BBC Life (non-Oprah version) won't open

[banister]

I get "To open this Blu-ray disc, please update DVDFab software" for my BBC Life discs. It is North American region, but the UK broadcast version (i.e. not Oprah's). I'm using 8.0.6.5


My log after trying each of the 4 discs:

19m 32.35s: detected blu-ray
19m 32.35s: drive D
19m 32.35s: blu-ray type 1
19m 32.35s: volume label LIFE_D1
19m 33.04s: root 8CC94A6226D50CE4_VOLUME_SET_ID:LIFE_D1:LIFE_D1:LIF E_D1
19m 33.70s: aacs 1 bd+ 0
19m 33.96s: got discinfo
19m 34.04s: got bdmv
19m 34.04s: got agid 0
19m 35.06s: sent host cert chal
19m 35.06s: got drive cert chal
19m 36.70s: got drive key
19m 36.70s: got host key signature
19m 36.70s: verified drive signature
19m 36.70s: verified host signature
19m 38.48s: sent host signature and key point
19m 38.48s: got bus key
19m 38.50s: got volume id
19m 38.50s: got volume id mac
19m 38.50s: volume id is correct
19m 38.50s: got vid
19m 38.57s: blu-ray F9B6496EE89D763D753BF5EF83FE83091AE7553F
19m 39.26s: newer disc 20100318 expire 19691231
21m 05.09s: detected blu-ray
21m 05.09s: drive D
21m 05.09s: blu-ray type 1
21m 05.09s: volume label LIFE_D2
21m 05.67s: root 8CC9FC3D002E6CC6_VOLUME_SET_ID:LIFE_D2:LIFE_D2:LIF E_D2
21m 06.28s: aacs 1 bd+ 0
21m 06.50s: got discinfo
21m 06.57s: got bdmv
21m 06.57s: got agid 0
21m 07.59s: sent host cert chal
21m 07.59s: got drive cert chal
21m 09.21s: got drive key
21m 09.21s: got host key signature
21m 09.21s: verified drive signature
21m 09.21s: verified host signature
21m 11.04s: sent host signature and key point
21m 11.06s: got bus key
21m 11.06s: got volume id
21m 11.06s: got volume id mac
21m 11.06s: volume id is correct
21m 11.06s: got vid
21m 11.14s: blu-ray 8F67A123DBC0CCA39A15349ABDA36F21D3EA90EA
21m 12.23s: newer disc 20100401 expire 19691231
21m 53.79s: detected blu-ray
21m 53.79s: drive D
21m 53.79s: blu-ray type 1
21m 53.79s: volume label LIFE_D3
21m 54.48s: root 8CC957713623F503_VOLUME_SET_ID:LIFE_D3:LIFE_D3:LIF E_D3
21m 55.07s: aacs 1 bd+ 0
21m 55.29s: got discinfo
21m 55.37s: got bdmv
21m 55.37s: got agid 0
21m 56.39s: sent host cert chal
21m 56.39s: got drive cert chal
21m 57.95s: got drive key
21m 57.96s: got host key signature
21m 57.96s: verified drive signature
21m 57.96s: verified host signature
21m 59.76s: sent host signature and key point
21m 59.76s: got bus key
21m 59.76s: got volume id
21m 59.78s: got volume id mac
21m 59.78s: volume id is correct
21m 59.78s: got vid
21m 59.84s: blu-ray AEF0219557180202F32FCE40FFF4932300E248DB
22m 00.32s: newer disc 20100319 expire 19691231
22m 34.40s: detected blu-ray
22m 34.42s: drive D
22m 34.42s: blu-ray type 1
22m 34.42s: volume label LIFE_D4
22m 35.06s: root 8CC934745A2CF7A8_VOLUME_SET_ID:LIFE_D4:LIFE_D4:LIF E_D4
22m 35.57s: aacs 1 bd+ 0
22m 35.79s: got discinfo
22m 35.87s: got bdmv
22m 35.87s: got agid 0
22m 36.89s: sent host cert chal
22m 36.90s: got drive cert chal
22m 38.50s: got drive key
22m 38.50s: got host key signature
22m 38.51s: verified drive signature
22m 38.51s: verified host signature
22m 40.32s: sent host signature and key point
22m 40.34s: got bus key
22m 40.34s: got volume id
22m 40.34s: got volume id mac
22m 40.34s: volume id is correct
22m 40.34s: got vid
22m 40.42s: blu-ray B62BBDA7245AFD04566441A3075B546F0831B48E
22m 40.89s: newer disc 20100316 expire 19691231

[Potti]

Hi banister:
Would you please attache the full dvdfab_internal.log?
I guess your DVDfab have expired.

Thanks,
Potti

[banister]

Hi Potti,

Thanks for you reply. As you can see from my log file, I'm able to open other blu-rays just fine. I purchased my DVDFab license only a few days ago, with the Lifetime subscription.

[banister]

Upgraded to v8.0.6.7, still not opening

Still doesn't work in v8.0.6.7. First disc in the log is the failure to open blu-ray disc 1 of BBC Life. 2nd disc is a blu-ray opened successfully.

[SuperFist]

I get "To open this Blu-ray disc, please update DVDFab software" for my BBC Life discs. It is North American region, but the UK broadcast version (i.e. not Oprah's). I'm using 8.0.6.5

Are you positive it's the North American version of the BBC Broadcast? Because I know the real UK version is encoded in 1080/50i and that may even cause issues when copying it. I have the NA version of this BBC series and it copies without out issue when I select Full Disc to my HDD. I'm using DVDFab version 8.0.5.6.

[banister]

Hi SuperFist,

Is there an easy way to read the region code off the disc? In the fine print on the back it says "Distributed by BBC Worldwide Americas, Inc" and "Distributed in the USA and Canada by Warner Home Video, Inc". It was purchased on the US Amazon.com site.

I have a lifetime subscription. I'm wondering if that might be related to the odd date of "19691231" in my log file where i get the "expire" message. 12/31/1969 is typical for when a date is stored in a program as a zero.

[SuperFist]

Hi SuperFist,

Is there an easy way to read the region code off the disc? In the fine print on the back it says "Distributed by BBC Worldwide Americas, Inc" and "Distributed in the USA and Canada by Warner Home Video, Inc". It was purchased on the US Amazon.com site.

Hmmm... that's weird because mine says the same thing. Have you tried installing an old version like mine? 8.0.5.6.

[banister]

Thanks for checking your box. I tried 8.0.5.6 as you suggested, pulled it from oldapps.com but no luck. I get the exact same problem. What duration license do you have?

[fengtao]

Hi banister,

Could you please check and post your license info for "Blu-ray Copy" in "About" window of DVDFab?

Please hide your personal info and order number.

Best Regards,
Fengtao

[banister]

Hi Fengtao,

Attached is a screenshot of my About page. Thanks for your help.

[joerobert06]

Was this ever resolved?

I am seeing this issue with several BBC documentaries; i wonder if it has something to do with the protection.

I'm running Windows 8 / 64-bit / 9.0.4.2

thanks

[banister]

I never was able to get it to work, and eventually gave up. Other discs worked fine.