Questions about MusicFab

[supine]

@ MusicFab Team:
Maybe you should stop selling MusicFab for a few days?
Argument could be: "Due to current adjustments, MusicFab will be available again in a few days"
https://de.musicfab.org/all-in-one.htm

That is a good idea, but the revenue stream generated by new users pays the development team while they fix the issue. Perhaps a warning that MusicFab is down, and a promise that it will be resolved as soon as possible before the customer pays. I don't think there will be many (if any) new users for the duration of this crisis anyway. If they are offering free downloads and they don't work at all, who would make that purchase? I still don't believe only 10 downloads is really enough to evaluate this software, but if nothing at all works, potential new users will get the picture fast. For those that do make the purchase blind, MusicFab offers a 30 day money back guarantee. Who wouldn't demand their money back after paying for, well.. broken software. The sad part is, some potential users may not return even after this issue is resolved based on one bad experience. MusicFab is going to have to rely on word of mouth from existing users like you and I after this crisis, and I don't think either one of us is going to recommend the purchase while the software is still inoperable.

[StPeterOrding2015]

@ MusicFab Team:
Maybe you should stop selling MusicFab for a few days?
Argument could be: "Due to current adjustments, MusicFab will be available again in a few days"

https://de.musicfab.org/all-in-one.htm

[StPeterOrding2015]

22. november 2023 (similar the changes at chrom 107 on October 25. 2022 - and affected all on December 6, 2022):
"Google justifies the migration from Manifest V2 to V3 by saying that the Chrome browser can work more resource-efficiently by limiting the use of the extensions and that the privacy of the users is better protected"

@all:

https://forum.dvdfab.cn/forum/software-support-english/youtube-to-mp3-youtube-video-downloader/435940-timing-of-drm-issue

MusicFab Team:
Yes, this is now a challenging task for you and everyone else who offers similar products, good news from you – tackle the topic

[Sylvia]

StPeterOrding2015, Yeah, It's kind of frustrating having to look at things from this side of the bench. Even if the Fab team had done a "Push" through the software warning users this might happen, I don't think that they could have been more proactive until they actually got a look at the new DRM platform. It looks looks they were in a loose/loose situation. Do you have a suggestion on what they could have done differently? Perhaps your suggestion would help in the future.

We're very sorry for the bad experience, but we're not ignoring the impact of this issue and are working hard to deal with it as soon as possible; our developers are working on it late every day, even on weekends.
But it does take some time to fully recover from the problem;
The services currently affected are Spotify, Amazon Music, Apple Music, TIDAL, Audible; we are gradually working on the restoration of the services.

[supine]

StPeterOrding2015, Yeah, It's kind of frustrating having to look at things from this side of the bench. Even if the Fab team had done a "Push" through the software warning users this might happen, I don't think that they could have been more proactive until they actually got a look at the new DRM platform. It looks looks they were in a loose/loose situation. Do you have a suggestion on what they could have done differently? Perhaps your suggestion would help in the future.

[StPeterOrding2015]

Hi supine,
I'm not upset that DRM or other protection mechanisms are being tightened again - yes, a solution will come at some point.

It is the point that we customers/users are only informed about the cause of the problem after 4 days since January 25, 2024 - 11:11 mez/cet - and the change to the DRM has been in the planning for months. I know the business of SW development and maintenance very well - for over 20 years. Requirements and change management is part of it.

[supine]

The changes to the Digital Rights Management (DRM) enhancement have been known for some time. Why didn't you check beforehand what restrictions there are on MusicFab and how they could be adjusted?

I believe that you are understandably (and riotously) upset. This is PAID software. I have had DRM issues like this with other FAB products in the past. Usually it only affects specific titles, or publishing groups though.

New "unbreakable" DRM formats are constantly being researched, developed and implemented. The workings of most of these DRM formats cannot be forecast, so the teams have to wait until the new DRM is implemented before they can take it apart and see how it works. Even the software that you mentioned would not work on a new, unknown DRM format. In my experience, the Fab team has always found a way to work around all of these issues.

As I probably mentioned in another post, the Streaming companies as well as the Music and Video industries don't like software's like this and are constantly trying to stop them; or at least throw them a curve ball. Both sides have people looking into stopping or circumventing the other side almost full time. It' a kind of war (or game depending on how you look at it.). This DRM move, is one of the broadest in scope that I have seen, and will undoubtedly affect more than just MusicFab. Our license fees help pay teams of developers to find a way around issues like this. Sometimes the resolution is not a speedy process, but I'm sure that the developers are hard at work trying to find a workable resolution as fast as possible right now. (Although you are right. The upcoming new year will not help the speedy resolution, if something isn't found before then.)

"The game is afoot!" The only thing we in the middle can do now, is have patience and wait. So far, given time, the development teams working around the DRM issues have a 100% track record. After all, there must be a way for the end user to play the protected content. It's now a matter of finding out how that happens, and how to get around it.

[StPeterOrding2015]

The changes to the Digital Rights Management (DRM) enhancement have been known for some time. Why didn't you check beforehand what restrictions there are on MusicFab and how they could be adjusted?

[Sylvia]

Hello MusicFab, that is your problem. We users have paid a lot of money for the MusicFab products. I expect either a quick solution or my money back.

Of course, our development team is working hard to deal with this problem, and we are really sorry for the bad experience caused to you during this period.

[StPeterOrding2015]

TuneFab Music Converter has tools to remove DRM from Spotify, Apple Music and iTunes purchased songs. You can also adjust audio parameters such as bitrate, sample rate, etc. and edit ID3 tags manually before removing DRM protection. Apart from DRM removal, you can convert and save DRM-protected M4P songs, albums and playlists to common audio format such as MP3, AC3 and M4A.

https://dvdfab.at/resource/drm/free-drm-removal#part4

[StPeterOrding2015]

Hello MusicFab, that is your problem. We users have paid a lot of money for the MusicFab products. I expect either a quick solution or my money back.

[Sylvia]

[QUOTE=supine;n436059]

Yes supine,
that messges i get since 2024-01-26 04:03:34, the Time Stamp of my ticket for the MusicFab Team.
I hope that they (MusicFab Team) are not on the great china travel route to the chinaŽs new year vacation.
IŽll remeber that on 17. + 18 June 2023 a similar problem occurred and I asked the MusicFab Team if they had their internet engine turned off :-).
Let use see when the MusicFab Team react...[/QUOTE

My ticket went in this morning. So far, no response that I have seen from anyone to anyone. I hope that they are on top of this already. I would like to hear something though, the silence is deafening. (and disturbing) I believe that the Chinese new year doesn't start until sometime in the beginning of February this year, and is celebrated for a week. (8 days if I can remember). All we can do is wait. They might have started the new year early. Who knows?

Edit: Google says that the Chinese New Year starts on Feb. 10th (Saturday).

As a result of the Digital Rights Management (DRM) enhancement implemented on January 25, 2024, you may encounter some difficulties when attempting to download specific songs using the musicfab platform from various music services. Our team of developers is currently investigating this concern. However, resolving it may require a bit of patience. We deeply appreciate your unwavering support during this time.

[supine]

[QUOTE=StPeterOrding2015;n435996]Yes supine,
that messges i get since 2024-01-26 04:03:34, the Time Stamp of my ticket for the MusicFab Team.
I hope that they (MusicFab Team) are not on the great china travel route to the chinaŽs new year vacation.
IŽll remeber that on 17. + 18 June 2023 a similar problem occurred and I asked the MusicFab Team if they had their internet engine turned off :-).
Let use see when the MusicFab Team react...[/QUOTE

My ticket went in this morning. So far, no response that I have seen from anyone to anyone. I hope that they are on top of this already. I would like to hear something though, the silence is deafening. (and disturbing) I believe that the Chinese new year doesn't start until sometime in the beginning of February this year, and is celebrated for a week. (8 days if I can remember). All we can do is wait. They might have started the new year early. Who knows?

Edit: Google says that the Chinese New Year starts on Feb. 10th (Saturday).

[StPeterOrding2015]

Yes supine,
that messges i get since 2024-01-26 04:03:34, the Time Stamp of my ticket for the MusicFab Team.
I hope that they (MusicFab Team) are not on the great china travel route to the chinaŽs new year vacation.
IŽll remeber that on 17. + 18 June 2023 a similar problem occurred and I asked the MusicFab Team if they had their internet engine turned off :-).
Let use see when the MusicFab Team react...

[supine]

Woops, I had one more screen shot on my desktop that didn't get uploaded. This is what I'm getting. The progress bar moves across the screen unstopping, and it says Analyzing until the download fails. StPeterOrding2015 , thank you for putting in a ticket. This reminds me to do the same. Hopefully, the squeaky wheel will get some grease.