Gaurdians of the Galaxy

[Flettster]

Usually when I load a disc it automatically loads into DVDFAB and selects the correct MKV title. Today I went to load The Guardians of the Galaxy to rip in MKV and my it wouldn't load after washing with soap and water multiple times. The problem occurred previously when ripping The Zoo Keepers wife. I subsequently went to the website and downloaded the same version and it worked. Sadly, today it didn't work and I'm unable to load and rip. Your guidance and support would be appreciated.

See log below:

0m 00.02s:

DVDFab 10.0.5.4 (2017/08/26 13:52:01)

0m 00.02s: Init Public log: enabled.
0m 00.02s: Init Private log: finish.
0m 00.03s: App info: 2017-8-25
0m 00.03s: App info: 10.0.5.4 10054 Official
0m 00.04s: Init CrashReportSettings: enabled.
0m 00.04s: Init DVDInfo_Log: enabled.
0m 00.04s: app info: compiled time Aug 24 2017 17:13:55
0m 00.04s: app args: count 1,arg 0:C:\Program Files (x86)\DVDFab 10\DVDFab.exe,
0m 00.04s: Init Qt_Log: disabled.
0m 00.19s: Profile Manager :: Begin Load Profile
0m 00.20s: SUCCEED: IServerService WebServer Init succeed.
0m 00.21s: SUCCEED: IServerService MediaLibrary Init succeed.
0m 00.47s: Qt Translator file load success
0m 00.48s: App info: client type 22.
0m 00.53s: MobilePlay load: preload successful.
0m 00.74s: MobilePlay load: Load successful.
0m 00.76s: set code page: .0
0m 00.76s: Init process: Transfer settings successful.
0m 00.76s: info: check logpath= C:/Users/Eric/Documents/DVDFab10/Log/
0m 00.77s: info: _check_gpu is running ...
0m 01.39s: info: check_gpu run successful
0m 01.40s: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 4
0m 01.40s: GPU check: GPUAccelerate-0X3
0m 01.40s: GPU check: GPUAccelerate setting-0X0, 0X0
0m 01.40s: GPU check: CUDA cap-0X0
0m 01.40s: GPU check: Support coreavc decode-0
0m 01.40s: GPU check: Lighting shrink status-0, 0
0m 01.40s: GPU check: Graphics info 1: ASUS EAH4350 series : 8.680.0.0 :
0m 01.42s: Init process: Load config successful.
0m 01.52s: Init process: Windows os type is 64bit System Windows 7.
0m 01.52s: Init process: appUuidForLastRun=58b8981d-ab49-4b0e-95de-5d9b8a466748, appUuidForThisRun=faee9814-b371-438c-9a01-cabbc767b3c6
0m 01.52s: Init process: command line in is
0m 01.76s: ShowStartupDialog: true
0m 01.77s: Reg check: Parse string: ( 2:8263532095 )( 11:8260762964 )( 20:8260762964 )( 50:8260762964 )( 80:8260762964 )( 21:8260762964 )( 22:8260762964 )( 60:8260762964 )( 70:8260762964 )( 95:8260762964 )( 96:8260762964 )( 97:8260762964 )( OV:10054 )( BV:10050 )( S:74d9eea89b55decd3f37043321730b3e )
0m 01.78s: Reg check: Option check status-Local
0m 01.78s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:1 )-( Blu-ray to Mobile:1:1 )-( File to Mobile:1:1 )-( Blu-ray to DVD:1:1 )-( DVD to Blu-ray:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:1 )-( Blu-ray to 3D:1:1 )-( 2D to 3D:1:1 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-( CinaviaRemoval HD:1:1 )-( DVD Cinavia Removal:1:1 )-( Blu-ray Cinavia Removal:1:1 )-( DRM Removal:1:0 )-( iOS Recorder:1:0 )-
0m 01.78s: App info: language type ENU.
0m 01.78s: App info: Install path C:/Program Files (x86)/DVDFab 10/
0m 01.78s: Init process: Set account info to DriveX.
0m 01.78s: Export Blu-ray source information report: enabled
0m 01.78s: Init process: Init GPU settings successful.
0m 01.79s: connect plugin info: start.
0m 02.06s: Reg check: Times of cinavia connecting error is: 0
0m 02.06s: Reg check: Start get sys number.
0m 02.07s: Reg check: Serial number is: 90-e6-ba-c9-e2-7d
0m 02.07s: Reg check: Connect type is: 0
0m 03.94s: Profile Manager :: End Load Profile
0m 04.04s: Reg check: Times of connecting error is: 0
0m 04.04s: Reg check: Parse string: ( S:d2aba4c8e67c94f7316613fad1ecb334
0m 04.04s: Reg check: Option check status-NewWork
0m 04.55s: connect plugin info: 1:1
0m 08.27s: Burn engine: start init.
0m 08.27s: Burn engine: set log folder.
0m 08.27s: DVD: init read settings.
0m 08.27s: DVD: init write settings.
0m 08.52s: BD: init read settings.
0m 08.53s: BD: init write settings.
0m 08.53s: bd set region A
0m 08.53s: Burn engine: config engine type-0 begin.
0m 08.53s: Burn engine: config engine type-0 end.
0m 08.53s: Burn engine: writer count 1.
0m 08.53s: Burn engine: 0- D:\ [HL-DT-ST BDDVDRW CH08LS10 2.00 (Scsi)].
0m 08.53s: Burn engine: end init.
0m 13.39s: Init process: Init setting page successful.
0m 13.40s: ShowStartupDialog: false
0m 13.40s: QtLog Mode = false
0m 15.31s: Start show MainUI.
0m 15.32s: dpi scale: x scale 1.000000
0m 15.32s: dpi scale: y scale 1.000000
0m 15.33s: Init process: init main ui successful.
0m 15.63s: UI manager: switch to Converter mode.
0m 16.31s: Init process: show main ui successful.
0m 16.32s: DriveX msg: Init driveX D with I/O mode: 0
0m 16.37s: scene data: delete file C:/Users/Eric/Documents/DVDFab10/SceneData/823e5609-a0ec-4239-91b6-60a0fe71e57a.SceneData.xml result=1
0m 16.37s: scene data: delete dir C:/Users/Eric/Documents/DVDFab10/SceneData/823e5609-a0ec-4239-91b6-60a0fe71e57a result=0
0m 16.38s: scene data: delete file C:/Users/Eric/Documents/DVDFab10/SceneData/9d3ef2eb-b652-4e7d-a96a-6e8e047d784d.SceneData.xml result=1
0m 16.38s: scene data: delete dir C:/Users/Eric/Documents/DVDFab10/SceneData/9d3ef2eb-b652-4e7d-a96a-6e8e047d784d result=0
0m 16.38s: Cinavia Version : 1.289.2.43
0m 18.24s: opening drive D
0m 18.24s: opened i/o
0m 18.24s: Source manager: open source flag:1,0,1,1,1
0m 18.25s: Source manager: open source flag:1,0,1,1,1
0m 22.44s: DriveX msg: adding media in driveX D.
0m 22.44s: Source manager: open source flag:1,0,1,1,1

[3dman7]

I had no problem with copy or ripper on this blu ray from the store brought disk you used convertor so it looks like you used a download so I can't help you
0m 15.63s: UI manager: switch to Converter mode.

[Flettster]

It's not a download. It's an actual Blu Ray and I attempted to rip it as I have hundreds before it.

[3dman7]

Blu rays have a title and a serial number your posted log doesn't and it says you used convertor not ripper or copy so you posted the wrong file.

[Johnathon]

This is Guardians of the Galaxy 2, correct? I just ripped that the other day without an issue as well. Does the blu-ray play normally in a blu-ray player or on your PC in a media player?

[Johnathon]

Blu rays have a title and a serial number your posted log doesn't and it says you used convertor not ripper or copy so you posted the wrong file if this is a blu ray disk.

The logging is weird for modes. "Converter" in the interface shows as "Convert mode", "Ripper" in the interface shows as "Converter mode" - Not sure why it's like that, but I just confirmed it works that way.

290m 59.47s: UI manager: switch to Convert mode. <-- "Converter" selected
291m 07.53s: UI manager: switch to Converter mode. <-- "Ripper" selected

Don't mind the ridiculous timestamps, I'm converting Titanic Blu-ray to H.265 10bit, and I'm still waiting on 10bit hardware acceleration, so it takes... A while

[3dman7]

Doesn't really matter the serial number of the blu ray and title of the movie is not in his log file the real log file contains this info. as posted from my real blu ray here xxx put in serial number so it can't be copied. 0m 27.68s: blu-ray AD332890ABB7569262DE1A0792F5D4B16CD1xxxF
0m 16.86s: volume label GUARDIANS_OF_THE_GALAXY_VOL_2

[Johnathon]

Doesn't really matter the serial number of the blu ray and title of the movie is not in his log file the real log file contains this info. as posted from my real blu ray here xxx put in serial number so it can't be copied. 0m 27.68s: blu-ray AD332890ABB7569262DE1A0792F5D4B16CD1xxxF
0m 16.86s: volume label GUARDIANS_OF_THE_GALAXY_VOL_2

True, though it could also be that the blu-ray is bad and so it's not even reading it to that extent. That's why I asked if it could be played in a Blu-Ray player or with software.

[3dman7]

His log went to 22.44 secs. and didn't id title of disk my log said title name at 16.86 secs. That's my basics of logical comparing files.I could be wrong but other things in his log don't compare to my log before the 22.44 secs of his.Then if you reread his post he said The problem occurred previously when ripping The Zoo Keepers wife. I subsequently went to the website and downloaded the same version and it worked. Sadly, today it didn't work and I'm unable to load and rip.This is against forum rules and is why we can't help him unless he produces a better log this topic may even be closed depends on what the moderators see from whats posted.Also their are no read error's in his log file damaged disks always have some read errors in them.

[Johnathon]

Looks about right to me, the only line my log doesn't get is 0m 22.44s: DriveX msg: adding media in driveX D., though that may be the read error. Overall, the log is definitely incomplete (perhaps truncated?) because there are no errors at all present in that log. It was still in the process of loading the drive data when it stops. Mine tends to do it sooner (at about 10s on my main rig, 17s on my ripping rig), but it will vary by system and configuration. Either way, nothing to debate until we have a full log file to read. I agree on the download thing.. That's some weird wording.

[Flettster]

It appears to have a slight nick on the edge of the disc. I ripped The Fate of the Furious as I normally would and it worked fine. Maybe the "nick" on the edge of the disc isn't allowing it to load. I'm also guessing since it won't load it creates an "incomplete" log. I deleted all other contents in my logs from previous rips, ripped again or attempted and pasted the complete log available previously. On another note, I watched it last night on my blu ray to my TV and it played fine. The Blu Ray to the computer is a different blu ray.

Thanks for all your help. I'll try another disc later.

[Johnathon]

Instead of copy/pasting the log, try uploading it. In the upper right hand corner of the text editor, next to the smiley face, there is a clipboard icon that will allow you to attach a file.

[Flettster]

see attached.

[Johnathon]

I see you did The Fate of the Furious in this log, but no mention of Guardians of the Galaxy 2. Try closing DVDFab, deleting the log file, launching DVDFab and trying to rip Guardians and then upload that log file once you're done.