DVDFab Forum - Payment Keeps Failing

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  • Payment Keeps Failing

    Hi,
    Was wondering if anyone else is having this problem. For the last couple of months I have been unable to successfully make a payment to DVDFab using my credit card. The first time it happened it was to buy a new product, so I didn't bother in the end. However now my other licenses have expired and I am unable to renew.

    I've sent DVDFab an email, but they weren't able to help last time. Hence this post.

    Andy

  • #2
    I had the same problem. Make sure your credit card isn't blocking it as a foreign payment like mine was.

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    • #3
      Hello,

      Sorry for the trouble. Please kindly send me an email, providing the email account you used for the payment, I will check it out for you. Thank you in advance.

      Or you can contact us via our online help system at http://www.dvdfab.cn/contact.htm , we are on line from 10am to 6pm, Monday to Friday, UTC +8:00 timezone.

      Regards,
      Mona
      Guide for adding attachments in a post

      User Manual for DVDFab v10 (pdf)

      DVDFab log default location:
      For Windows: C:\Users\User Name\Documents\DVDFab10\Log
      For Mac: Finder> Documents> DVDFab10> Log

      DVDFab Player 5:
      For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log

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      • #4
        Thanks Mona - I've sent you an email.
        Andy

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