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  • crashes when using creator

    Just updated to version 10084 downloaded Thor Ragnarok from iTunes today drm removal worked fine, but crashes after a few seconds after starting creator to rip.
    Attached Files

  • #2
    Originally posted by dreamin47 View Post
    Just updated to version 10084 downloaded Thor Ragnarok from iTunes today drm removal worked fine, but crashes after a few seconds after starting creator to rip.
    Hello,

    “2m 47.15s: error: filter name(filter_mux_mpeg), type(128), id(35), get fatal exception”

    It's a memory issue, please reboot your PC and run DVDFab to try again.

    Regards,
    mona
    DVDFab log default location:
    For Windows: C:\Users\User Name\Documents\DVDFab11\Log
    For Mac: Finder>Documents>DVDFab11>Log

    DVDFab Player 5:
    For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
    For Mac: Finder>Documents>DVDFab Player 5>Log

    Guide for adding attachments in a post
    --Please use attachment button to attach your most recent log files.

    Comment


    • #3
      Thanks Mona, uninstalled that version tried again doesn't work, I have 32 gbs of memory and 5gbs dedicated to the video card, however I did install the 64 bit 10081 version and that works perfect however now I'm afraid to update it to 10084.

      Comment


      • #4
        Originally posted by dreamin47 View Post
        Thanks Mona, uninstalled that version tried again doesn't work, I have 32 gbs of memory and 5gbs dedicated to the video card, however I did install the 64 bit 10081 version and that works perfect however now I'm afraid to update it to 10084.
        Correction to my previous post, it is not a PC memory problem, we will need to run some tests first. Please kindly wait for update.

        Regards,
        mona
        DVDFab log default location:
        For Windows: C:\Users\User Name\Documents\DVDFab11\Log
        For Mac: Finder>Documents>DVDFab11>Log

        DVDFab Player 5:
        For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
        For Mac: Finder>Documents>DVDFab Player 5>Log

        Guide for adding attachments in a post
        --Please use attachment button to attach your most recent log files.

        Comment


        • #5
          Thanks I have tried everything I could think of.

          Comment


          • #6
            Thanks Mona the 10081 works perfect.
            Attached Files

            Comment


            • #7
              Update:

              This problem will be fixed in next build, please wait for updates and try again.

              Regards,
              mona
              DVDFab log default location:
              For Windows: C:\Users\User Name\Documents\DVDFab11\Log
              For Mac: Finder>Documents>DVDFab11>Log

              DVDFab Player 5:
              For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
              For Mac: Finder>Documents>DVDFab Player 5>Log

              Guide for adding attachments in a post
              --Please use attachment button to attach your most recent log files.

              Comment

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