unable to get mkv videos to pass through.

[MicheleM79]

Thank you. The file has been downloaded and the log and the media info has been submitted to the QA team. Any news from our side, we will let you know. Thanks again.

Many thanks, much appreciated. I hope this behaviour can be solved, so I can buy DVDFab and go on with my movies

[Ashley]

While FTPing, I inadvertently created two files and a folder. I tried to delete them but it wouldn't let me. I created another folder "Obsolete" where I thought I could move the unwanted files. It doesn't let me move files in my folder either. Please delete the folder "Obsolete", which is empty. The two files that need to be deleted are shorter versions of files we don't want to delete. They are ShortSample.mkv 2,224,866 kb., and ShortSample.mov 3,572,180 kb. These two files are located in the folder that needs to be deleted, which is a duplicate of a folder we must not delete. Both Folders are named DavinciSamples. the folder that needs to be deleted is inside the folder that must not be deleted. The folder that needs to be deleted has two files in it. The folder that must not be deleted has two folders and two files in it. One of those two folders is the one we want to delete. Please delete that folder, the obsolete folder, and this post. Just found another. There is one more useless file that needs to be deleted. It is ShortSample.mkv 1,310,720 kb. This is an even shorter version of the file I successfully uploaded, that we must not delete, which is about 17 times larger. Thank You.

In short, we only need the files in the DaVinci Samples folder? See my attached.

[Ashley]

@Crash Landing

All your media info files are downloaded and submitted to the QA team.

Also, I am downloading your FTP files now.

[Ashley]

Thanks to you. I cut a 5 minutes sample from one of my UHD MKV (not touched anything, it's only a portion) and I've tested it in DVDFab to make sure it gives the same behaviour.
I've uploaded this MKV sample on FTP based on your instructions (my name and mail address), along with the log file from the program (dvdfab_internal log).
I also attached the log file in this message, along with the complete mediainfo analysis export file.

Hope you can solve,
Thanks in advance
Michele

Thank you. The file has been downloaded and the log and the media info has been submitted to the QA team. Any news from our side, we will let you know. Thanks again.

[Crash Landing]

Oops, in number 19 I accidentally typed mvk instead of mkv. Could you please fix that ?

[Crash Landing]

While FTPing, I inadvertently created two files and a folder. I tried to delete them but it wouldn't let me. I created another folder "Obsolete" where I thought I could move the unwanted files. It doesn't let me move files in my folder either. Please delete the folder "Obsolete", which is empty. The two files that need to be deleted are shorter versions of files we don't want to delete. They are ShortSample.mkv 2,224,866 kb., and ShortSample.mov 3,572,180 kb. These two files are located in the folder that needs to be deleted, which is a duplicate of a folder we must not delete. Both Folders are named DavinciSamples. the folder that needs to be deleted is inside the folder that must not be deleted. The folder that needs to be deleted has two files in it. The folder that must not be deleted has two folders and two files in it. One of those two folders is the one we want to delete. Please delete that folder, the obsolete folder, and this post. Just found another. There is one more useless file that needs to be deleted. It is ShortSample.mkv 1,310,720 kb. This is an even shorter version of the file I successfully uploaded, that we must not delete, which is about 17 times larger. Thank You.

[Crash Landing]

I managed to get the first file to resume upload. After another four hours it completed. I have successfully uploaded the smallest of four files. Inside my folder is a subfolder called DaVinci Samples. inside that subfolder is the file I uploaded. It is ShortSample.mkv 19,490,467 kb, and is something like 45 seconds long. To make this file I rendered a short portion of my Davinci Resolve file. Then I processed it in Hybrid to add the HDR-10 metadata and change the container to an .mkv file. This file is much shorter than the unprocessed file directly from resolve, which I haven't uploaded yet. That file is 82.500,281 kb.

[Crash Landing]

Here I have attached a text file which is the MediaInfo analysis of the file from Adobe Premier Pro, after passing it through Hybrid to change packages only, to .mkv. This took about 20 seconds.

[Crash Landing]

Here is a text file which is the MediaInfo analysis of the video file from Resolve, after putting it through Hybrid to add the HDR-10 metadata, and to change the container to .mvk

[Crash Landing]

Here I am attaching a text file that is a MediaInfo analysis of the .mov file coming from Davinci Resolve. This file is HDR-10. But the metadata is not present. This is before processing it with Hybrid to add the metadata, and to change containers to .mvk

[Crash Landing]

Here I am attaching a file that is the MediaInfo analysis of my video file from Premier Pro. this is before converting it to .mkv using Hybrid.

[Crash Landing]

Hi, I have been having all sorts of trouble trying to upload my files. After 15 hours I was up to about 87% of the short file of four. But then I decided to try uploading the logs from my uploading attempt. That caused me to lose the continuation of the transfer, and so it is starting the upload from the beginning. I think it would be a lot quicker for me to send you a disk with the files.
At first I assumed my upload problems were related to our bad internet service here. It gets really bad when it rains and it has rained a lot. But it hasn't rained in a couple of days and I expected the connection to get better. Actually, it was slightly better today.
So I have successfully uploaded a copy of the log from Filezilla. If you look in my folder, and in the subfolder called Upload Log, you will see a text file showing my upload progress. Perhaps you can find a solution. the only things I have set in Filezilla are the Host, Username and Password. otherwise everything seems to work as expected, except that the upload keeps getting interrupted. It seems to upload some data only on the first attempt of each connection. I have to wait 15 minutes and then start the upload again.

[MicheleM79]

Thank you. We got your feedback. Please send us one of the MKV files and the dvdfab_internal log, thanks.

Thanks to you. I cut a 5 minutes sample from one of my UHD MKV (not touched anything, it's only a portion) and I've tested it in DVDFab to make sure it gives the same behaviour.
I've uploaded this MKV sample on FTP based on your instructions (my name and mail address), along with the log file from the program (dvdfab_internal log).
I also attached the log file in this message, along with the complete mediainfo analysis export file.

Hope you can solve,
Thanks in advance
Michele

[Ashley]

Hello, I reply in this thread because I have the exact same problem as the user Crash Landing.
If you think I should open a new thred let me know, thanks.
I state that I have the last version of the software, at the moment only in trial. If a can make it work, then I'll buy it.
I want to use the passthrough mode in DVDFab UHD Creator, converting an MKV file in UHD Blu-Ray ISO (full quality, BD-100).
I tested 6 (six) mkv file and none of these is supported by the program for the passthrough mode (it asks if I want to switch to processing mode).
The mkv files was obtained from muxing UHD blu-ray video with regular blu-ray ac3 audio track (my language), everything is regularly purchased.
The mkv files works great on PC and also streamed on Samsung UHD TV. I can produce txt files, if you would, of the mediainfo analisys.
Let me know,
thanks in advance.
Michele

Thank you. We got your feedback. Please send us one of the MKV files and the dvdfab_internal log, thanks.

[Ashley]

Today i created four files. They are small samples of my work. Two are from Premier and two are from Resolve. I spent the afternoon trying to FTP them as instructed. But I kept losing the connection and the uploads were constantly disrupted. The connection times out. Eventually it says there have been too many connections from my address and stops accepting connections. Our internet quality is not so good here, especially after a lot of rain. Fortunately after a short wait I am able to reconnect and continue the upload. I was able to upload nearly 25% of the smallest of the four files. I will continue this tomorrow. Perhaps the connection will be better tomorrow as it didn't rain for the last two days.

Ok. Once the upload is complete, please let me know, thanks.