Problem backing up "The Super Hero Squad Show Volume 2"

[dc1225]

I tried backing up this dvd. I get the "error" message with "ignore, ignore all,etc" and I hit ignore all...then when i put the blank dvd it stops backing up at 73% so I had to cancel it. this happened twice, took about hour each.

Does anyone know what the problem is?

[Gummigutta]

Perhaps you need to clean the surface of the disc or is it scratched?

[dc1225]

Perhaps you need to clean the surface of the disc or is it scratched?

that is possible, I was thinking that could be the case but who knows. I checked the dvd for major scratches and didn't see anything bad. I also cleaned it as well just incase. there are little tiny scratches but not anymore and any less than any other dvd's.

Thanks for the input!

[dc1225]

Perhaps you need to clean the surface of the disc or is it scratched?

is there a way to post error messages? I've seen other people copy and paste their error burning messages. How do I get that?

[Gummigutta]

This thread might help you.

[dc1225]

Internal log

DVDFab 8.0.7.3 (2011/02/16 20:59:49)

0m 01.35s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2mobile 1 filemover 1
0m 27.54s: detected dvd
0m 27.62s: drive E
0m 27.62s: dvd type 1
0m 27.62s: volume label YA1-0N-NW1.2_DES
0m 27.82s: got copyright 1 f6
0m 28.51s: got udf/iso
0m 30.96s: got discinfo
0m 30.98s: pathplayer enabled
0m 43.93s: detected dvd
0m 44.00s: drive E
0m 44.01s: dvd type 1
0m 44.01s: volume label YA1-0N-NW1.2_DES
0m 44.65s: got copyright 0 0
0m 44.89s: got udf/iso
0m 49.92s: got discinfo
0m 49.95s: pathplayer enabled
1m 05.95s: pathplayer loop 7 1 33 1 52751
1m 11.45s: pathplayer loop 6 1 39 1 53777
1m 17.50s: pathplayer loop 8 1 33 1 52266
1m 18.76s: pathplayer loop 6 1 39 1 53777
1m 18.82s: pathplayer loop 8 1 33 1 52266
1m 18.90s: pathplayer loop 7 1 33 1 52751
1m 19.32s: pathplayer loop 7 1 33 1 52751
1m 19.42s: pathplayer loop 6 1 39 1 53777
1m 19.50s: pathplayer loop 8 1 33 1 52266
1m 20.04s: pathplayer loop 7 1 33 1 52751
1m 20.15s: pathplayer loop 6 1 39 1 53777
1m 20.21s: pathplayer loop 8 1 33 1 52266
1m 21.04s: got dvdinfo
1m 21.23s: opened dvd
26m 08.09s: detected dvd
26m 08.20s: drive E
26m 08.20s: dvd type 0
26m 08.20s: volume label
42m 34.92s: detected dvd
42m 35.03s: drive E
42m 35.04s: dvd type 1
42m 35.04s: volume label SHSO
42m 35.37s: got copyright 1 fe
42m 37.31s: got udf/iso
42m 39.18s: got discinfo
42m 39.21s: pathplayer enabled
42m 49.29s: detected dvd
42m 49.34s: drive E
42m 49.34s: dvd type 1
42m 49.34s: volume label SHSO
42m 50.26s: got copyright 0 0
42m 50.43s: got udf/iso
42m 53.18s: got discinfo
42m 53.20s: pathplayer enabled
43m 22.78s: got dvdinfo
43m 23.00s: opened dvd


Burn VSO Log
2011-02-16 20:56:32 ---- ******************** Log session stop 16-Feb 20:56:32.734 PID 4152********************
2011-02-16 20:56:11 Info Disc ejected by user.
2011-02-16 19:47:44 Info Disc (DVD-ROM) not empty.
2011-02-16 19:47:41 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-02-16 19:47:41 Info Drive has IDE-ATAPI physical interface
2011-02-16 19:47:41 Info New Drive selected : 0:0:0 - MATSHITA DVD-RAM UJ-852S 1.42 [E] (Ide)
2011-02-16 19:46:18 Info Current Drive selected : 0:0:0 - MATSHITA DVD-RAM UJ-852S 1.42 [E] (Ide)
2011-02-16 19:46:18 Info Using Advanced SPTI interface
2011-02-16 19:46:18 Info System default language : English (United States)
2011-02-16 19:46:18 Info User default language : English (United States)
2011-02-16 19:46:18 Info DLL Version : 4.0.15.480
2011-02-16 19:46:18 Info DLL : C:\Program Files\DVDFab 8\vso_hwe.dll
2011-02-16 19:46:18 Info Version : 8, 0, 7, 0
2011-02-16 19:46:18 Info ExeName : C:\Program Files\DVDFab 8\DVDFab.exe
2011-02-16 19:46:18 Info OS : Microsoft Windows XP Professional (Build 2600: Service Pack 3)

Process log
19:26:20: Task_1 failed! Error=700

[Mona]

Hi dc1225,

1. Please go to "Common Settings" disable "Pathplayer", copy this DVD to your hard drive first, then choose the saved folder as source to burn again.

2. You'd better use Version8.0.7.3 to burn, if still fail, post the dvdfab-vso logs.

Regards,

mona

[dc1225]

Hi dc1225,

1. Please go to "Common Settings" disable "Pathplayer", copy this DVD to your hard drive first, then choose the saved folder as source to burn again.

2. You'd better use Version8.0.7.3 to burn, if still fail, post the dvdfab-vso logs.

Regards,

mona

Thank you Mona. Mona, do I do these steps ONLY for this movie and reverse the settings for other movies? or can I keep these settings as permanent?

[Anny]

Thank you Mona. Mona, do I do these steps ONLY for this movie and reverse the settings for other movies? or can I keep these settings as permanent?

Hi dc1225,

You need to know the default setting of pathplayer is "Always enable pathplayer". But for some old dvd movies, you should disable it to copy them. So for your problem, please set your setting of pathplayer back to "Always enable pathplayer" in order to copy other dvd movies.

Best regards,
Anny