Can't open "The Tourist"

[Patrick Ng]

I have tried several time but still could not open the disc "The Tourist", could you please advise how I can back up this blu-ray disc?

[DiabloZoe]

I have tried several time but still could not open the disc "The Tourist", could you please advise how I can back up this blu-ray disc?

What do you mean you cant open it? Need more information, what error are you receiving what version of this disc is it? Can you post your logs under c documents DVDFab please post the internal log for this movie.

[Patrick Ng]

The drive read the the disc for long time but still could not define the disc and keeps reading, below is the log:

199m 06.79s: detected blu-ray
199m 06.82s: drive G
199m 06.82s: blu-ray type 1
199m 06.82s: volume label TOURIST
199m 36.76s: got bdmv
214m 51.12s: detected blu-ray
214m 51.12s: drive H
214m 51.12s: blu-ray type 0
214m 51.12s: volume label TOURIST
215m 30.57s: got bdmv

[DiabloZoe]

The drive read the the disc for long time but still could not define the disc and keeps reading, below is the log:

199m 06.79s: detected blu-ray
199m 06.82s: drive G
199m 06.82s: blu-ray type 1
199m 06.82s: volume label TOURIST
199m 36.76s: got bdmv
214m 51.12s: detected blu-ray
214m 51.12s: drive H
214m 51.12s: blu-ray type 0
214m 51.12s: volume label TOURIST
215m 30.57s: got bdmv

This is not the beginning of the log. Do you have anything running in the background? Can you start other movies? Please post the start of the log.

Here is my log for The Tourist:

DVDFab 8.0.8.3 (2011/03/23 13:31:44)

0m 00.79s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2mobile 1 filemover 1
0m 30.98s: detected blu-ray
0m 30.98s: drive M
0m 30.98s: blu-ray type 1
0m 30.98s: volume label TOURIST
0m 31.70s: root 8CD8AEB05225F1B0_VOLUME_SET_ID:TOURIST:TOURIST:TOU RIST
0m 32.51s: aacs 1 bd+ 0
0m 34.18s: got discinfo
0m 34.35s: got bdmv
0m 34.36s: got agid 0
0m 34.38s: sent host cert chal
0m 34.38s: got drive cert chal
0m 34.38s: BEC 0
0m 34.38s: DRIVE_VENDOR 0x0116
0m 34.41s: got drive key
0m 34.71s: got host key signature
0m 34.71s: verified drive signature
0m 34.72s: verified host signature
0m 34.75s: sent host signature and key point
0m 34.75s: got bus key
0m 34.75s: got volume id
0m 34.75s: got volume id mac
0m 34.75s: volume id is correct
0m 34.75s: got vid
0m 34.82s: blu-ray 2294D4DC7DC172AC15481A979BA718C88976A5B7
0m 36.64s: D DF2A010B
0m 36.64s: detected cinavia
0m 36.64s: got vuk
0m 36.94s: got unit key 4
0m 52.74s: got extended bdinfo
0m 52.76s: opened blu-ray
6m 26.91s: Blu-ray Copy: Main Movie
6m 26.91s: Source: M:\BDMV\
6m 26.91s: Playlist: 1
6m 26.91s: Chapters: 1 -> 16
6m 26.91s: TotalSize: 25046 MB
6m 26.91s: SourceSize: 25046 MB
6m 26.91s: RemoveHDAudio: 0
6m 26.91s: ProtectedDisc: 0
6m 26.91s: OutputTarget: BD50
6m 26.93s: compress begin: Blu-ray groups clips(00011.m2ts), playtime(6208202 ms), size(25046 MB)
6m 26.94s: processing source(00011.m2ts)

[Rdmonth102k9]

The Tourist

Don't have a blue ray player, but no problem with the latest beta verson at all. I hope this help you a little bit.

[0brian]

Open your movie by playing it in another program such as powerdvd or something like that. First get the movie playing on powerdvd and then once it starts to play you have to open dvdfab up to open the movie. Had this problem before too. Once the movie is open on fab you can close the other program out. Usually you only have to play the movie for only a minute or so then fab will open it up.