Questions about MusicFab

[supine]

I just updated to 1.0.2.6. Still no success.

Patiently waiting.

[supine]

It may be that, as a person from G...., I stand for honesty and openness. In any case, my experience in the IT is: don't bury your head in the sand and wait until the customer notices the error, proactively informing as early as possible and showing solutions is the way forward.

I agree whole heartedly about informing as early as possible and four days without a word was troubling. Showing possible solutions is also part of the open information concept... as long as you have some idea of what that solution may be. In this case, the development team was probably blind to any solutions until the DRM package was deployed and they could get a good look at it. Yes, It would have been nice if the team had jumped right in and assured customers that they were aware of the problem and are working on a solution as fast as possible; even if there is no definitive estimated time to repair (ETR). Well, there is no turning back the clock and the Staff has distributed that message (even if it WAS late). I, myself, can either stay upset, or get over it. The later seems more beneficial to my health. The circumstances leading to my strife were beyond my control. We have been assured by the Staff that the Development Team is working on a solution as fast as they are able, and will deploy the fix as soon as they have a working solution. Right now, I'm kind of stuck.. The only thing I can do now, is try to have some faith in the Fab Team, and wait for a solution to be found and deployed.

StPeterOrding2015 : On a side note: You have been with this project as long or longer than I have. I'm pretty sure you remember the abomination they were actually charging people for when this software first deployed. Although the road has been long and there have been missteps along the way; the difference between what this software was then and what it is now is vast and somewhat impressive. I had a VERY long list of grievances with this software when it deployed, and if you remember, thought that it should have never left Beta. So far, given time, the Development Team have addressed almost every issue. I would like to think that this major "snag" is not beyond this teams capabilities as their track record has shown; and that a solution will be forthcoming if we just have patience. I am absolutely certain that you are already aware of all of this, and have the patience it takes. ...If you were not already aware of this or lacked the patience needed, I'm betting that you would not still be around to read this diatribe.

[StPeterOrding2015]

Hmmm,
so if I tried a demo version and it didn't work I would be off the hook fpr a while, especially since the trial version only supports downloading 3 songs per service.

If I were to buy the product without trying it out - which you should never do these days - and it doesn't work/not right away but only at some point, then I would feel cheated.

It may be that, as a person from G...., I stand for honesty and openness. In any case, my experience in the IT is: don't bury your head in the sand and wait until the customer notices the error, proactively informing as early as possible and showing solutions is the way forward.

[supine]

@ MusicFab Team:
Maybe you should stop selling MusicFab for a few days?
Argument could be: "Due to current adjustments, MusicFab will be available again in a few days"
https://de.musicfab.org/all-in-one.htm

That is a good idea, but the revenue stream generated by new users pays the development team while they fix the issue. Perhaps a warning that MusicFab is down, and a promise that it will be resolved as soon as possible before the customer pays. I don't think there will be many (if any) new users for the duration of this crisis anyway. If they are offering free downloads and they don't work at all, who would make that purchase? I still don't believe only 10 downloads is really enough to evaluate this software, but if nothing at all works, potential new users will get the picture fast. For those that do make the purchase blind, MusicFab offers a 30 day money back guarantee. Who wouldn't demand their money back after paying for, well.. broken software. The sad part is, some potential users may not return even after this issue is resolved based on one bad experience. MusicFab is going to have to rely on word of mouth from existing users like you and I after this crisis, and I don't think either one of us is going to recommend the purchase while the software is still inoperable.

[StPeterOrding2015]

@ MusicFab Team:
Maybe you should stop selling MusicFab for a few days?
Argument could be: "Due to current adjustments, MusicFab will be available again in a few days"

https://de.musicfab.org/all-in-one.htm

[StPeterOrding2015]

22. november 2023 (similar the changes at chrom 107 on October 25. 2022 - and affected all on December 6, 2022):
"Google justifies the migration from Manifest V2 to V3 by saying that the Chrome browser can work more resource-efficiently by limiting the use of the extensions and that the privacy of the users is better protected"

@all:

https://forum.dvdfab.cn/forum/software-support-english/youtube-to-mp3-youtube-video-downloader/435940-timing-of-drm-issue

MusicFab Team:
Yes, this is now a challenging task for you and everyone else who offers similar products, good news from you – tackle the topic

[Sylvia]

StPeterOrding2015, Yeah, It's kind of frustrating having to look at things from this side of the bench. Even if the Fab team had done a "Push" through the software warning users this might happen, I don't think that they could have been more proactive until they actually got a look at the new DRM platform. It looks looks they were in a loose/loose situation. Do you have a suggestion on what they could have done differently? Perhaps your suggestion would help in the future.

We're very sorry for the bad experience, but we're not ignoring the impact of this issue and are working hard to deal with it as soon as possible; our developers are working on it late every day, even on weekends.
But it does take some time to fully recover from the problem;
The services currently affected are Spotify, Amazon Music, Apple Music, TIDAL, Audible; we are gradually working on the restoration of the services.

[supine]

StPeterOrding2015, Yeah, It's kind of frustrating having to look at things from this side of the bench. Even if the Fab team had done a "Push" through the software warning users this might happen, I don't think that they could have been more proactive until they actually got a look at the new DRM platform. It looks looks they were in a loose/loose situation. Do you have a suggestion on what they could have done differently? Perhaps your suggestion would help in the future.

[StPeterOrding2015]

Hi supine,
I'm not upset that DRM or other protection mechanisms are being tightened again - yes, a solution will come at some point.

It is the point that we customers/users are only informed about the cause of the problem after 4 days since January 25, 2024 - 11:11 mez/cet - and the change to the DRM has been in the planning for months. I know the business of SW development and maintenance very well - for over 20 years. Requirements and change management is part of it.

[supine]

The changes to the Digital Rights Management (DRM) enhancement have been known for some time. Why didn't you check beforehand what restrictions there are on MusicFab and how they could be adjusted?

I believe that you are understandably (and riotously) upset. This is PAID software. I have had DRM issues like this with other FAB products in the past. Usually it only affects specific titles, or publishing groups though.

New "unbreakable" DRM formats are constantly being researched, developed and implemented. The workings of most of these DRM formats cannot be forecast, so the teams have to wait until the new DRM is implemented before they can take it apart and see how it works. Even the software that you mentioned would not work on a new, unknown DRM format. In my experience, the Fab team has always found a way to work around all of these issues.

As I probably mentioned in another post, the Streaming companies as well as the Music and Video industries don't like software's like this and are constantly trying to stop them; or at least throw them a curve ball. Both sides have people looking into stopping or circumventing the other side almost full time. It' a kind of war (or game depending on how you look at it.). This DRM move, is one of the broadest in scope that I have seen, and will undoubtedly affect more than just MusicFab. Our license fees help pay teams of developers to find a way around issues like this. Sometimes the resolution is not a speedy process, but I'm sure that the developers are hard at work trying to find a workable resolution as fast as possible right now. (Although you are right. The upcoming new year will not help the speedy resolution, if something isn't found before then.)

"The game is afoot!" The only thing we in the middle can do now, is have patience and wait. So far, given time, the development teams working around the DRM issues have a 100% track record. After all, there must be a way for the end user to play the protected content. It's now a matter of finding out how that happens, and how to get around it.

[StPeterOrding2015]

The changes to the Digital Rights Management (DRM) enhancement have been known for some time. Why didn't you check beforehand what restrictions there are on MusicFab and how they could be adjusted?

[Sylvia]

Hello MusicFab, that is your problem. We users have paid a lot of money for the MusicFab products. I expect either a quick solution or my money back.

Of course, our development team is working hard to deal with this problem, and we are really sorry for the bad experience caused to you during this period.

[StPeterOrding2015]

TuneFab Music Converter has tools to remove DRM from Spotify, Apple Music and iTunes purchased songs. You can also adjust audio parameters such as bitrate, sample rate, etc. and edit ID3 tags manually before removing DRM protection. Apart from DRM removal, you can convert and save DRM-protected M4P songs, albums and playlists to common audio format such as MP3, AC3 and M4A.

https://dvdfab.at/resource/drm/free-drm-removal#part4

[StPeterOrding2015]

Hello MusicFab, that is your problem. We users have paid a lot of money for the MusicFab products. I expect either a quick solution or my money back.

[Sylvia]

[QUOTE=supine;n436059]

Yes supine,
that messges i get since 2024-01-26 04:03:34, the Time Stamp of my ticket for the MusicFab Team.
I hope that they (MusicFab Team) are not on the great china travel route to the chinaŽs new year vacation.
IŽll remeber that on 17. + 18 June 2023 a similar problem occurred and I asked the MusicFab Team if they had their internet engine turned off :-).
Let use see when the MusicFab Team react...[/QUOTE

My ticket went in this morning. So far, no response that I have seen from anyone to anyone. I hope that they are on top of this already. I would like to hear something though, the silence is deafening. (and disturbing) I believe that the Chinese new year doesn't start until sometime in the beginning of February this year, and is celebrated for a week. (8 days if I can remember). All we can do is wait. They might have started the new year early. Who knows?

Edit: Google says that the Chinese New Year starts on Feb. 10th (Saturday).

As a result of the Digital Rights Management (DRM) enhancement implemented on January 25, 2024, you may encounter some difficulties when attempting to download specific songs using the musicfab platform from various music services. Our team of developers is currently investigating this concern. However, resolving it may require a bit of patience. We deeply appreciate your unwavering support during this time.