My 2 year subscription expired in 38 days???

[sillyboy]

When trying to use DVDFab, on 1-17-12, I got the message that my "Trail Period" was over and I needed to purchase the downloaded (12-9-11), and "paid for" version I have (2 years).

Is this normal?? I downloaded DVDFab again and entered My key that was sent to me and the software started to work. Do I have to do this every 30 days or so?? Not cool at all.

How is this corrected??

Thanks

[Guest]

There has been an on and off bug/glitch in the software regarding the registration for a very long time.

Has happened to me 3 times in the last 12 months.

It may never happen to you again but then it might.

[fengtao]

We store the key information in Windows registry, if something goes wrong with the registry (it may happen), DVDFab cannot read it, and you need to input it again.

[sillyboy]

DVDFab seems to be the only software affected???

I'm using Win 7, and I don't seem to have any other problems with losing info thru the registry.

Is DVDFAB working to solve this problem?? Do I have to re-enter the Key every 38 days, for the next 2 years?? It's 2012!

Thanks

[prumage]

We store the key information in Windows registry, if something goes wrong with the registry (it may happen), DVDFab cannot read it, and you need to input it again.

As a long time user of this product, I'm very concerned and disappointed by the notable increase in basic DVDFab issues during the last year or so. I rely upon this product to back-up (and protect) my expensive digital media from the stress inflicted by the fingers of the young ones.

Due to a variety of issues, I've been forced to revert to the most recent semi-viable release - 8.1.3.8.

All subsequent releases completely 'forget' my 'lifetime' registrations.

And this is only one of the confounding issues experienced with the recent releases of a formerly reliable product.

I'm very disappointed that the current state of the product has driven me to comment in the support forums.