DVDFab 6.2.0.5 Preview doesn't work right for me.

[zZz]

I was getting help from toaddub over on the CDR-Zone forum and he referred me to you guys for further assistance. He says that the movie plays fine for him in the Preview window on his machine. Here's what I wrote to him regarding how the movie is playing on my machine.

It plays in the little preview window for me, not a separate screen. How do you get it to play in the separate screen? I double-click on it and it plays full screen on monitor.

Hmm. That is weird! All I do is, say I want to split a movie. I click on "Split" in the left pane. I then click on the yellow folder to select the source (in this case "Trading Places"). I select and click on the "Trading Places" folder. Then immediately, the movie opens the blue-framed "ActiveMovie Window" window. It plays with picture and sound. And get this: If I close that "ActiveMovie Window" window, I still hear the audio playing, but no picture is playing in the Preview screen. The slider is moving along, but the screen remains black throughout -- even when the "ActiveMovie Window" window was open. If I click on another title on the list to play, it'll open in the "ActiveMovie Window" window and play as the previous title was playing.

You may want to ask technical support to troubleshoot for you or ask in the why choosing DvdFab decoder doesn't work.

I guess I'll have to. I don't know why it's behaving this way on my machine. It's really irritating and frustrating to not know what the hell's causing this.

[zZz]

My system has installed on it the DirectX 9.0c runtime. See below. I surmise it's part of either Service Pack 2 or Service Pack 3 that I installed after the main operating system disk of Windows XP was finished with its installation.

[zZz]

Hi there.

I have the latest version of DVDFab (version 6.2.0.5) and the Preview doesn't work right for me. Here's what's happening.



In the default setting, with the bullet in "DirectShow", the Preview plays the audio, but the screen is black.



With the bullet in "Internal", the Preview plays the video, but no audio is heard.

What's wrong? I'm pretty sure this used to work fine on my machine in past versions of DVDFab. I tried older versions of DVDFab that I still had, just to see how the Preview played and to my surprise, they too didn't work correctly. They worked just as this most recent version does.

I even tried reinstalling my entire operating system from scratch (Windows XP Professional) -- even formatting my Drive C so that it was totally virgin. I then installed Windows XP Service Pack 3 and its updates. Then finally, I installed DVDFab as the first program and tried out how Preview played and it was still the same as before. Do you have any ideas what's going on and why DVDFab is malfunctioning as I described above?