Pricing and Sales Policies UPDATED

[spredvan]

I believe you need all except for File Transfer according to the message I had before applying for my free keys. Wished I did a screen capture of the message before I applied for the keys as the message is gone now. If you have different expiring dates for the keys then the free key will be for the length of time for the key that will expire first

After everyone's help in this thread and a confirmed response from Anny of the DVDFab Support Team, it appears the "equivalent" of the All-in-One" package (with respect to getting "Blu-ray to DVD Converter" free) consists of the following 5 products:
DVD Copy
DVD Ripper
Blu-ray Copy
Blu-ray Ripper
Video Converter

If you have all 5 of these products, with different subscription terms (2 years, 3 years, etc), you will get "Blu-ray to DVD Converter" for the shortest term.

I had all (Lifetime) subscriptions, except Video Converter. After purchasing Video Converter (Lifetime) tonight, the following message appeared at the top of my User Center page:

Dear Valued Customer,

We have added some new retail products like Blu-ray to DVD Converter, Passkey for DVD and Passkey for Blu-ray, to make you get more profits, we are offering special promotions for our existing users, please check the below details.

1. "All-in-one" package users can get a free license of Blu-ray to DVD Converter. To get this new product, please click HERE to add it to your order list.

If you are not "All-in-one" license user, yet have all the licenses for "DVD Copy/DVD Ripper/Blu-ray Copy/Blu-ray Ripper/Video Converter" all 5 products, you will also be able to get this free offer of Blu-ray to DVD Converter, please click HERE to get it. Please note the subscription will due to your shortest subscription of these 5 products.

When I clicked on the (provided) HERE link, my User Center page refreshed, and "DVDFab Blu-ray to DVD Converter" was added with a Lifetime subscription.

Using the Download Key button, I received my key and now have "Blu-ray to DVD Converter" active as Never Expire.

Hope this is helpful...

[alcyone]

Then what about my strange issue described - I should qualify, but only if the problem can be resolved before that deadline.
How quickly does it take for such problems to get solved (considering that it's quite exotic)?

It would be shame to miss the opportunity due to the server error (or similar).

[signals]

Yes, if purchased before December 31, 2010.

[Dbl_Tap]

Dbl_tap
Click on the "read this" link in my sig, it will take you to post #1 in this thread. It has details on all the requirements and has been updated to the include the info on getting Blu-ray 3D free also.

Well I sent a message through Contact Me on the website and this was their reply:

Dear Chris,

1) Please understand that if one customer has all the licenses for "DVD Copy/DVD Ripper/Blu-ray Copy/Blu-ray Ripper/Video Converter" 5 products, you can get the free offer of Blu-ray to DVD Converter.

Please note the subscription will due to your shortest subscription of these
5 products.

2) We have checked your order information in our database. You are our lifetime user of DVDFab DVD Copy, DVDFab DVD Ripper, DVDFab Blu-ray Copy and DVDFab Video Converter.

Sorry to say that because you are not user of DVDFab Blu-ray Ripper, you can't get DVDFab Blu-ray to DVD Converter for free.

If you would like to use DVDFab Blu-ray to DVD Converter, you need to order it.

Any questions in future, please feel free to contact us.

Sincerely,
Anny
DVDFab Support Team

I'm more than happy to purchase the Blu-ray Ripper IF this will bring m up to the level where every time there is a split off of the Blu-Ray or DVD Suites I won't have to buy more.

I'm really not worried about the Passkey programs because DVDFab does that when I run it (correct?) and I don't watch movies on my computer.

So my question is will buying Blu-ray Ripper get me to where I need to be for lifetime on ALL Blu-Ray products?

[K1LL3M]

Done and done.

Thanks DVDfab team.

[signals]

Dbl_tap
Click on the "read this" link in my sig, it will take you to post #1 in this thread. It has details on all the requirements and has been updated to the include the info on getting Blu-ray 3D free also.

[AGJ]

That maybe is because it's still in Beta and not available for sale yet. Once the official release is ready and made available for purchase the FREE upgrade should be shown just like was done for Blu-ray to DVD Converter.

I'm sure that why and not worried about it as I not even have a 3D system as they are a little pricey for me at the moment

[Blurayfan]

The new Blu-ray 3D Ripper is not listed yet as it as well supposed to be free for those who have both The "All-In-One" package or Blu-ray Copy plus Blu-ray Ripper

That maybe is because it's still in Beta and not available for sale yet. Once the official release is ready and made available for purchase the FREE upgrade should be shown just like was done for Blu-ray to DVD Converter.

[AGJ]

The new Blu-ray 3D Ripper is not listed yet as it as well supposed to be free for those who have both The "All-In-One" package or Blu-ray Copy plus Blu-ray Ripper

[maineman]

I think we need to give them more time to sort this out...

I have life time never expire key for everything but the key I got this afternoon for Blu Ray to DVD is only for one year not life time.

Still no key for Passkey but I am sure it will happen sooner or later.

Yeah, it looks like they're still "sorting".

I checked today and I have lifetime for everything except BD to DVD converter. It's displayed as registered, but expires in one year on 11-15-2011...go figure???
Even Passkey is displayed now and as lifetime. (I purchased dvd region+css free way back when).

Looks like I have a year for them to get it right...lol

[AGJ]

I purchased dvdfab blu-ray copy on 3/31/2010 for 2 years. Recently I purchased the all in one package which includes blu-ray copy for lifetime. After updating my key today my members page shows both blu-ray subscriptions active and registered. The first one expires on 3/31/2012 and the other never expires along with all the rest of the all in one package. Blu-ray to dvd however shows an expiration date of 11/15/2012. It is my understanding that with the lifetime package blu-ray to dvd would also be lifetime. Am I correct?

Yes but like Gruñón said may need to wait for them to get this sorted out. Also you could send a Contact us to them as it looks to me that they used your expiring key to base the length for the Blu-ray to DVD converter key instead of the lifetime key you have

[AGJ]

I think we need to give them more time to sort this out...

I have life time never expire key for everything but the key I got this afternoon for Blu Ray to DVD is only for one year not life time.

Still no key for Passkey but I am sure it will happen sooner or later.

Did you purchase dvdidlePro or dvd region+css free? need to have bought them to get Passkey DVD for free

Strange that you only got a 1 year license for Blu-ray to DVD when you have Lifetime for all other modules.

I think we need to give them more time to sort this out...

I have life time never expire key for everything but the key I got this afternoon for Blu Ray to DVD is only for one year not life time.

Still no key for Passkey but I am sure it will happen sooner or later.

[Snowbird]

I purchased dvdfab blu-ray copy on 3/31/2010 for 2 years. Recently I purchased the all in one package which includes blu-ray copy for lifetime. After updating my key today my members page shows both blu-ray subscriptions active and registered. The first one expires on 3/31/2012 and the other never expires along with all the rest of the all in one package. Blu-ray to dvd however shows an expiration date of 11/15/2012. It is my understanding that with the lifetime package blu-ray to dvd would also be lifetime. Am I correct?

[AGJ]

Could you give us a list of "the required options". You stated earlier mine should qualify but I'd love to see a list. I'm even willing to buy some more components if it will get me to the lifetime all in one product so I don't have to keep upgrading.

I believe you need all except for File Transfer according to the message I had before applying for my free keys. Wished I did a screen capture of the message before I applied for the keys as the message is gone now. If you have different expiring dates for the keys then the free key will be for the length of time for the key that will expire first