Questions about MusicFab

[Sylvia]

Gotcha, Thank you very much.

#Sylvia, I cannot seem to access the ticket que in the Member Portal using any browser. I can log into the Member Portal, but when I click on the "Ticket" link, nothing happens. I have tried Microsoft Edge, Opera, Google, and DuckDuckGo browsers, and have tried turning off the tracking disablers on three of those four browsers. I cannot get in to see the status of my "Open Tickets" or reply.

MusicFab crashed again this morning. Instead of restarting and continuing, I copied the .log, and zipped it up (as #StPeterOrding2015 so thoughtfully suggested.). The Crash should be at the very end so the team doesn't have to search for it. If you could forward this .log to the Team, I would appreciate it.
Thanx
Smee

Thank you very much for the log, we will provide it to the developers to troubleshoot the issue, the other issues you mentioned we are keeping an eye on them and trying to find a solution.

[ord1117]

Thanks Supine,

Still have my EYES On YOU. !!!!!!!!

[supine]

#Sylvia, I was able to get into the Ticket que late this afternoon using Microsoft edge. I answered them, and managed to upload the .log. I hope the one that I attached to the last post can be of some use to you.
Thank you. I know that the team is still working on the "Protected Content" screen, and the multiple disc albums issue. I have no Idea why MusicFab continues to crash.

Edit: To those that follow this thread, I AM able to download Spotify tracks for offline listening. My biggest gripe right now, is the "Protected Content" screen that makes it impossible to select content. Usually after rebooting and restarting the program several times I can finally get past it, but sometimes this approach takes quite a while before I can get in. Once I get in, from time to time the selection screen will not come up after selecting an Artist and Album, but this is infrequent, and restarting the program usually solves this. The artwork not showing up, and multiple disc albums thrown into a single directory DO cause me an awful amount of work on the back end, but the tracks themselves play wonderfully, and the team assures me they are working on these issues. The crashes are intermittent, and usually I can just restart the program and continue without issue. I HAVE left the MusicFab program up for days without a crash.

Although I don't consider this fledgling program "ready for prime time", I have downloaded enough content for offline listening, to not feel disappointed in supporting this struggling platform. I am taking a chance that this program will blossom and don't regret it. Oh yes, I almost forgot. Pushing those FLAC files that are coded for it, through a 5.1 decoder, and not being tied to a phone or tablet sounds wonderful.

For those that don't mind working around some issues for the content, supporting this endeavor might be worth it. For those that want an "up and ready" program..... you might want to wait.

[supine]

Hi Supine,
the upload must be under 5 MB per file, 631,2 KB is very small :-).
Greetings

Gotcha, Thank you very much.

#Sylvia, I cannot seem to access the ticket que in the Member Portal using any browser. I can log into the Member Portal, but when I click on the "Ticket" link, nothing happens. I have tried Microsoft Edge, Opera, Google, and DuckDuckGo browsers, and have tried turning off the tracking disablers on three of those four browsers. I cannot get in to see the status of my "Open Tickets" or reply.

MusicFab crashed again this morning. Instead of restarting and continuing, I copied the .log, and zipped it up (as #StPeterOrding2015 so thoughtfully suggested.). The Crash should be at the very end so the team doesn't have to search for it. If you could forward this .log to the Team, I would appreciate it.
Thanx
Smee

[StPeterOrding2015]

Hi Supine,
the upload must be under 5 MB per file, 631,2 KB is very small :-).
Greetings

[supine]

Hi supine,
to attach large files, you must first shorten the large file.

Copy the large file to an separat folder.

Then use 7zip to create a zip-file.

Greetings

Thanks, I tried that before and it failed; but the file is smaller now. Let me try to attach it to this post.

Woo Hoo! Worked! Thanks for the reminder. Log attached.

[StPeterOrding2015]

Hi supine,
to attach large files, you must first shorten the large file.

Copy the large file to an separat folder.

Then use 7zip to create a zip-file.

Greetings

[supine]

Hmmmm... It looks like my last post didn't make it. I probably killed the browser before the post fully uploaded. Well... Here I go again.

When I got home last night, MusicFab had crashed again. After rebooting, and restarting the software several times, I finally managed to get rid of the "Protected Content" screen. After I did this, I restarted the download que.

This afternoon when I got back, I noticed that the two disc album that had completed was still all thrown into a single directory. When I tried to add more music after selecting the artist and album, the Track Selection screen stubbornly refused to come up. I closed the program and restarted it. For the next 40 or so minutes, I was closing the software, rebooting and restarting the software to find a way past the "Protected Content screen" so I could select more content. I populated a short list in the download que, and when it was finished, I went back in to add more content. I WAS able to do this. It seems the failure of the track selection screen to show up is intermittent. MusicFab has remained up for quite a while, and has not crashed again recently. I loaded enough content to use up the rest of my daily content quota. I will check again tomorrow to see if 1. MusicFab has crashed again and 2. If the track selection screen comes back up without having to restart the program.

I was asked by the Ticket Staff, to use the feedback option to get them the logs that are to large to upload through the ticket que. I see no way or option to attach files through that option. I will check back tomorrow after this list gets done and let you all know what I find.

[supine]

I just updated to 1.0.1.2. The "Protected Content" screen is still an issue. I also seem to have trouble resizing the MusicFab window to fit in only half of the screen. I've gotta run out this evening, and have appointments tomorrow. I'll try to play with the software tomorrow evening and get back.

[Sylvia]

#ord1117, I think I came across that anomaly.
I am trying to get "X Minus One - 50 Science Fiction Golden age Vintage Radio Episodes". There are fifty tracks listed, and when selection window pops up, it counts all fifty. ....Yet only seven show up in the selection que. When I load the list, only those seven go into the download que.

Also, when I just search X Minus one, the selection window pops up with 125 tracks numbered. All 125 are in Spotify, but when they are loaded into the selection window, some are missing. Specifically numbers 75 and 77 for starters. I'm wondering if the staff can look into this for me? -Thanks-

Edit: #Sylvia Would you recommend that I put a ticket in on this?

YES, please submit the ticket, it will be more beneficial for the developer to track down the issue.
Thank you for your feedback!

[ord1117]

Yes, See if Sylvia can help you. !!!

That sounds like a Lot of missing Tracks.

[supine]

#ord1117, I think I came across that anomaly.
I am trying to get "X Minus One - 50 Science Fiction Golden age Vintage Radio Episodes". There are fifty tracks listed, and when selection window pops up, it counts all fifty. ....Yet only seven show up in the selection que. When I load the list, only those seven go into the download que.

Also, when I just search X Minus one, the selection window pops up with 125 tracks numbered. All 125 are in Spotify, but when they are loaded into the selection window, some are missing. Specifically numbers 75 and 77 for starters. I'm wondering if the staff can look into this for me? -Thanks-

Edit: #Sylvia Would you recommend that I put a ticket in on this?

[ord1117]

Suppine,

Sometime I come across Blacked out Tracks---and MusicFab does NOT SEE the Blacked Out Tracks.

So Keep your Eyes on that Situation !!!

[supine]

Checked on a Multi Disc album this evening. I guess that fix didn't make it into this revision. Looking forward to the next.

The "Protected Content" screen took 1 reboot and six restarts to dismiss. I'm more than a little curious as to what's causing it. If I log in directly, I don't seem to get it. Curious...

[supine]

I Dont Know what My Spotify Converter would DO-----IF I MAXED Out My Q. Downloading.

I ONLY Download 1 Album-----or---- ONLY 1 Multi Album at a time.

My Converter can Download 40 Tracks or so,, in 2 Minutes.

So I make a FOLDER-------then Download it-----Then Transfer the Tracks to the Folder.

It is easier For ME to do it this Way, so I can LOOK and Keep track of Things.

Cool! Sounds easy that way, and there is no sorting tracks. Just rename the folder, and you're done. It is nice however, to load several albums into the que and walk away. When I come back, there they are, loaded with the tracks labeled, and each track tucked into its proper album.

Although I'm not trying to purposefully "break" this software, I AM trying to "push" it. I want to see what it can stand under extreme conditions without collapsing. This gives me and the developers an idea of what problems could possibly arise in the field, and lets the developers fix problems that arise during common use, set boundaries, or be proactive in fixing issues that may arise. That is the reason for loading a very long list. I wanted to know if the software could handle the discography of an artist that put out that many albums. I like that Artist and even own several of his CD's. but I can only enjoy that genre in small doses.

Well.... The weekend company is gone, and I get to rant again. Hehehe.
While loading a que of over 1,300 tracks, the selection window failed twice, forcing me to restart the software to get it back and continue loading. (While loading that many tracks; I didn't know which one was going to reach the end of their limit first; me, or the list. If anyone wants to try Gregory Isaacs be my guest! this artist was enough for me at less than half the number of albums Isaacs put out.) Once I started the que; after the first three crashes within an hour and a half that I have already reported, the software stayed up for the next two days. When I started the last of the list this morning however, the software crashed again within the first hour and no report was generated.

I have also noticed that the artwork in the tags, no longer show up in Windows. This may be an ID2 vs ID3 issue, as the artwork showed in both of the media players I use, despite being absent in Windows. I was able to reload all of the artwork into the tags, and it came up fine in Windows once reloaded.

Despite the lengthy list, this artist did not put out any multi disc albums so I am unable to report on that issue. I will try one of those tomorrow and report back.

Edit: BTW: The "Protected Content" screen is still an issue.
Have a great day!