Blu-ray reading problems

[seanamos]

I have been using DVDFab for many years for DVD.
It is a fantastic program.
Recently purchased Blu-ray to DVD.
I cannot get the program to successfully read a Blu-ray disc.
It cycles through the "Openning disc" function and freezes many times but will not reach the end of the process.
I have to force the program to end (task manager) and then I have to reboot because my pointer keeps freezing for several seconds at a time.
Any help appreciated.

System

Packard Bell desktop PC
Windows 7 Home Premiun 64 bit
Intel 2.5 Quad core
4gb ram
ATI Radeon HD4850 1gb
Liteon IHOS 104-37

[seanamos]

I have just re-installed version 8.0.8.5 and problem has gone.
Any idea why?

[kenbra]

post a log

[seanamos]

Log

How do I get a log?
DVDFab has not crashed.
I thought a log was only generated after a crash.

[seanamos]

Log

Found the internal log