Wonderstruck Blu Ray

[MovieCollctr]

Hi again...The other title I've been having a problem backing up is a film called "Wonderstruck."
Its a MOD (manufactured/burn on demand) title sold by Amazon, so its not a traditionally pressed disk.
Hopefully that shouldn't matter.
Whats been happening is when the title is being read by DVDFab it opens up a dialog box that says it encountered a reading error.
Its a brand new unscratched disk, and it plays well on my Panasonic Blu Ray player so im sure its not defective.
Anyways, I have included the log on this disk and hopefully a fix can be found so it can be backed up successfully.
Thanks and ill be awaiting your response.

[LaciBacsi]

In my experience, a reading error is not always a physical issue with the disc. If DVDFab doesn't support decryption used on the disc, it will give you a reading error rather than telling you decryption method is not supported. It would be nice if DVDFab could determine this and let user know, rather than just simply giving you a generic reading error message, which COULD be caused by a physical defect on the disc as well. This is probably (likely) the issue since it is not a commercially manufactured title and may have a different disc ID than the commercial version and perhaps DVDFab cannot identify it properly.

I noticed the line in your log:

2018.10.13-01:40:36: failed to get volume id: sensekey 05 asc 24 acsq 00

and the several fail entries after that.

Not sure what that specifically means but I interpreted that as that DVDFab was unable to generate a decryption key.

[MovieCollctr]

Hi LaciBacsi and thanks for your reply. I appreciate it.

I'm really hoping it wont take too long for the developers to figure out a way to make a backup tho.

I hope I hear back from them soon. It would be good to know what a lot of those fail entries actually mean.

[Mona]

Hi again...The other title I've been having a problem backing up is a film called "Wonderstruck."
Its a MOD (manufactured/burn on demand) title sold by Amazon, so its not a traditionally pressed disk.
Hopefully that shouldn't matter.
Whats been happening is when the title is being read by DVDFab it opens up a dialog box that says it encountered a reading error.
Its a brand new unscratched disk, and it plays well on my Panasonic Blu Ray player so im sure its not defective.
Anyways, I have included the log on this disk and hopefully a fix can be found so it can be backed up successfully.
Thanks and ill be awaiting your response.

2018.10.13-01:40:36: failed to get volume id: sensekey 05 asc 24 acsq 00
2018.10.13-01:40:37: blu-ray AB90AF9DAAC1870BC6CB72C75FD8D1426A898B69
2018.10.13-01:40:37: ff error: 5
2018.10.13-01:40:38: failed to open 308

Hi,

We need some file of the original disc. Copy all the files out from the original disc except *.M2TS files that are under \...BDMV\Stream and then zip them, and send them to us.

I've PMed you the FTP site info. Please check. Thank you.

Regards,
Mona

[Mona]

UPDATE: Fixed in v11.0.0.3, please update to try again.

[MovieCollctr]

Hi Mona
I want to thank you very much for the update and for the help with being able to do a backup on the "Wonderstruck" movie.
It was successful now.

Thank the developers for me as well and have a great weekend and week ahead.