Letters to Juliet

[photonsforever]

Tried to back up "Letters to Juliet". I was not able to get DVDFab 7.5 or Fab 8.0.1.1 to open the disk. It wouldn't recognize it therefore I don't think I can get a log. Any Ideas??

[padre]

Tried to back up "Letters to Juliet". I was not able to get DVDFab 7.5 or Fab 8.0.1.1 to open the disk. It wouldn't recognize it therefore I don't think I can get a log. Any Ideas??

The log would contain the DvdFab tries to open the disc, therefore you need to attach it for us to get an idea of the problem.

[vannan]

I am getting the same thing. Copied the log below. I removed the last couple hundred attempts since I had let it sit there for a while before I noticed.

DVDFab 8.0.1.1 (2010/09/16 17:20:52)

0m 00.95s: option dvd2dvd 0 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1
0m 04.89s: detected blu-ray
0m 04.89s: drive E
0m 04.89s: blu-ray type 1
0m 04.91s: volume label LETTERS_TO_JULIET
0m 05.10s: root 8CCE59C4B206FC63_VOLUME_SET_ID:LETTERS_TO_JULIET:L ETTERS_TO_JULIET:LETTERS_TO_JULIET
0m 05.38s: aacs 1 bd+ 0
0m 06.72s: got discinfo
0m 06.83s: got bdmv
0m 06.84s: got agid
0m 06.86s: sent host cert chal
0m 06.87s: got drive cert chal
0m 06.91s: got drive key
0m 06.91s: got host key signature
0m 06.92s: verified drive signature
0m 06.92s: verified host signature
0m 07.02s: blu-ray 66BC7D385786D81F04DFB5B1BD1C2E4C9BF80021
0m 07.83s: D BF0ECE21
0m 07.84s: E 321E6A74
0m 07.86s: got vuk
0m 07.90s: got unit key 4
0m 08.15s: unit key not found 1
0m 08.20s: unit key not found 1
0m 08.40s: unit key not found 1
0m 08.43s: unit key not found 1
0m 08.64s: unit key not found 1
0m 08.68s: unit key not found 1
0m 08.89s: unit key not found 1
0m 08.92s: unit key not found 1
0m 09.12s: unit key not found 1
0m 09.17s: unit key not found 1
0m 09.37s: unit key not found 1
0m 09.40s: unit key not found 1
0m 09.60s: unit key not found 1
0m 09.65s: unit key not found 1
0m 09.85s: unit key not found 1
0m 09.89s: unit key not found 1

[padre]

I am getting the same thing. Copied the log below. I removed the last couple hundred attempts since I had let it sit there for a while before I noticed.

DVDFab 8.0.1.1 (2010/09/16 17:20:52)

0m 00.95s: option dvd2dvd 0 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1
0m 04.89s: detected blu-ray
0m 04.89s: drive E
0m 04.89s: blu-ray type 1
0m 04.91s: volume label LETTERS_TO_JULIET
0m 05.10s: root 8CCE59C4B206FC63_VOLUME_SET_ID:LETTERS_TO_JULIET:L ETTERS_TO_JULIET:LETTERS_TO_JULIET
0m 05.38s: aacs 1 bd+ 0
0m 06.72s: got discinfo
0m 06.83s: got bdmv
0m 06.84s: got agid
0m 06.86s: sent host cert chal
0m 06.87s: got drive cert chal
0m 06.91s: got drive key
0m 06.91s: got host key signature
0m 06.92s: verified drive signature
0m 06.92s: verified host signature
0m 07.02s: blu-ray 66BC7D385786D81F04DFB5B1BD1C2E4C9BF80021
0m 07.83s: D BF0ECE21
0m 07.84s: E 321E6A74
0m 07.86s: got vuk
0m 07.90s: got unit key 4
0m 08.15s: unit key not found 1
0m 08.20s: unit key not found 1
0m 08.40s: unit key not found 1
0m 08.43s: unit key not found 1
0m 08.64s: unit key not found 1
0m 08.68s: unit key not found 1
0m 08.89s: unit key not found 1
0m 08.92s: unit key not found 1
0m 09.12s: unit key not found 1
0m 09.17s: unit key not found 1
0m 09.37s: unit key not found 1
0m 09.40s: unit key not found 1
0m 09.60s: unit key not found 1
0m 09.65s: unit key not found 1
0m 09.85s: unit key not found 1
0m 09.89s: unit key not found 1

Thanks for that, it looks like DvdFab cannot access the disc correctly. What OS do you have? Is there any other program/driver that uses the drive in the same time?

[vannan]

This is using Windows 7. I am pretty sure that this is the only program using that drive. I always close all running programs before I start using DVDFab.

[murffee1]

I had the same problem so I went back to version 7.0.8.0 and it opened the disc. I tried Version 8.0.1.1 five or six times and gave up.

[AGJ]

No Problem with my Blu-ray for this movie and my internal logs for it are below


DVDFab 8.0.1.1 (2010/09/16 20:16:03)

0m 01.20s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1
0m 15.09s: detected blu-ray
0m 15.09s: drive G
0m 15.09s: blu-ray type 1
0m 15.09s: volume label LETTERS_TO_JULIET
0m 16.75s: root 8CCE59C4B206FC63_VOLUME_SET_ID:LETTERS_TO_JULIET:L ETTERS_TO_JULIET:LETTERS_TO_JULIET
0m 17.23s: aacs 1 bd+ 0
0m 18.53s: got discinfo
0m 18.62s: got bdmv
0m 18.64s: got agid
0m 18.65s: sent host cert chal
0m 18.65s: got drive cert chal
0m 18.70s: got drive key
0m 18.70s: got host key signature
0m 18.70s: verified drive signature
0m 18.70s: verified host signature
0m 18.78s: blu-ray A2350732D2E475A7679280FBA4847C2C235CE941
0m 19.39s: D BF0ECE21
0m 19.39s: E 321E6A74
0m 19.39s: got vuk
0m 19.43s: got unit key 4
0m 25.82s: got extended bdinfo

[padre]

This is using Windows 7. I am pretty sure that this is the only program using that drive. I always close all running programs before I start using DVDFab.

I had the same problem so I went back to version 7.0.8.0 and it opened the disc. I tried Version 8.0.1.1 five or six times and gave up.

Please install DvdFab Passkey and let me know if it works then. Thanks

[padre]

Please try new version 8.0.1.5
It fixes the opening of Blu-ray discs that had a problem on some machines.

[murffee1]

Thanks Padre. Version 8.0.1.5 brought things back to normal.