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    #1

    An Unknown Error

    I downloaded and installed dvdfab V9.1.0.6(Nov15/2013), but the software could not run through. The message said:" An unknown error occurred, please check if there is a new version at DVDFab website".
    I uninstalled it and upgraded V9.1.0.8, but it was the same problem, then I uninstalled again and changed V9.1.1.1 and I had same message an unknown error.
    Is something wrong with my computer or software?
    Please, help me out.
    Thanks.
    dvdfab_internal
    Attached Files
    Tags: None
    #2
    Make sure your windows drivers are up to date are you using xp? Are you using bit defender for security program?

    Comment

      #3
      Originally posted by glenns View Post
      Make sure your windows drivers are up to date are you using xp? Are you using bit defender for security program?
      my window is vistax64, when i ran dvdfab software to back up my bluray disk,and message was shown " an unknown error....."
      please, help. thanks

      Comment

        #4
        Is this aBittorrent ...?

        Comment

          #5
          Originally posted by glenns View Post
          Is this aBittorrent ...?
          Thanks for relying me. I am sorry, i do not know what abittorrent is.
          I upgrade dvdfab 9.1.0.6, 9.1.0.8 and 9.1.1.1.
          The problem is dvdfab can not backup my blu ray disk, I attach dvdfab-internal file above. Can you check it what problem is .
          Thanks again.

          Comment

            #6
            Try setting your A/V codecs like this:
            Attached Files
            How to post the internal log


            Things should be made as simple as possible, but no simpler.
            Albert Einstein

            Comment

              #7
              Originally posted by 90312 View Post
              Try setting your A/V codecs like this:
              Thank you M90312, I set A/V codecs Disable All GPU and Enable lighting but it is the same problem. Here is dvdfab_internal:

              Please, help me. Thanks
              Attached Files

              Comment

                #8
                It's failing to open the disc 306 and may not be supported right now. What is the movie and is it a regular store bought studio released Disc?
                How to post the internal log


                Things should be made as simple as possible, but no simpler.
                Albert Einstein

                Comment

                  #9
                  Hi,

                  Maybe a new protection in the disc, please tell us the information of the disc. Where did you purchase the disc? Blu-ray version US or other?

                  Thanks!

                  Wilson
                  Please post your logs the default location is:
                  For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
                  For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
                  Please use attachment button and attach your most recent, Internal log and post right here.
                  If it's the burning issue, please also attach burn log.

                  Thanks!

                  Comment

                    #10
                    http://kyduyenhouse.com/paris-by-nig...ray.html?sl=EN (here's one link)

                    Comment

                      #11
                      Thank you glenns. yes it is Paris By Night 109bluray. www.thuynga.com
                      I bought DVDFab 9.1.0.6 two week ago, and I sent dvdfab_log for sale support .
                      I do not know how long I have to wait for.

                      Comment

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