resolved. I will close the thread.How to post the internal log
Things should be made as simple as possible, but no simpler.
Albert EinsteinComment
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