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    #1

    DVD Ripper 8.0.5.6 - Jerky Video STILL

    Attn Service Team,
    I will re-state what I sent in an email, only because I implemented EVERY 'fix' listed below with no better results overnight.

    As a paying customer, I DEMAND that you take our complaints of 'jerky' video seriously, and take one of 2 actions.

    1. FIX the PROBLEM
    2. Refund a pro-rated amount of the money we paid


    I have seen ZERO action from the service team to try and address this issue, other than to provide the exact same 'solutions' for the last 3 months.

    LISTEN TO US-
    Clicking the green check and setting ALL of the A/V codec selections (Decoder and Encoder) to Software DOES NOT WORK

    Deleting all previous versions as well as all registry entry's that have DVDFAB in them and re-installing the most current version DOES NOT WORK

    Switching from 2-pass to 1-pass DOES NOT WORK

    I as well as others have posted logs, and nearly a hundred posts regarding this issue, with no feedback from the service team stating WHY all the sudden (I started using V5) at revision level 8 there is this jerky video issue with h.264/aac. I personally do not care how long it takes to rip/encode the movies, as long as they look good when done (which they have up to version 8).

    Please reference #1 and 2 above, and decide how you intend to move forward.

    and before Signals jumps in with his 'help us help you' post


    SOURCE FILE TYPE: VOB
    SOURCE VIDEO TYPE: DVD
    SOURCE VIDEO RESOLUTION: UNKNOWN
    SOURCE AUDIO TYPE: DVD
    DVDFab VERSION: 8.0.5.6
    DVDFab PROFILE: mp4
    OUTPUT RESOLUTION: 848x358
    OUTPUT CROP: NONE
    OUTPUT BITRATE: 2000
    OUTPUT PASSES: 1

    Jason
    Last edited by Saabaru; 12-07-2010, 11:01 AM. Reason: help us help you info
    Tags: h.264/aac, jerky video, lack of service, refund
    #2
    Additional information:

    http://forum.dvdfab.com/showthread.php?t=9978


    http://forum.dvdfab.com/showthread.php?t=9650


    http://forum.dvdfab.com/showthread.php?t=9717


    http://forum.dvdfab.com/showthread.php?t=9445

    Comment

      #3
      No updates I see.

      More info on the last file I tried ripping:
      General
      Complete name : \My Documents\DVDFab\mp4\THE_TWILIGHT_SAGA_ECLIPSE\VID EO\Eclipse.mp4
      Format : MPEG-4
      Format profile : Base Media
      Codec ID : isom
      File size : 1.10 GiB
      Duration : 2h 3mn
      Overall bit rate : 1 276 Kbps
      Movie name : Eclipse
      Album : THE_TWILIGHT_SAGA_ECLIPSE
      Writing application : Lavf52.78.4

      Video
      ID : 1
      Format : AVC
      Format/Info : Advanced Video Codec
      Format profile : Main@L3.0
      Format settings, CABAC : Yes
      Format settings, ReFrames : 2 frames
      Codec ID : avc1
      Codec ID/Info : Advanced Video Coding
      Duration : 2h 3mn
      Bit rate mode : Variable
      Bit rate : 1 079 Kbps
      Width : 848 pixels
      Height : 358 pixels
      Display aspect ratio : 2.35:1
      Frame rate mode : Constant
      Frame rate : 23.976 fps
      Color space : YUV
      Chroma subsampling : 4:2:0
      Bit depth : 8 bits
      Scan type : Progressive
      Bits/(Pixel*Frame) : 0.148
      Stream size : 956 MiB (85%)
      Writing library : x264 core
      Color primaries : BT.601-6 525, BT.1358 525, BT.1700 NTSC, SMPTE 170M
      Transfer characteristics : BT.709-5, BT.1361
      Matrix coefficients : BT.601-6 525, BT.1358 525, BT.1700 NTSC, SMPTE 170M

      Audio
      ID : 2
      Format : AAC
      Format/Info : Advanced Audio Codec
      Format version : Version 4
      Format profile : LC
      Codec ID : 40
      Duration : 2h 3mn
      Bit rate mode : Variable
      Bit rate : 192 Kbps
      Channel(s) : 6 channels
      Channel positions : Front: L C R, Side: L R, LFE
      Sampling rate : 48.0 KHz
      Compression mode : Lossy
      Stream size : 171 MiB (15%)

      What I do find interesting here, is that after using V5,6,7 and now 8, ripping nearly all 500 movies in my collection (at 4-7 hours each to rip) I found the settings I like best, that show best on my system, and now I cannot even choose those settings.

      H.264 @ 2000kbps bitrate (max resolution) & AAC @ 120kbps bitrate are the settings I like, now with 8.0.x I am forced to use a setting that is jerky AND looks poor (1079kbps is terrible).

      When will the software development team look at fixing all of the currently reported bugs before adding new features or changing the GUI again?


      I did some troubleshooting for you.

      If I watch the VOB file with VLC on my machine, GREAT quality and perfect sound, no jitters.
      If I watch the .mp4 with quicktime on my machine, GREAT quality and perfect sound, jittery video.
      Last edited by Saabaru; 12-07-2010, 11:23 PM. Reason: New Information

      Comment

        #4
        Originally posted by Saabaru View Post
        Attn Service Team,
        I will re-state what I sent in an email, only because I implemented EVERY 'fix' listed below with no better results overnight.

        As a paying customer, I DEMAND that you take our complaints of 'jerky' video seriously, and take one of 2 actions.

        1. FIX the PROBLEM
        2. Refund a pro-rated amount of the money we paid


        I have seen ZERO action from the service team to try and address this issue, other than to provide the exact same 'solutions' for the last 3 months.

        LISTEN TO US-
        Clicking the green check and setting ALL of the A/V codec selections (Decoder and Encoder) to Software DOES NOT WORK

        Deleting all previous versions as well as all registry entry's that have DVDFAB in them and re-installing the most current version DOES NOT WORK

        Switching from 2-pass to 1-pass DOES NOT WORK

        I as well as others have posted logs, and nearly a hundred posts regarding this issue, with no feedback from the service team stating WHY all the sudden (I started using V5) at revision level 8 there is this jerky video issue with h.264/aac. I personally do not care how long it takes to rip/encode the movies, as long as they look good when done (which they have up to version 8).

        Please reference #1 and 2 above, and decide how you intend to move forward.

        and before Signals jumps in with his 'help us help you' post


        SOURCE FILE TYPE: VOB
        SOURCE VIDEO TYPE: DVD
        SOURCE VIDEO RESOLUTION: UNKNOWN
        SOURCE AUDIO TYPE: DVD
        DVDFab VERSION: 8.0.5.6
        DVDFab PROFILE: mp4
        OUTPUT RESOLUTION: 848x358
        OUTPUT CROP: NONE
        OUTPUT BITRATE: 2000
        OUTPUT PASSES: 1

        Jason
        Could you PM me your operating system?

        Comment

          #5
          Originally posted by biglarryjames View Post
          Could you PM me your operating system?
          Are you some sort of spammer???
          All I see out of you is asking for members to Pm you with their OS
          CBR929
          Even if it's a little thing, do something for those who have need of help, something for which you get no pay but the privilege of doing it.


          Setting Up ImgBurn and DVDFab to work together

          Tips for Posting DVDFab Logs in the Forum

          Comment

            #6
            CBR...

            He is actually trying to help me through PM.


            Right now he's leading me to 'clean' the DRM stuff on my machine.

            Comment

              #7
              Ok, well you suspended the only person on this board that was trying to help.

              Any dev team members want to assist now?

              Comment

                #8
                hi,

                Sorry for this problem first,

                I will check this problem, and set this as high priority.

                thanks.

                Comment

                  #9
                  Originally posted by Saabaru View Post
                  CBR...

                  He is actually trying to help me through PM.


                  Right now he's leading me to 'clean' the DRM stuff on my machine.
                  well for starters the forum is here so can post all help in threads where all members/Guests can see. Others may have the same issue and want to try what is being said in PM. But they not know as PM is Private

                  Comment

                    #10
                    Hi all
                    This issue had fixed,i think it's gone in next build.
                    Thanks a lot.
                    Joe

                    Comment

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