DVDFab crash...

[rggauld]

I seem to be having a problem with the latest version of DVDFab v8.0.6.1

This is actually the first time I have ever had trouble running the program...
I now get a "APPCRASH" error when I try to run the program...
Details as follows:

Problem signature:
Problem Event Name: APPCRASH
Application Name: DVDFab.exe
Application Version: 8.0.6.1
Application Timestamp: 4d0c3491
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: a2880000
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


My system specs:

Windows 7 Professional x64

MBoard: ASUS Ramapge II GENE (x58 chipset)
CPU: Intel Core i7 920 @ 2.66 GHz
Memory: Kingston DDR3 1333 MHz - 6 GB
HD0: Intel X25-M SSD 80 GB
HD1: Western Digital WD6401AALS-00L3B2 640GB
HD2: Seagate ST3500320NS 500GB
HD3: Seagate ST31000340NS 1TB

ODD0: ASUS DRW-1814BLT
ODD1: LG BH08LS20 (Blu-ray)
ODD2: BENQ DW1655

ATI Radeon HD 4890 XOC
ATI Catalyst 10.12 Suite for Windows 7 (64 bit)

DVDFab reports:

Graphics Chipset :
ATI Radeon HD 4800 Series

Supported Video Codecs :
DXVA_MODE_H264
DXVA_MODE_VC1

CoreAVC : is detected.

I am unable to post the "dvdfab_internal.log", as there is nothing in it to post...

[Blazkowicz]

If you have a drive at drive letter a: or b: please change it.

[rggauld]

DVDFab crash...

> If you have a drive at drive letter a: or b: please change it.

ummm... excuse me? I am not sure to what you are referring...
I have no drives at drive letter a: or b: (other than my floppy drive)...

[Blazkowicz]

Please try to disable floppy drive in device manager and then try again.

[rggauld]

DVDFab crash...

> Please try to disable floppy drive in device manager and then try again.

Ok, I am not sure what the floppy has to do with running DVDFab....

I have taken your advice, however and disabled the floppy drive,
and the result is no difference... DVDFab still crashes with exactly
the same error....

[fengtao]

Does DVDFab crash at startup or when you do something?

[rggauld]

DVDFab crash...

Sorry, I guess I should have mentioned it earlier...
DVDFab crashes at startup...

[fengtao]

Please try following steps:

1. Reboot to see the result;

2. Do you have anti-virus or other system programs running? Disable or exit them to see the result;

3. Did you install some programs recently? Uninstall them to see the result.

Thanks.

[rggauld]

DVDFab crash...

I have tried rebooting, also tried uninstalling and reinstalling the software...

I made sure to do a complete uninstall (including deleting the directory, etc),
then installed v8.0.6.1 (run as administrator).

I run BitDefender Internet Security 2011 (in Game Mode - similar to disable).

As for any recent changes to my system, no...
Other than installing DVDFab v8.0.6.1

I had DVDFab v8.0.6.0 installed previously, and it ran with no errors...

[AGJ]

Defender is your problem even if it disabled it will cause this problem. If you remove Defender from computer then DVDFab will start again. Take a look at this thread http://forum.dvdfab.com/showthread.php?t=10315 as it was reported as problem in post #13

[fengtao]

Yes, the latest update of BitDefender causes DVDFab crash at startup, please report to the vendor of BitDefender. For now, you need uninstall BitDefender to make DVDFab work.

[rggauld]

DVDFab crash...

I appreciate all the help you have given me... I am hesitant, however to
switch AntiVirus software after using BitDefender for so long now (and having paid for it!), especially considering I have had no trouble with it up until now... I will contact BitDefender and hopefully they can fix the problem...

Thank you again for all your help, guys!

[rggauld]

DVDFab crash...

Just wanted to give you guys an update...

I am aware of the difficulties with the new version of DVDFab (v8.0.6.1),
and how it interacts with BitDefender Internet Security 2011.

I decided to try it again, and sure enough, DVDFab crashes on startup...
However, when I enable "Game Mode" on BitDefender, DVDFab starts up
with no problems! I will still be contacting BitDefender in regards to the
crash problem, and hopefully they can get that problem corrected...

Just wanted to say thanks again! (I know I've said it a lot already!)

DVDFab is still the best software I have ever used to back up my movie
collection (bar none!), and the technical support is first rate!

Keep up the good work!