Homeland Season 2 - Internal Error

[Norm@Home]

Trying to backup Homeland Season 2, discs 2 and 3 and Fab 9.0.6.3 and 9.0.6.5 beta are both throwing an "Internal error occurred" while opening the Blu-ray Source.

I've disabled Lightning Encoding and set all A/V Codecs to software, whatever is happening it's not being recorded in any of the DVDFab logs.

Any idea's?

- Norm

[90312]

That might be an operating system error Norm. Have you tried uninstalling and running Ccleaner on the registry prior to reinstall? Sounds like it might be a registry snafu?

[Norm@Home]

Homeland Season 2 - Internal Error

I was able to backup a DVD with no problem and Homeland Season 2 disc 1, it was only discs 2 and 3 that had this problem. I should mention that I have three computers with Fab on them, two are Windows 7 and one is Windows 8 and all three had this same internal error while trying to open the Blu-Ray source so I doubt that all three have an operating system problem. Also I have backed up other Blu-ray discs in the last couple days and these are the only ones I've had problems with.

- Norm

[90312]

I doubt it too in light of this information. Sort of points to the discs if it is the same on several computers.

[norsk59]

Homeland season

I am having the same problem
0m 30.38s: got disc type 20
0m 30.38s: type Blu-ray BDMV
0m 30.38s: volume label HOMELAND_S2_D2
0m 30.52s: opening drive E
0m 30.54s: opened i/o
0m 30.55s: opening drive P
0m 30.56s: opened i/o
0m 30.65s: internal path D:/BDMV/
0m 31.69s: aacs 1 bd+ 1
0m 31.86s: got bdmv
0m 31.90s: movie name: homeland season 2 disc 2||homeland_s2_d2
0m 31.90s: got agid 0
0m 31.95s: sent host cert chal
0m 31.95s: got drive cert chal
0m 31.95s: BEC 1
0m 31.95s: DRIVE_VENDOR 0x0074
0m 32.00s: got drive key
0m 32.00s: got host key signature
0m 32.00s: verified drive signature
0m 32.00s: verified host signature
0m 32.06s: sent host signature and key point
0m 32.06s: got bus key
0m 32.19s: got volume id
0m 32.19s: got volume id mac
0m 32.19s: volume id is correct
0m 32.19s: got vid
0m 32.39s: blu-ray 4FA2E4797649646ED60BAEF8C9A0C5E44C9A9899
0m 32.95s: cert BEE=0x00 same
0m 34.38s: D B89D7E28
1m 30.47s: failed to open 307
2m 47.85s: Start get sys number.
2m 47.86s: Serial number is: 9c-b7-0d-63-7e-57:e8-40-f2-0e-33-fa:9c-b7-0d-63-7e-56
2m 47.86s: Reg URL link is: https://www.dvdfabstore.com/auth/v2/
2m 47.86s: Version is: 9062
2m 47.86s: Product is: 2
2m 47.86s: Connect type is: 1
2m 48.30s: Times of connecting error is: 0
2m 48.31s: Parse string is: 1:0
2m 48.31s: Parse string is: 50:0
2m 48.31s: Parse string is: 61:0
2m 48.31s: Parse string is: OV:9060
2m 48.31s: Parse string is: BV:9065

[norsk59]

homeland season 2

I installed v9.0.6.5 beta and also am having the same problem


0m 00.09s: Start preload dll...
0m 00.14s: Load dll successful.
0m 00.14s: Start load fabplay dll...
0m 00.18s: Load fabplay dll successful.
0m 00.20s: Windows os type is: 13.
0m 00.20s: Transfer settings successful.
0m 00.21s: fab_check_gpu is running ...
0m 00.31s: fab_check_gpu run successful
0m 00.31s: GPUAccelerate: 5
0m 00.31s: CUDA cap: 0
0m 00.31s: Support coreavc decode: 0
0m 00.31s: Graphics info: Intel(R) HD Graphics Family : :
0m 00.32s: Load config successful.
0m 00.37s: Option check status: Failed
0m 00.37s: option dvd2dvd 0 dvd2mobile 0 bluray2bluray 0 bd2mobile 0 bd23d 0 bd2dvd 0 file2dvd 0 file2bluray 0 file2mobile 0
0m 00.37s: Start get sys number.
0m 00.37s: Serial number is: 9c-b7-0d-63-7e-57:e8-40-f2-0e-33-fa:9c-b7-0d-63-7e-56
0m 00.37s: Reg URL link is: https://www.dvdfabstore.com/auth/v2/
0m 00.37s: Version is: 9065
0m 00.37s: Product is: 2
0m 00.37s: Connect type is: 0
0m 01.31s: Profile Manager :: End Load Profile
0m 01.56s: Times of connecting error is: 0
0m 01.56s: Parse string is: 2:8260762964
0m 01.56s: Parse string is: 11:8260762964
0m 01.56s: Parse string is: 20:8260762964
0m 01.56s: Parse string is: 21:8260762964
0m 01.56s: Parse string is: 22:8260762964
0m 01.56s: Parse string is: 60:8260762964
0m 01.56s: Parse string is: 1:0
0m 01.56s: Parse string is: 50:0
0m 01.56s: Parse string is: 61:0
0m 01.56s: Parse string is: OV:9060
0m 01.56s: Parse string is: BV:9065
0m 01.56s: Parse string is: S:af5a73dfce1c966b0f377f28dcea0a25
0m 01.93s: Option check status: NewWork
0m 01.93s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 0 file2bluray 1 file2mobile 0
0m 01.93s: End check info.
0m 01.93s: Init GPU settings sucessful.
0m 01.93s: CommmandLine:
0m 02.34s: Begin init preview play engine.
0m 02.35s: Init DirectShow engine successful.
0m 25.08s: Init burn engine successful.
0m 27.81s: opening drive D
0m 27.82s: opened i/o
0m 27.83s: got media type 15
0m 32.74s: got max lba 21553215
0m 33.93s: got disc type 20
0m 33.93s: type Blu-ray BDMV
0m 33.93s: volume label HOMELAND_S2_D2
0m 33.99s: opening drive D
0m 33.99s: opened i/o
0m 33.99s: got media type 15
0m 34.43s: got max lba 21553215
0m 35.57s: got disc type 20
0m 35.57s: type Blu-ray BDMV
0m 35.57s: volume label HOMELAND_S2_D2
0m 35.57s: opening drive E
0m 35.60s: opened i/o
0m 35.60s: opening drive P
0m 35.61s: opened i/o
0m 35.63s: internal path D:/BDMV/
0m 36.67s: aacs 1 bd+ 1
0m 36.86s: got bdmv
0m 36.91s: movie name: homeland season 2 disc 2||homeland_s2_d2
0m 36.91s: got agid 0
0m 36.95s: sent host cert chal
0m 36.95s: got drive cert chal
0m 36.95s: BEC 1
0m 36.95s: DRIVE_VENDOR 0x0074
0m 37.00s: got drive key
0m 37.01s: got host key signature
0m 37.01s: verified drive signature
0m 37.01s: verified host signature
0m 37.06s: sent host signature and key point
0m 37.06s: got bus key
0m 37.19s: got volume id
0m 37.19s: got volume id mac
0m 37.19s: volume id is correct
0m 37.20s: got vid
0m 37.39s: blu-ray 4FA2E4797649646ED60BAEF8C9A0C5E44C9A9899
0m 37.94s: cert BEE=0x00 same
0m 39.42s: D B89D7E28
1m 36.32s: failed to open 307

[90312]

That last log looks like an unsupported protection scheme? Stay tuned!

[Norm@Home]

Homeland Season 2 - Internal Error

As odd as it seems, I'd like to report that today I'm not having the problem I reported yesterday. I just tried disc 2 again on 9.0.6.5 beta and it didn't throw that internal error this time and appears to be doing a Full Disc Copy without any problem.

I can only conclude that the Fab people did something on the back end that fixed it since nothing has changed on my end, I didn't even reboot my computer.

So Norsk59, maybe give it another try and see if it's the same for you.

Thanks 90312!

- Norm

[audit13]

The server database was probably updated so there was no need to re-install anything.

[Norm@Home]

DVDFab 9.0.7.0 (Win) American Horror Story - Internal Error

I'd like to report the same issue that I had with Homeland Season two on American Horror Story Season two, disc 1 copy's fine but disc 2 and 3 are giving me the same internal error.

I'll wait a day or so and try it again but I suspect that the Fab people need to do something on the back end like last time.

- Norm

[glenns]

American Horror Story Season two, disc 1 copy's fine but disc 2 and 3 are giving me the same internal error.

You need to post the internal log files for the failed attempt of above disk.

[Norm@Home]

DVDFab 9.0.7.0 (Win) American Horror Story - Internal Error

Hi Glenn:

I double checked, previously when this happened there was no information posted in the log about what went wrong but it looks like in the latest 9.0.7.0 it now does put something in the log. So I've posted it below:

- Norm

DVDFab 9.0.7.0 (2013/10/10  18:06:59)

 0m 00.12s: Start preload dll...
 0m 00.16s: Load dll successful.
 0m 00.16s: Start load fabplay dll...
 0m 00.21s: Load fabplay dll successful.
 0m 00.22s: Transfer settings successful.
 0m 00.24s: fab_check_gpu is running ...
 0m 00.42s: fab_check_gpu run successful 
 0m 00.42s: GPUAccelerate: 12351
 0m 00.42s: CUDA cap: 1
 0m 00.42s: Support coreavc decode: 0
 0m 00.42s: Graphics info: LogMeIn Mirror Driver :  : 
 0m 00.43s: Load config successful.
 0m 00.43s: Windows os type is: 13.
 0m 00.48s: Parse string is: 2:8260762964
 0m 00.48s: Parse string is: 11:8260762964
 0m 00.48s: Parse string is: 20:8263532095
 0m 00.48s: Parse string is: 21:8260762964
 0m 00.48s: Parse string is: 22:8260762964
 0m 00.48s: Parse string is: 1:0
 0m 00.48s: Parse string is: OV:9063
 0m 00.48s: Parse string is: BV:9069
 0m 00.49s: Parse string is: S:26eba5f223c8908aa7cf71e86cdac737
 0m 00.49s: Option check status: Local
 0m 00.49s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1
 0m 00.49s: Start get sys number.
 0m 00.49s: Init GPU settings sucessful.
 0m 00.49s: CommmandLine: 
 0m 00.49s: Version is: 9070
 0m 00.49s: Product is: 2
 0m 00.49s: Connect type is: 0
 0m 00.95s: Begin init preview play engine.
 0m 01.05s: Times of connecting error is: 0
 0m 01.05s: Parse string is: 2:8260762964
 0m 01.05s: Parse string is: 11:8260762964
 0m 01.05s: Parse string is: 20:8263532095
 0m 01.05s: Parse string is: 21:8260762964
 0m 01.05s: Parse string is: 22:8260762964
 0m 01.05s: Parse string is: 1:0
 0m 01.05s: Parse string is: OV:9063
 0m 01.05s: Parse string is: BV:9069
 0m 01.06s: Parse string is: S:07cbcad1f51e2bf0fe05e813acbc834f
 0m 01.06s: Option check status: NewWork
 0m 01.06s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1
 0m 01.50s: Profile Manager :: End Load Profile 
 0m 01.75s: Init internal engine successful.
 0m 07.30s: Init burn engine successful.
 0m 08.41s: Init driveX with I/O mode: 0
 0m 08.43s: opening drive D
 0m 08.43s: opened i/o
 0m 08.44s: got media type 15
 0m 08.86s: got max lba 24007167
 0m 10.05s: got disc type 20
 0m 10.05s: type Blu-ray BDMV
 0m 10.05s: volume label AMERICAN_HORROR_STORY_S2_D2
 0m 10.07s: internal path D:/BDMV/
 0m 11.29s: aacs 1 bd+ 1
 0m 11.45s: got bdmv
 0m 11.45s: movie name: american horror story season 2  asylum  disc 2||american_horror_story_s2_d2
 0m 11.46s: got agid 0
 0m 11.49s: sent host cert chal
 0m 11.50s: got drive cert chal
 0m 11.50s: BEC 1
 0m 11.50s: DRIVE_VENDOR 0x0067
 0m 11.52s: got drive key
 0m 11.53s: got host key signature
 0m 11.53s: verified drive signature
 0m 11.53s: verified host signature
 0m 11.56s: sent host signature and key point
 0m 11.56s: got bus key
 0m 11.56s: got volume id
 0m 11.56s: got volume id mac
 0m 11.57s: volume id is correct
 0m 11.57s: got vid
 0m 11.70s: blu-ray C2761B9E54F87E1C7118863F9A9CD81FB6D7065D
 0m 12.19s: cert BEE=0x00 same
 0m 13.41s: got agid 0
 0m 13.44s: sent host cert chal
 0m 13.44s: got drive cert chal
 0m 13.44s: BEC 1
 0m 13.44s: DRIVE_VENDOR 0x0067
 0m 13.47s: got drive key
 0m 13.47s: got host key signature
 0m 13.47s: verified drive signature
 0m 13.47s: verified host signature
 0m 13.50s: sent host signature and key point
 0m 13.50s: got bus key
 0m 15.36s: D 74DF6D0C
 1m 03.88s: failed to open 307

[glenns]

Did you try it in 9065 that you were able to copy the other disk set with the same type problem?

[Norm@Home]

Did you try it in 9065 that you were able to copy the other disk set with the same type problem?

It was either 9.0.6.5 or 9.0.6.9 beta's that copied Homeland disc 1 but wouldn't copy disc 2 or 3 and when I tried it the next day the disc's got past the "Opening Blu-ray Source" message and were able to copy the discs without me doing anything else. As Audit13 suggested, maybe the server database was updated.

[glenns]

Yes I understand what you are saying but that was for a different boxed set of disks I am now referring to the American Horror Story disks 2&3 why not try the same version of Fab that you used with the other disks to see if it also works on that version of fab maybe it's version 9070 or not a update problem.