amazon failing

[littlebluealien]

Mohikan I guess you didn't want to persevere. Even though it is working now. If you are within your trial period and have stated categorically you wish a refund, the answer must be "refund submitted" or similar. I can only speak of my own experience when requesting similar refunds for other Fab products. I cannot fault them for honouring this.

If you still find you are having resistance with getting a refund (although I don't believe you will), and if that is what you really want, reach out to either Wilson.Wang or Mona. Both are exemplary individuals, who genuinely give a level of support and interaction that is superb.

[simchris]

I cancelled my refund request as Amazon is now working.

[Mohikan]

My request for refund was refused. Youtube Music is now working.
But amazon still this error message:
Update Chrome
We have updated the service and this browser version is no longer supported. Please update your browser or download Amazon Music for PC.

[simchris]

My request for refund was refused. Youtube Music is now working.
But amazon still this error message:
Update Chrome
We have updated the service and this browser version is no longer supported. Please update your browser or download Amazon Music for PC.

Might or might not help; but download the Amazon Music desktop app; install, and let it auto load on windows start, login. Reboot system. Then try MusicFab again for Amazon music.

[littlebluealien]

My request for refund was refused. Youtube Music is now working.
But amazon still this error message:
Update Chrome
We have updated the service and this browser version is no longer supported. Please update your browser or download Amazon Music for PC.

If you are within your 14-day money-back guarantee -they CANNOT refuse you a refund!

Whatever module is now working.

If you are genuinely within this time period you need to push them hard to honour their money-back guarantee.

Reach out to either Wilson.Wang or Mona.

[Mohikan]

I now ask again for refund:
Hello
after I have now pointed out the malfunction several times and the quality problem has not been resolved, I request a full refund according to their return policy. The registration took place on 19.6.2025 and is within the 14-day refund policy.
See also tickets WC17510..., WC1750..., WC175...

[Sebastian001]

Have you tried uninstalling the software cleanly and without leaving any residue, and then reinstalling it?

[littlebluealien]

Have you tried uninstalling the software cleanly and without leaving any residue, and then reinstalling it?

Alas my friend, I already made that suggestion #13 (previous page). Which seems to have been either overlooked or ignored!

"If you are still experiencing major issues I would advise doing a 'clean' uninstall using uninstall software like Revo Uninstaller Pro and then following up with CCleaner Professional after the removal of MusicFab, to make sure (all) remnants of the previous installation has been removed off your system. Rebooting your pc and then reinstalling using the 'offline' installer of MusicFab."

[simchris]

Also, again, on Windows 11; the quick fix for my copy getting stuck on analyzing seems to be launching the Amazon Music desktop app, being logged in, and leaving it running in system tray. This was only way I could get my downloads to restart today. There is also a component that can launch at startup, but I disabled that yesterday just to see if any impact today. If you can imagine "tunneling" the desktop app "seems" to bless the IP connection, then starting MusicFab will get things going again. This worked, whether anecdotal or coincidental, but this also got me restarted 2 days ago (I am downloading HD versions of all the CDs I already own, but in 24/96 where available, so it's a *lot" pending in my queue.

Just a thought to those who run into the stall out issue. Worth a try