[QUOTE=Leowl1167;76677]Hello CBR929 :
I know that you are traying to help but I really don't understand what you are asking me to do I really can"t find the Log files anywhere because I don't know how to and mostly don't understand what it does have to do with the malfunction of the software ...I apologize for my ignorance and Thanks again for your help .[/QUOTE]
Logs are needed to see if this problem is actually a DVDFab problem and not your computer. DVDFab not malfunctioning as I think something else wrong with the computer that causing the problem but post the Internal log file and as well the burn log file. These log files are located in document-dvdfab-log!
[SIZE=5]Help Us Help You[/SIZE]
[SIZE=3]If you are posting about an operational problem with one of the DVDFab products, you will improve the speed and accuracy of the response by providing some information in the very first post that will probably be needed.[/SIZE]
[SIZE=3]First, make note of any error codes or messages that appear in popup boxes and put them in your post. Information on error codes that appear in the DVDFab UI are captured in one of the logs we request below.[/SIZE]
[SIZE=3]DVDFab keeps logs of its activities that supply basic system information and can help pinpoint where and when an error happened and help pinpoint the cause. The default location for these logs on most Windows systems is: [/SIZE]
[SIZE=3]C:\Documents and Settings\your username\My Documents\DVDFab\Log[/SIZE]
[SIZE=3]The logs are simple text files that can be opened with Windows Notepad if you want to read them. If the size exceeds the forum’s attachment size limit, you may need to delete older entries or copy and paste the relevant ones into a new file. The log files can be attached to a post using the "Manage Attachments" button below the editing box.[/SIZE]
[SIZE=3]dvdfab_burn_vso.log Attach for all problems. The entries are time stamped with the most recent at the top.[/SIZE]
[SIZE=3]dvdfab_burn_imgburn.log Attach if you have ImgBurn set as the burning engine and the problem concerns disc burning. Time stamped with the most recent at the bottom.[/SIZE]
[SIZE=3]dvdfab_process.log Attach if DVDFab crashes and the crash report window does not come up or complete correctly or if internal error codes appear in the DVDFab window (“Task Failed…”). Time stamped, most recent at the bottom.[/SIZE]
[SIZE=3]dvdfab_internal.log Attach for all problems. Time stamped, most recent at the bottom. Please edit to include only the most recent or relevant log session.[/SIZE]
[SIZE=3]Other Information:[/SIZE]
[SIZE=3]Depending on the nature of the problem, it can help to know:[/SIZE]
[SIZE=3]If this happens with all discs or just one[/SIZE]
[SIZE=3]Your operating system/CPU/memory configuration[/SIZE]
[SIZE=3]If you are using external hard drives or optical drives[/SIZE]
[SIZE=3]If you have made any recent changes to your OS or system hardware[/SIZE]
[SIZE=3]If you have other DVD or BD software installed, particularly if recently added.[/SIZE]
[SIZE=3]Posts with all the requested information will be answered first.[/SIZE]
