International version not working

[PeterDoubt]

Hope this is it:

[Dora]

Hope this is it:

This is latest version 9222beta

http://www.dvdfab.cn/mlink/download.php?g=DVDFAB9_BETA

1. Does LOVEANDMERCY BD disc fulldisc / mainmovie bd25 , compress start then fab crash？
2. What is your os?
3. Change Settings -A/V codec to intel or soft , , all option change to soft to intel ， try..

[PeterDoubt]

This is latest version 9222beta

http://www.dvdfab.cn/mlink/download.php?g=DVDFAB9_BETA

1. Does LOVEANDMERCY BD disc fulldisc / mainmovie bd25 , compress start then fab crash？
2. What is your os?
3. Change Settings -A/V codec to intel or soft , , all option change to soft to intel ， try..

1. It analyzes then crashes. Analyzing takes quite a while. Too long to stare at the screen, but I haven't noticed. Was doing the same with Tomorrowland, the only 2 I've tried since the upgrade.

2. Win 10, newest iteration

3. I'll try as soon as I get the time. Was hoping it would be working by now, but it'll probably be after Xmas. I already spent way too much time uninstalling, installing, testing , etc. I might get an hour tomorrow.
Thank you so much. I hope the log will give some clues...

[PeterDoubt]

Here's a new log from the newest version of DVDFab 9.2.2.3

I haven't tried Dora's suggestions yet - wanted to see if the update fixed it.

[PeterDoubt]

It wouldn't let me use intel. "Intel quick sync H.264 cannot be supported by your graphics card" I checked "disable all GPU codecs..." and then unchecked it at the 2 boxes pertaining to lightning were unchecked ( the first had been checked) and I tried it that way since it seemed that CUDA GPU acceleration for Lightning was the last notice before the crash.
I crashed again after analyzing.

I have an HP Envy laptop with an Intel HD Graphics 4600 and an NVIDIA Gforce 840m

Message:

Graphics Chipset :
Note: To enable Intel Quick Sync technology, you must switch to Intel HD Graphics.
NVIDIA GeForce 840M Driver Version: 10.18.13.5362

Intel(R) HD Graphics 4600 Driver Version: 10.18.15.4256

Supported Video Codecs :
CUDA_MODE_H264
CUDA_MODE_VC1
CUDA_MODE_MPEG2

CoreAVC : cannot be detected.

[october262]

restart your computer in safe mode then try running
dvdfab. see if it still crashes.

[PeterDoubt]

Having trouble getting into safe mode with networking. DVDFab won't start w/o it.

[october262]

Having trouble getting into safe mode with networking. DVDFab won't start w/o it.

read here on how to start windows 10 safe mode with networking - http://windows.microsoft.com/en-us/w...c-in-safe-mode

also check and make sure that your graphics card drivers are up to date.
(may have to go to the manufactures web site to get the latest driver)

[PeterDoubt]

I know how to start in safe mode with networking - it starts but w/o networking. I'm trying some tricks that others have used. I've already checked drivers. I'm wondering if a recent HP update hasn't affected things, but it was working until the update. Just to let you know, I'm not computer illiterate. Benn working with them since the mid 70's.
I have yet to hear from support, other than the 2 people here, and I've provided my logs.

[PeterDoubt]

Too late to edit...I meant it worked until the DVDFab update that I got a message to do because it said my US version was no longer supported.

[PeterDoubt]

And I apologize if I sounded cranky - it's certainly not directed at you, October. I was just frustrated. I really appreciate your help and that of the staff. I do realize it's the holidays for many of us. Hope you all are enjoying them, and I'm sure this little problem will get figured out in time..

[PeterDoubt]

I'd like to load DVDFab on a different computer and try that. Do I have to uninstall it on the computer it's on now?

[CBR929]

No you do not have to uninstall just make sure you do not run DVDFab on both computers at the same time, you will risk getting your key blacklisted

[PeterDoubt]

Thanks. Has anyone checked the logs I posted when asked to? I'd really like to figure this out. Really appreciate your input. I still haven't heard back from support...

[october262]

when you uninstall dvdfab have you tried this - http://forum.dvdfab.cn/showpost.php?...7&postcount=17