DVD Copy audio sync issue

[jbinkley60]

I have been chasing an issue doing a custom copy and then converting to WMV. I started copying all 7 seasons of the Golden Girls series, using DVD Copy to remove subtitles, menues, trailers etc. to create a clean copy of the episodes. Starting with Season 3, I started seeing a audio/video sync issue after using Video Converter on every episode (converting to WMV format), after the midpoint on each episode. I tried DVDRip and had the same issue. I even tried Roxio's Creator software on the DVD Copy output and saw the same thing. On seasons 1 and 2 everything was fine.

After troubleshooting further, I found the issue would start after a scene switch near the middle of each episode. As soon as the scene switch occurs (where they removed a commercial), the very next frames I start seeing the sync issue. To troubleshooting further I used a competitive product to DVDFab to do the DVDCopy function and then used Video Converter and the Roxio video converter products to convert to WMV and both work perfectly.

This leads me to believe that the DVD Copy custom output is getting something out of sync, which is causing the video converter software to be out of sync when it hits the scene switch. If I use DVD Ripper to rip the same DVDs to VOB files, I don't see the issue.

I can reproduce this issue consistently and am happy to upload anything which would be of help to resolve.

[katiekim]

Hi, jbinkley60

1. Please check if there is A/V sync issue to the output file ripped by DVD copy.
2. If not, post internal log, we need more info about fulldisk, profile etc.

Thanks.

[jbinkley60]

Hi, jbinkley60

1. Please check if there is A/V sync issue to the output file ripped by DVD copy.
2. If not, post internal log, we need more info about fulldisk, profile etc.

Thanks.

I did another custom copy of Season 3 Disc 3. If I play the output DVD files off my hard drive with Windows Media Player, I am not seeing any audio/video sync issue. However, I tried converting the first title on the DVD to WMV and at exactly 13:45 into the show (after a scene switch) it immediately got out of sync.

Here's the DVD Copy log:

2011-01-21 04:51:30 ---- ******************** Log session stop 21-Jan 04:51:30.886 PID 6484********************
2011-01-21 04:32:06 Info Current Drive selected : 1:5:0 - ATAPI iHBS212 2 5L06 [X] (Scsi)
2011-01-21 04:32:06 Info Using Advanced SPTI interface
2011-01-21 04:32:06 Info System default language : English (United States)
2011-01-21 04:32:06 Info User default language : English (United States)
2011-01-21 04:32:06 Info DLL Version : 4.0.13.476
2011-01-21 04:32:06 Info DLL : D:\Program Files (x86)\DVDFab 8\vso_hwe.dll
2011-01-21 04:32:06 Info Version : 8, 0, 6, 8
2011-01-21 04:32:06 Info ExeName : D:\Program Files (x86)\DVDFab 8\DVDFab.exe
2011-01-21 04:32:06 Info OS : Microsoft Windows 7 Professional (Build 7600)
2011-01-21 04:32:06 ---- ******************** Log session start 21-Jan 04:32:06.528 PID 6484********************

DVDFab 8.0.6.8 (2011/01/21 04:32:05)

0m 00.82s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2mobile 1 filemover 1
0m 01.88s: detected dvd
0m 01.96s: drive X
0m 01.96s: dvd type 1
0m 01.96s: volume label GOLDENGIRLS_S3D3
0m 03.40s: got copyright 1 fe
0m 03.44s: got udf/iso
0m 06.05s: got discinfo
0m 06.05s: pathplayer enabled
0m 19.11s: got dvdinfo
0m 19.11s: opened dvd
11m 13.98s: pathplayer enabled
12m 21.08s:

[sunny]

Hi jbinkley60,

When you convert the DVD title to WMV, please make sure you have set all the video decoder options and video encoder options as "Software" in Common Settings->General->A/V Codec.
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