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    Other Update Problem

    While updating to the latest software I have multiply errors. I hit retry and they worked, but I got the warning" Qt Platform plugin Windows". It won"t run even after I have uninstalled, Used an earlier version and used a restore point several days earlier. What can I do?

    #2
    Hi,kensue49
    Please go to C:/Program Files/DVDFab 9/platforms folder, and delete is-KPITD.tmp file, then restart DVDFab to see the result.

    If cannot find is-KPITD.tmp file in DVDFab 9/platforms folder, please click Tool button>Folder option>View, to tick "Show hidden file, folders, and drive", and then you should find that file.

    Check if there is any other files rather than just Click image for larger version

Name:	1.png
Views:	1
Size:	1.9 KB
ID:	311980 ,
    if yes, only keep the three files and delete all other files.
    Last edited by geilee; 08-20-2014, 04:22 AM.

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      #3
      I deleted DVDFAB9\ and nothing changed.

      I deleted Platforms and It would not run.

      Comment


        #4
        Hi,

        Please re-download DVDFab and reinstall DVDFab.

        Please tell us the result.

        Thanks!

        Wilson
        Please post your logs the default location is:
        For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
        For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
        Please use attachment button and attach your most recent, Internal log and post right here.
        If it's the burning issue, please also attach burn log.

        Thanks!

        Comment


          #5
          That worked just fine. Thanks

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