Amazon Browser Version error

[sanba]

When downloading Amazon Music, Browser version error occures.

[SpeedGumby]

Same Amazon error as OP, I assume. Error is as follows:

Update Edge

We no longer support this version of Edge. Update your Windows version to continue listening or download the Amazon Music desktop application.

[musical]

Complete uninstall and reinstall of musicfab fixed it for me.

[RandyR]

I am getting the same browser error for Amazon Music.
I uninstalled MusicFab and then reinstalled it, but the error persists.

musical when you uninstalled MusicFab, did you opt to keep your settings or did you decide to remove those also before re-installing?

[RandyR]

I went ahead and performed a complete uninstall (including settings, etc.); however, the did not resolve EDGE browser issue
I installed the latest version (1.0.4.4) x64.

[musical]

I kept my settings. I had to use IOBit Uninstaller for it to work. A normal uninstall still had the problem. I also had to clear the internet cache. Any good uninstall program should work. Plus I had to use the offline install.
All of this is frustrating.
Best of luck.

[supine]

This is a recurring issue. I thought they had it solved. Sorry to hear that it has reared its ugly head again. Although the usual response from the "Fab" team, is to clear the cache in the internal browser, and if that doesn't work, Uninstall and reinstall; this sometimes doesn't work, and the issue needs to be addressed by the development team. If the problem persists after following the recommended actions, I recommend posting a ticket at dvdfab.cn. You will have to log in to submit a ticket. Your MusicFab credentials should get you in. This is a member portal for DVDFab, MusicFab, StreamFab, and most of the other "Fab" products. "The squeaky wheel gets the grease".
Note:
Both IOBit and Revo uninstallers are very thorough (the internal uninstall program not so much), but they all tend to miss the log and temp files. I usually have to go in and delete them manually. Leaving them in, can sometimes cause an issue. If you haven't moved them, they can be found in the \Documents\DVDFab\MusicFab folder. Hopefully you already know this.

"Good luck Mister Phelps".

[SpeedGumby]

Yes, the problem persists for me as well. Multiple uninstalls/reinstalls, keeping data, removing data, clearing cache, using 3rd party uninstall tools. Seems to work until I scan my first title. The music download will complete, but from that point forward the error returns.

[littlebluealien]

I raised a support ticket on Friday in regards to this outdated browser issue:

[SpeedGumby]

Problem persists in 1.0.4.5.

[FishStix]

I purchased the lifetime Amazon option 4 days ago, and have yet been able to use the program successfully.

I submitted a ticket and was told to wait for a fix. Then another one said to do a complete uninstall and reinstall v. 1045. I did this 3 times. Each time I had to log in to Amazon. Then tried to d/l a tune and was told to log in before I cound d/l anything. Again, I when to log in and was ALREADY logged in?! I hit the button to d/l a tune and it started to analyze. then the dreaded "Update Microsoft Edge Screen" reared it's ugly head and I was locked out. I'm at a loss just like the support staff is!

[jameshof]

I've been in a loop with customer service for 6+ weeks where they promise a fix, tell me to wait, occasionally tell me to re-install/etc. and still no resolution.

[drjameshouse]

I don't know if this will be helpful for anyone, but I have also encountered the issue, updated and still have the issue. However, I noticed I could analyze 1 album before I got the error, and I could still download. So if I copy a link for an album/song from another browser, and paste into MusicFab. Then press play/pause. Then press the analyze button I am not getting the issue. Only when navigating/browsing to albums/songs from within the app do I have the issue. Maybe try it? Or I could have just got lucky and it's working for me (for now).

[FishStix]

I purchased the lifetime Amazon option 4 days ago, and have yet been able to use the program successfully.

I submitted a ticket and was told to wait for a fix. Then another one said to do a complete uninstall and reinstall v. 1045. I did this 3 times. Each time I had to log in to Amazon. Then tried to d/l a tune and was told to log in before I cound d/l anything. Again, I when to log in and was ALREADY logged in?! I hit the button to d/l a tune and it started to analyze. then the dreaded "Update Microsoft Edge Screen" reared it's ugly head and I was locked out. I'm at a loss just like the support staff is!

UPDATE: I've had this same issue for awhile too. Submitted 2 tickets with canned responses. Uninstall/Reinstall. Submit song giving problems and log file. Then, out of the blue...It's now working fine. However, I did do a TOTAL Uninstall using Revo Unistaller (Upgraded version to PRO) Reinstalled MusicFab 1045 and it now works. No More Update Edge Screen! Go figure!

[Lonster]

I don't know if this will be helpful for anyone, but I have also encountered the issue, updated and still have the issue. However, I noticed I could analyze 1 album before I got the error, and I could still download. So if I copy a link for an album/song from another browser, and paste into MusicFab. Then press play/pause. Then press the analyze button I am not getting the issue. Only when navigating/browsing to albums/songs from within the app do I have the issue. Maybe try it? Or I could have just got lucky and it's working for me (for now).

I'm not sure which part worked, as my first attempt did not. However, I cut and pasted from the amazon website (using Chrome) and pasted into the address bar in MusicFab. This opened a new window that did not function. I then signed out of Amazon in the original MF window and signed back in. MF has worked since then.

I have no idea what happened or why.