Downloaded 10.0.3.6 and Norton detected "Trojan.Gen8!cloud" and I can not run the DVDFAB program anymore..............
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virus in download 10.0.3.6
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There's no virus just put an exception in your antivirus program and get on with it.How to post the internal log
Things should be made as simple as possible, but no simpler.
Albert Einstein
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DVDFab phones home and that is a red flag for AV software. If you downloaded the installer from here there is no Trojan or virus. If you got it from some other site you're on your own.How to post the internal log
Things should be made as simple as possible, but no simpler.
Albert Einstein
Comment
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Hi,
Thanks for your feedback.
We will check it ASAP.
Thanks!
WilsonPlease post your logs the default location is:
For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
Please use attachment button and attach your most recent, Internal log and post right here.
If it's the burning issue, please also attach burn log.
Thanks!
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I scanned the installer, installed without issue, scanned the working software with Malwarebytes Pro and nothing.How to post the internal log
Things should be made as simple as possible, but no simpler.
Albert Einstein
Comment
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It's a false positive. not DVDFab's problem.
We updated the installer, you can re-download it to fix it.
Thanks!
WilsonPlease post your logs the default location is:
For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
Please use attachment button and attach your most recent, Internal log and post right here.
If it's the burning issue, please also attach burn log.
Thanks!
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