I am currently running DVDfab 9.1.3.1 and was attempting to update to 9.1.3.6 but keep getting a message during the preparing to install that says
" The following applications are using files that need to be updated by Setup. It is recommended that you allow setup to automatically close these applications." It is naming DVDfab 9 Update as the file in the box that needs to be closed. At the bottom I have checked off the "Automatically close the applications". when I click the "next" button it tries to close the program that is listed as open, but then I get and error message that states "Setup was unable to automatically close all applications. It is recommended that you close all applications using files that need to be updated by setup before continuing". I can then choose to "abort, Retry or ignore".
I have no programs open and nothing running in the background. Can someone please help me figure out why I can't update to the new update? I've had a lifetime license with dvdfab for almost ten years and have never had a problem installing updates.
Thanks
" The following applications are using files that need to be updated by Setup. It is recommended that you allow setup to automatically close these applications." It is naming DVDfab 9 Update as the file in the box that needs to be closed. At the bottom I have checked off the "Automatically close the applications". when I click the "next" button it tries to close the program that is listed as open, but then I get and error message that states "Setup was unable to automatically close all applications. It is recommended that you close all applications using files that need to be updated by setup before continuing". I can then choose to "abort, Retry or ignore".
I have no programs open and nothing running in the background. Can someone please help me figure out why I can't update to the new update? I've had a lifetime license with dvdfab for almost ten years and have never had a problem installing updates.
Thanks
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