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    #1

    System Error

    I have been troubleshooting an issue with Windows 8 and believe my problem has something to do with DVDFAB. My computer would become unresponsive where I would have no choice but to do a hard shut down. While checking system warnings on my pc I see below.

    Application Error
    Fault Bucket 81644748443 Type 5
    Event name BEX
    Response Not available
    Cab id 0
    Problem Signature
    P1 DVDFAB.EXE
    P2 9.1.3.8
    P3 533b9720
    P4 StackHash_4c4a
    P5 0.0.0.0
    P6 00000000
    P7 PCH_D2_FROM_NTDLL+0x0003D72C
    P8 C0000005
    P9 00000008
    P10.
    unfortunately I can't do copy and paste for the entire error but that is the first part. every time I use dvdfab I get a new system warning. so far my pc has not locked up (at least it hasn't the last week or so) I did create a restore point prior to installing DVDFAB in case I need to go back to that but as I said so far my pc has not frozen up. does anyone know anything about this? can I just ignore it since so far it does not appear to be affecting my pc? is there anything in my dvdfab settings that maybe I need to change so I don't get this error every time I use dvdfab? Thanks to all who respond
    Tags: None
    #2
    No one?

    Comment

      #3
      How about update to V9139?

      Did you use DVDFab normally except the warning message?

      Wilson
      Please post your logs the default location is:
      For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
      For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
      Please use attachment button and attach your most recent, Internal log and post right here.
      If it's the burning issue, please also attach burn log.

      Thanks!

      Comment

        #4
        Yes, I used DVDFAB normally (no problems except the system error I see in the log) I didn't know v9139 was available already. I'll update. Thank you.

        Comment

          #5
          Don't know if this helps but I found a folder called AppCrash_DVDFab.exe and in it was the report below.

          Version=1
          EventType=BEX
          EventTime=130417939689114065
          ReportType=2
          Consent=1
          UploadTime=130417939708823791
          ReportIdentifier=1529d0ed-c260-11e3-be9b-f8b156a7dee4
          IntegratorReportIdentifier=1529d0ec-c260-11e3-be9b-f8b156a7dee4
          WOW64=1
          NsAppName=DVDFab.exe
          Response.BucketId=b6ae7e1e2310b34033d5101f42e631fb
          Response.BucketTable=5
          Response.LegacyBucketId=81644526648
          Response.type=4
          Sig[0].Name=Application Name
          Sig[0].Value=DVDFab.exe
          Sig[1].Name=Application Version
          Sig[1].Value=9.1.3.8
          Sig[2].Name=Application Timestamp
          Sig[2].Value=533b9720
          Sig[3].Name=Fault Module Name
          Sig[3].Value=StackHash_4c4a
          Sig[4].Name=Fault Module Version
          Sig[4].Value=0.0.0.0
          Sig[5].Name=Fault Module Timestamp
          Sig[5].Value=00000000
          Sig[6].Name=Exception Offset
          Sig[6].Value=PCH_6D_FROM_ntdll+0x0003D72C
          Sig[7].Name=Exception Code
          Sig[7].Value=c0000005
          Sig[8].Name=Exception Data
          Sig[8].Value=00000008
          DynamicSig[1].Name=OS Version
          DynamicSig[1].Value=6.3.9600.2.0.0.768.101
          DynamicSig[2].Name=Locale ID
          DynamicSig[2].Value=1033
          DynamicSig[22].Name=Additional Information 1
          DynamicSig[22].Value=4c4a
          DynamicSig[23].Name=Additional Information 2
          DynamicSig[23].Value=4c4ad7529a34983b6293625c48169922
          DynamicSig[24].Name=Additional Information 3
          DynamicSig[24].Value=4c4a
          DynamicSig[25].Name=Additional Information 4
          DynamicSig[25].Value=4c4ad7529a34983b6293625c48169922
          UI[2]=C:\Program Files (x86)\DVDFab 9\DVDFab.exe
          LoadedModule[0]=C:\Program Files (x86)\DVDFab 9\DVDFab.exe
          LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
          LoadedModule[2]=C:\WINDOWS\SYSTEM32\KERNEL32.DLL
          LoadedModule[3]=C:\WINDOWS\SYSTEM32\KERNELBASE.dll
          LoadedModule[4]=C:\WINDOWS\SYSTEM32\ole32.dll
          LoadedModule[5]=C:\Program Files (x86)\DVDFab 9\avutil-52.dll
          LoadedModule[6]=C:\Program Files (x86)\DVDFab 9\avcodec-54.dll
          LoadedModule[7]=C:\Program Files (x86)\DVDFab 9\swscale-2.dll
          LoadedModule[8]=C:\Program Files (x86)\DVDFab 9\avformat-54.dll
          LoadedModule[9]=C:\Program Files (x86)\DVDFab 9\postproc-52.dll
          LoadedModule[10]=C:\Program Files (x86)\DVDFab 9\swresample-0.dll
          LoadedModule[11]=C:\Program Files (x86)\DVDFab 9\pthreadgc2.dll
          LoadedModule[12]=C:\WINDOWS\SYSTEM32\rpcrt4.dll
          LoadedModule[13]=C:\Program Files (x86)\DVDFab 9\qt5core.dll
          LoadedModule[14]=C:\Program Files (x86)\DVDFab 9\qt5gui.dll
          LoadedModule[15]=C:\Program Files (x86)\DVDFab 9\qt5network.dll
          LoadedModule[16]=C:\Program Files (x86)\DVDFab 9\qt5opengl.dll
          LoadedModule[17]=C:\Program Files (x86)\DVDFab 9\qt5qml.dll
          LoadedModule[18]=C:\Program Files (x86)\DVDFab 9\qt5quick.dll
          LoadedModule[19]=C:\Program Files (x86)\DVDFab 9\qt5widgets.dll
          LoadedModule[20]=C:\WINDOWS\SYSTEM32\powrprof.dll
          LoadedModule[21]=C:\WINDOWS\SYSTEM32\user32.dll
          LoadedModule[22]=C:\WINDOWS\SYSTEM32\gdi32.dll
          LoadedModule[23]=C:\WINDOWS\SYSTEM32\comdlg32.dll
          LoadedModule[24]=C:\WINDOWS\SYSTEM32\advapi32.dll
          LoadedModule[25]=C:\WINDOWS\SYSTEM32\shell32.dll
          LoadedModule[26]=C:\WINDOWS\SYSTEM32\oleaut32.dll
          LoadedModule[27]=C:\Program Files (x86)\DVDFab 9\msvcp90.dll
          LoadedModule[28]=C:\Program Files (x86)\DVDFab 9\msvcr90.dll
          LoadedModule[29]=C:\WINDOWS\SYSTEM32\shlwapi.dll
          LoadedModule[30]=C:\WINDOWS\SYSTEM32\iphlpapi.dll
          LoadedModule[31]=C:\Program Files (x86)\DVDFab 9\zlibwapi.dll
          LoadedModule[32]=C:\WINDOWS\SYSTEM32\setupapi.dll
          LoadedModule[33]=C:\WINDOWS\SYSTEM32\version.dll
          LoadedModule[34]=C:\WINDOWS\SYSTEM32\avifil32.dll
          LoadedModule[35]=C:\WINDOWS\SYSTEM32\winmm.dll
          LoadedModule[36]=C:\WINDOWS\SYSTEM32\ws2_32.dll
          LoadedModule[37]=C:\Program Files (x86)\DVDFab 9\crashrpt.dll
          LoadedModule[38]=C:\WINDOWS\SYSTEM32\combase.dll
          LoadedModule[39]=C:\WINDOWS\SYSTEM32\msvcrt.dll
          LoadedModule[40]=C:\WINDOWS\SYSTEM32\sechost.dll
          LoadedModule[41]=C:\WINDOWS\SYSTEM32\WSOCK32.DLL
          LoadedModule[42]=C:\WINDOWS\SYSTEM32\SspiCli.dll
          LoadedModule[43]=C:\Program Files (x86)\DVDFab 9\libGLESv2.dll
          LoadedModule[44]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
          LoadedModule[45]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.16384_none_7c5 5c866aa0c3ff0\COMCTL32.dll
          LoadedModule[46]=C:\WINDOWS\SYSTEM32\NSI.dll
          LoadedModule[47]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
          LoadedModule[48]=C:\WINDOWS\SYSTEM32\CFGMGR32.dll
          LoadedModule[49]=C:\WINDOWS\SYSTEM32\MSACM32.dll
          LoadedModule[50]=C:\WINDOWS\SYSTEM32\MSVFW32.dll
          LoadedModule[51]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
          LoadedModule[52]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
          LoadedModule[53]=C:\WINDOWS\SYSTEM32\d3d9.dll
          LoadedModule[54]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
          LoadedModule[55]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll
          LoadedModule[56]=C:\WINDOWS\SYSTEM32\dwmapi.dll
          LoadedModule[57]=C:\WINDOWS\SYSTEM32\SHCORE.DLL
          LoadedModule[58]=C:\WINDOWS\system32\IMM32.DLL
          LoadedModule[59]=C:\WINDOWS\SYSTEM32\MSCTF.dll
          State[0].Key=Transport.DoneStage1
          State[0].Value=1
          FriendlyEventName=Stopped working
          ConsentKey=BEX
          AppName=DVDFab 9 is the all-in-one software to copy, rip, convert and create Blu-ray, DVD and video files.
          AppPath=C:\Program Files (x86)\DVDFab 9\DVDFab.exe
          NsPartner=windows
          NsGroup=windows8
          ApplicationIdentity=A1D4902C80705EB71979870EF80C1F 19

          Every time I use DVDFAB a new report folder is created. The program itself appears to be working fine.

          Comment

            #6
            ok I just installed 9.1.3.9 and all I did was open the software to make sure my personal settings were not changed and sure enough it looks like another crash report folder was created. See below. Again the program seems to be working fine.

            Version=1
            EventType=BEX
            EventTime=130418086384137989
            ReportType=2
            Consent=1
            UploadTime=130418086388356793
            ReportIdentifier=3cde3e33-c282-11e3-be9d-f8b156a7dee4
            IntegratorReportIdentifier=3cde3e32-c282-11e3-be9d-f8b156a7dee4
            WOW64=1
            NsAppName=DVDFab.exe
            Response.BucketId=678912337ae247ab44c4398e6033cc8c
            Response.BucketTable=5
            Response.LegacyBucketId=50
            Response.type=4
            Sig[0].Name=Application Name
            Sig[0].Value=DVDFab.exe
            Sig[1].Name=Application Version
            Sig[1].Value=9.1.3.9
            Sig[2].Name=Application Timestamp
            Sig[2].Value=5348ef64
            Sig[3].Name=Fault Module Name
            Sig[3].Value=StackHash_4c4a
            Sig[4].Name=Fault Module Version
            Sig[4].Value=0.0.0.0
            Sig[5].Name=Fault Module Timestamp
            Sig[5].Value=00000000
            Sig[6].Name=Exception Offset
            Sig[6].Value=PCH_D7_FROM_ntdll+0x0003D72C
            Sig[7].Name=Exception Code
            Sig[7].Value=c0000005
            Sig[8].Name=Exception Data
            Sig[8].Value=00000008
            DynamicSig[1].Name=OS Version
            DynamicSig[1].Value=6.3.9600.2.0.0.768.101
            DynamicSig[2].Name=Locale ID
            DynamicSig[2].Value=1033
            DynamicSig[22].Name=Additional Information 1
            DynamicSig[22].Value=4c4a
            DynamicSig[23].Name=Additional Information 2
            DynamicSig[23].Value=4c4ad7529a34983b6293625c48169922
            DynamicSig[24].Name=Additional Information 3
            DynamicSig[24].Value=4c4a
            DynamicSig[25].Name=Additional Information 4
            DynamicSig[25].Value=4c4ad7529a34983b6293625c48169922
            UI[2]=C:\Program Files (x86)\DVDFab 9\DVDFab.exe
            LoadedModule[0]=C:\Program Files (x86)\DVDFab 9\DVDFab.exe
            LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
            LoadedModule[2]=C:\WINDOWS\SYSTEM32\KERNEL32.DLL
            LoadedModule[3]=C:\WINDOWS\SYSTEM32\KERNELBASE.dll
            LoadedModule[4]=C:\WINDOWS\system32\apphelp.dll
            LoadedModule[5]=C:\WINDOWS\SYSTEM32\ole32.dll
            LoadedModule[6]=C:\Program Files (x86)\DVDFab 9\avutil-52.dll
            LoadedModule[7]=C:\Program Files (x86)\DVDFab 9\avcodec-54.dll
            LoadedModule[8]=C:\Program Files (x86)\DVDFab 9\swscale-2.dll
            LoadedModule[9]=C:\Program Files (x86)\DVDFab 9\avformat-54.dll
            LoadedModule[10]=C:\Program Files (x86)\DVDFab 9\postproc-52.dll
            LoadedModule[11]=C:\Program Files (x86)\DVDFab 9\swresample-0.dll
            LoadedModule[12]=C:\Program Files (x86)\DVDFab 9\pthreadgc2.dll
            LoadedModule[13]=C:\WINDOWS\SYSTEM32\rpcrt4.dll
            LoadedModule[14]=C:\Program Files (x86)\DVDFab 9\qt5core.dll
            LoadedModule[15]=C:\Program Files (x86)\DVDFab 9\qt5gui.dll
            LoadedModule[16]=C:\Program Files (x86)\DVDFab 9\qt5network.dll
            LoadedModule[17]=C:\Program Files (x86)\DVDFab 9\qt5opengl.dll
            LoadedModule[18]=C:\Program Files (x86)\DVDFab 9\qt5qml.dll
            LoadedModule[19]=C:\Program Files (x86)\DVDFab 9\qt5quick.dll
            LoadedModule[20]=C:\Program Files (x86)\DVDFab 9\qt5widgets.dll
            LoadedModule[21]=C:\WINDOWS\SYSTEM32\powrprof.dll
            LoadedModule[22]=C:\WINDOWS\SYSTEM32\user32.dll
            LoadedModule[23]=C:\WINDOWS\SYSTEM32\gdi32.dll
            LoadedModule[24]=C:\WINDOWS\SYSTEM32\comdlg32.dll
            LoadedModule[25]=C:\WINDOWS\SYSTEM32\advapi32.dll
            LoadedModule[26]=C:\WINDOWS\SYSTEM32\shell32.dll
            LoadedModule[27]=C:\WINDOWS\SYSTEM32\oleaut32.dll
            LoadedModule[28]=C:\Program Files (x86)\DVDFab 9\msvcp90.dll
            LoadedModule[29]=C:\Program Files (x86)\DVDFab 9\msvcr90.dll
            LoadedModule[30]=C:\WINDOWS\SYSTEM32\shlwapi.dll
            LoadedModule[31]=C:\WINDOWS\SYSTEM32\iphlpapi.dll
            LoadedModule[32]=C:\Program Files (x86)\DVDFab 9\zlibwapi.dll
            LoadedModule[33]=C:\WINDOWS\SYSTEM32\setupapi.dll
            LoadedModule[34]=C:\WINDOWS\SYSTEM32\version.dll
            LoadedModule[35]=C:\WINDOWS\SYSTEM32\avifil32.dll
            LoadedModule[36]=C:\WINDOWS\SYSTEM32\winmm.dll
            LoadedModule[37]=C:\WINDOWS\SYSTEM32\ws2_32.dll
            LoadedModule[38]=C:\Program Files (x86)\DVDFab 9\crashrpt.dll
            LoadedModule[39]=C:\WINDOWS\SYSTEM32\combase.dll
            LoadedModule[40]=C:\WINDOWS\SYSTEM32\msvcrt.dll
            LoadedModule[41]=C:\WINDOWS\SYSTEM32\sechost.dll
            LoadedModule[42]=C:\WINDOWS\SYSTEM32\WSOCK32.DLL
            LoadedModule[43]=C:\WINDOWS\SYSTEM32\SspiCli.dll
            LoadedModule[44]=C:\Program Files (x86)\DVDFab 9\libGLESv2.dll
            LoadedModule[45]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
            LoadedModule[46]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.16384_none_7c5 5c866aa0c3ff0\COMCTL32.dll
            LoadedModule[47]=C:\WINDOWS\SYSTEM32\NSI.dll
            LoadedModule[48]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
            LoadedModule[49]=C:\WINDOWS\SYSTEM32\CFGMGR32.dll
            LoadedModule[50]=C:\WINDOWS\SYSTEM32\MSACM32.dll
            LoadedModule[51]=C:\WINDOWS\SYSTEM32\MSVFW32.dll
            LoadedModule[52]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
            LoadedModule[53]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
            LoadedModule[54]=C:\WINDOWS\SYSTEM32\d3d9.dll
            LoadedModule[55]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
            LoadedModule[56]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll
            LoadedModule[57]=C:\WINDOWS\SYSTEM32\dwmapi.dll
            LoadedModule[58]=C:\WINDOWS\SYSTEM32\SHCORE.DLL
            LoadedModule[59]=C:\WINDOWS\system32\IMM32.DLL
            LoadedModule[60]=C:\WINDOWS\SYSTEM32\MSCTF.dll
            State[0].Key=Transport.DoneStage1
            State[0].Value=1
            FriendlyEventName=Stopped working
            ConsentKey=BEX
            AppName=DVDFab 9 is the all-in-one software to copy, rip, convert and create Blu-ray, DVD and video files.
            AppPath=C:\Program Files (x86)\DVDFab 9\DVDFab.exe
            NsPartner=windows
            NsGroup=windows8
            ApplicationIdentity=68BEEAFFDA00D7870CB48D222E00F3 C6

            Comment

              #7
              Just when I thought my PC locking up was going away it happened again. DVDFAB was not even running but again when I checked my error log there it was. Not sure if this is due to dvdfab or something else

              Comment

                #8
                Hi,

                I also got the Application Error in System after running DVDFab9, but have some difference with yours. DVDFab is running fine except the system warning error.
                Maybe there is something wrong when running DVDFab on Win8, not have the system warning error on Win7.

                - System

                - Provider

                [ Name] Application Error

                - EventID 1000

                [ Qualifiers] 0

                Level 2

                Task 100

                Keywords 0x80000000000000

                - TimeCreated

                [ SystemTime] 2014-04-14T06:19:54.000000000Z

                EventRecordID 14293

                Channel Application

                Computer test3

                Security


                - EventData

                DVDFab.exe
                9.1.3.9
                5348ef64
                unknown
                0.0.0.0
                00000000
                c0000005
                d1fdfe25
                45f8
                01cf57a98ce104c9
                C:\Program Files (x86)\DVDFab 9\DVDFab.exe
                unknown
                caa5dabd-c39c-11e3-beb0-6c626d60764c



                Wilson
                User Manual for DVDFab v10 (pdf)

                DVDFab log default location:
                For Windows: C:\Users\User Name\Documents\DVDFab10\Log
                For Mac: Finder> Documents> DVDFab10> Log

                DVDFab Player 5:
                For Windows:C:\Users\User Name\Documents\DVDFab Player 5\Log

                Comment

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