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    #1

    9020 Won't start

    I can't get v9020 to start, it crashes every time, all previous versions run just fine.

    Using Win 7 64 bit.
    Tags: None
    #2
    I have the same OS and it works fine for me. Uninstall, scrub the registry and reinstall from a freshly downloaded installer. I assure you the program works on W7 X64.
    How to post the internal log


    Things should be made as simple as possible, but no simpler.
    Albert Einstein

    Comment

      #3
      Originally posted by solrac42 View Post
      I can't get v9020 to start, it crashes every time, all previous versions run just fine.

      Using Win 7 64 bit.
      Please post your log, the default location is:
      For Win7 C:\Users\User Name\My Documents\DVDFab\Log
      or Vista C:\Users\User Name\Documents\DVDFab\Log
      or for XP C:\Documents and Settings\User Name\My Documents\DVDFab\Log
      Please use attachment button and attach your most recent, Internal log and post right here.

      Comment

        #4
        Hi geilee,

        Here is the log you requested.



        DVDFab 9.0.2.0 (2013/01/08 00:37:49)

        0m 00.40s: Start preload dll...
        0m 00.49s: Load dll successful.
        0m 00.49s: Start load fabplay dll...
        0m 00.56s: Load fabplay dll successful.
        0m 00.57s: Windows os type is: 13.
        0m 00.57s: Transfer settings successful.
        0m 01.15s: GPUAccelerate: 28729
        0m 01.15s: CUDA cap: 0
        0m 01.15s: Support coreavc decode: 1
        0m 01.15s: Graphics info: NVIDIA GeForce 8600 GT : 4.0 : 1.1
        0m 01.24s: Qt Translator file load success
        0m 01.76s: Start get sys number.
        0m 01.77s: Serial number is: 00-1f-d0-26-2a-c8:00-1f-d0-26-2a-b8
        0m 01.77s: Reg URL link is: https://www.dvdfabstore.com/auth/v2/
        0m 01.77s: Version is: 9020
        0m 01.77s: Product is: 2
        0m 01.77s: Connect type is: 1
        0m 02.83s: Times of connecting error is: 0
        0m 02.83s: Parse string is: 20:0
        0m 02.83s: Parse string is: 21:1
        0m 02.83s: Parse string is: OV:9020
        0m 02.83s: Parse string is: BV:9018
        0m 03.30s: End check info.
        0m 03.55s: Load config successful.
        0m 04.21s: Profile Manager :: Begin Load Profile
        0m 04.21s: Init profile data driver sucessful.
        0m 04.29s: Init GPU settings sucessful.
        0m 04.29s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 0 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 filemover 1
        0m 04.30s: dvd2dvd:dvd2mobile:blu-ray2blu-ray:blu-ray2mobile:blu-ray23d:blu-ray2dvd:file2mobile:file2dvd:file2bluray:


        DVDFab 9.0.2.0 (2013/01/08 00:38:48)

        0m 00.00s: Start preload dll...
        0m 00.06s: Load dll successful.
        0m 00.06s: Start load fabplay dll...
        0m 00.14s: Load fabplay dll successful.
        0m 00.14s: Windows os type is: 13.
        0m 00.14s: Transfer settings successful.
        0m 00.26s: GPUAccelerate: 28729
        0m 00.26s: CUDA cap: 0
        0m 00.26s: Support coreavc decode: 1
        0m 00.26s: Graphics info: NVIDIA GeForce 8600 GT : 4.0 : 1.1
        0m 00.26s: Qt Translator file load success
        0m 00.32s: Start get sys number.
        0m 00.32s: Serial number is: 00-1f-d0-26-2a-c8:00-1f-d0-26-2a-b8
        0m 00.32s: Reg URL link is: https://www.dvdfabstore.com/auth/v2/
        0m 00.32s: Version is: 9020
        0m 00.32s: Product is: 2
        0m 00.32s: Connect type is: 1
        0m 01.26s: Times of connecting error is: 0
        0m 01.26s: Parse string is: 20:0
        0m 01.26s: Parse string is: 21:1
        0m 01.26s: Parse string is: OV:9020
        0m 01.26s: Parse string is: BV:9018
        0m 01.35s: End check info.
        0m 01.35s: Load config successful.
        0m 01.56s: Profile Manager :: Begin Load Profile
        0m 01.56s: Init profile data driver sucessful.
        0m 01.56s: Init GPU settings sucessful.
        0m 01.56s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 0 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 filemover 1
        0m 01.56s: dvd2dvd:dvd2mobile:blu-ray2blu-ray:blu-ray2mobile:blu-ray23d:blu-ray2dvd:file2mobile:file2dvd:file2bluray:
        0m 09.04s: terminate process


        DVDFab 9.0.2.0 (2013/01/08 00:39:56)

        0m 00.00s: Start preload dll...
        0m 00.06s: Load dll successful.
        0m 00.06s: Start load fabplay dll...
        0m 00.14s: Load fabplay dll successful.
        0m 00.14s: Windows os type is: 13.
        0m 00.14s: Transfer settings successful.
        0m 00.26s: GPUAccelerate: 28729
        0m 00.26s: CUDA cap: 0
        0m 00.26s: Support coreavc decode: 1
        0m 00.26s: Graphics info: NVIDIA GeForce 8600 GT : 4.0 : 1.1
        0m 00.26s: Qt Translator file load success
        0m 00.29s: Start get sys number.
        0m 00.31s: Serial number is: 00-1f-d0-26-2a-c8:00-1f-d0-26-2a-b8
        0m 00.31s: Reg URL link is: https://www.dvdfabstore.com/auth/v2/
        0m 00.31s: Version is: 9020
        0m 00.31s: Product is: 2
        0m 00.31s: Connect type is: 1
        0m 01.29s: Times of connecting error is: 0
        0m 01.29s: Parse string is: 20:0
        0m 01.29s: Parse string is: 21:1
        0m 01.29s: Parse string is: OV:9020
        0m 01.29s: Parse string is: BV:9018
        0m 01.32s: End check info.
        0m 01.32s: Load config successful.
        0m 01.52s: Profile Manager :: Begin Load Profile
        0m 01.52s: Init profile data driver sucessful.
        0m 01.52s: Init GPU settings sucessful.
        0m 01.52s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 0 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 filemover 1
        0m 01.54s: dvd2dvd:dvd2mobile:blu-ray2blu-ray:blu-ray2mobile:blu-ray23d:blu-ray2dvd:file2mobile:file2dvd:file2bluray:
        0m 07.50s: terminate process

        Comment

          #5
          Please check if there is custom profiles at path:

          Users\<name>\AppData\Roaming\DVDFab\profiles5\

          If there is, please move them to a backup folder, then restart DVDFab 9 to see the result.

          If DVDFab 9 runs ok, please post the custom profiles, so that we can check it, thanks.
          DVDFab is the all-in-one software package for copying Blu-ray/DVD and converting video file.
          http://www.dvdfab.cn

          Comment

            #6
            No DVDFab folder exists inside the Roaming folder.

            Comment

              #7
              Hi solrac42
              Are you using the free or paid version of Fab?
              Does Fab start but you can not use BD Copy?
              If so open Fab click the ? top right, then click license info and check to see if your expired or that your registration did not stick if your using the paid version.
              Hope this helps
              CBR929
              Even if it's a little thing, do something for those who have need of help, something for which you get no pay but the privilege of doing it.


              Setting Up ImgBurn and DVDFab to work together

              Tips for Posting DVDFab Logs in the Forum

              Comment

                #8
                I'm having the same problem. Worked once, won't open again. Payed lifetime subscription. Version 8 works fine. No DVDFab folder in the Roaming Folder. It did this earlier so I uninstalled, ran CCleaner reg. cleaner(nothing came up at all), rebooted my computer, & then redownloaded & ran the program once & it won't open a second time again. Here's the log from the latest attempt.

                DVDFab 9.0.2.0 (2013/01/09 18:47:51)

                0m 00.00s: Start preload dll...
                0m 00.05s: Load dll successful.
                0m 00.05s: Start load fabplay dll...
                0m 00.11s: Load fabplay dll successful.
                0m 00.11s: Windows os type is: 13.
                0m 00.11s: Transfer settings successful.
                0m 00.42s: GPUAccelerate: 451
                0m 00.42s: CUDA cap: 0
                0m 00.42s: Support coreavc decode: 0
                0m 00.43s: Graphics info: ATI Radeon HD 5800 Series : :
                0m 00.43s: Qt Translator file load success
                0m 00.46s: Start get sys number.
                0m 00.46s: Serial number is: 90-fb-a6-2b-3d-95
                0m 00.46s: Reg URL link is: https://www.dvdfabstore.com/auth/v2/
                0m 00.46s: Version is: 9020
                0m 00.46s: Product is: 2
                0m 00.46s: Connect type is: 0
                0m 01.47s: Times of connecting error is: 0
                0m 01.47s: Parse string is: 20:8260762964
                0m 01.48s: Parse string is: 21:8260762964
                0m 01.48s: Parse string is: OV:9020
                0m 01.48s: Parse string is: BV:9018
                0m 01.48s: Parse string is: S:cacf73c331b22cc060ab570f56e1d143
                0m 01.97s: End check info.
                0m 01.97s: Load config successful.
                0m 02.21s: Profile Manager :: Begin Load Profile
                0m 02.21s: Init profile data driver sucessful.
                0m 02.21s: Init GPU settings sucessful.
                0m 02.21s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 filemover 1
                0m 02.21s: dvd2dvd:dvd2mobile:blu-ray2blu-ray:blu-ray2mobile:blu-ray23d:blu-ray2dvd:file2mobile:file2dvd:file2bluray:
                0m 09.67s: Profile Manager :: End Load Profile

                Comment

                  #9
                  Originally posted by CBR929 View Post
                  Hi solrac42
                  Are you using the free or paid version of Fab?
                  Does Fab start but you can not use BD Copy?
                  If so open Fab click the ? top right, then click license info and check to see if your expired or that your registration did not stick if your using the paid version.
                  Hope this helps
                  CBR929

                  Hi CBR929,

                  I am using the free version.
                  All previous versions I have used are the free ones.

                  DVDFab will not start at all, windows brings up an alert box stating the program has stopped responding, and DVDFab shows a bug report box.

                  Comment

                    #10
                    Originally posted by geilee View Post
                    Please post your log, the default location is:
                    For Win7 C:\Users\User Name\My Documents\DVDFab\Log
                    or Vista C:\Users\User Name\Documents\DVDFab\Log
                    or for XP C:\Documents and Settings\User Name\My Documents\DVDFab\Log
                    Please use attachment button and attach your most recent, Internal log and post right here.
                    Hi geilee,

                    Here is a link to the Report Crash folder contents when DVDFab v9020qt crashed.

                    Dropbox - 404
                    https://dl.dropbox.com/sh/pmekakr9ron92y1/rydt_HzB1k/ReportCrash.zip

                    Comment

                      #11
                      I have this problem as well. How did was it fixed?

                      Comment

                        #12
                        Same problem here also. Any fixes yet?

                        Comment

                          #13
                          I have the sem problem. I bought a license.

                          Comment

                            #14
                            Any of you folks overclocking? I have real bad luck with DVDFab starting if I overclock the GPU.
                            How to post the internal log


                            Things should be made as simple as possible, but no simpler.
                            Albert Einstein

                            Comment

                              #15
                              Originally posted by 90312 View Post
                              Any of you folks overclocking? I have real bad luck with DVDFab starting if I overclock the GPU.
                              I'm to damn old to be overclocking!!

                              Comment

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