DVD Ripper 8.0.5.6 - Jerky Video STILL

[Saabaru]

Attn Service Team,
I will re-state what I sent in an email, only because I implemented EVERY 'fix' listed below with no better results overnight.

As a paying customer, I DEMAND that you take our complaints of 'jerky' video seriously, and take one of 2 actions.

1. FIX the PROBLEM
2. Refund a pro-rated amount of the money we paid


I have seen ZERO action from the service team to try and address this issue, other than to provide the exact same 'solutions' for the last 3 months.

LISTEN TO US-
Clicking the green check and setting ALL of the A/V codec selections (Decoder and Encoder) to Software DOES NOT WORK

Deleting all previous versions as well as all registry entry's that have DVDFAB in them and re-installing the most current version DOES NOT WORK

Switching from 2-pass to 1-pass DOES NOT WORK

I as well as others have posted logs, and nearly a hundred posts regarding this issue, with no feedback from the service team stating WHY all the sudden (I started using V5) at revision level 8 there is this jerky video issue with h.264/aac. I personally do not care how long it takes to rip/encode the movies, as long as they look good when done (which they have up to version 8).

Please reference #1 and 2 above, and decide how you intend to move forward.

and before Signals jumps in with his 'help us help you' post


SOURCE FILE TYPE: VOB
SOURCE VIDEO TYPE: DVD
SOURCE VIDEO RESOLUTION: UNKNOWN
SOURCE AUDIO TYPE: DVD
DVDFab VERSION: 8.0.5.6
DVDFab PROFILE: mp4
OUTPUT RESOLUTION: 848x358
OUTPUT CROP: NONE
OUTPUT BITRATE: 2000
OUTPUT PASSES: 1

Jason

[Saabaru]

Additional information:

[Saabaru]

No updates I see.

More info on the last file I tried ripping:

General
Complete name : \My Documents\DVDFab\mp4\THE_TWILIGHT_SAGA_ECLIPSE\VID EO\Eclipse.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 1.10 GiB
Duration : 2h 3mn
Overall bit rate : 1 276 Kbps
Movie name : Eclipse
Album : THE_TWILIGHT_SAGA_ECLIPSE
Writing application : Lavf52.78.4

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L3.0
Format settings, CABAC : Yes
Format settings, ReFrames : 2 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 2h 3mn
Bit rate mode : Variable
Bit rate : 1 079 Kbps
Width : 848 pixels
Height : 358 pixels
Display aspect ratio : 2.35:1
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.148
Stream size : 956 MiB (85%)
Writing library : x264 core
Color primaries : BT.601-6 525, BT.1358 525, BT.1700 NTSC, SMPTE 170M
Transfer characteristics : BT.709-5, BT.1361
Matrix coefficients : BT.601-6 525, BT.1358 525, BT.1700 NTSC, SMPTE 170M

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format version : Version 4
Format profile : LC
Codec ID : 40
Duration : 2h 3mn
Bit rate mode : Variable
Bit rate : 192 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Compression mode : Lossy
Stream size : 171 MiB (15%)

What I do find interesting here, is that after using V5,6,7 and now 8, ripping nearly all 500 movies in my collection (at 4-7 hours each to rip) I found the settings I like best, that show best on my system, and now I cannot even choose those settings.

H.264 @ 2000kbps bitrate (max resolution) & AAC @ 120kbps bitrate are the settings I like, now with 8.0.x I am forced to use a setting that is jerky AND looks poor (1079kbps is terrible).

When will the software development team look at fixing all of the currently reported bugs before adding new features or changing the GUI again?


I did some troubleshooting for you.

If I watch the VOB file with VLC on my machine, GREAT quality and perfect sound, no jitters.
If I watch the .mp4 with quicktime on my machine, GREAT quality and perfect sound, jittery video.

[biglarryjames]

Attn Service Team,
I will re-state what I sent in an email, only because I implemented EVERY 'fix' listed below with no better results overnight.

As a paying customer, I DEMAND that you take our complaints of 'jerky' video seriously, and take one of 2 actions.

1. FIX the PROBLEM
2. Refund a pro-rated amount of the money we paid


I have seen ZERO action from the service team to try and address this issue, other than to provide the exact same 'solutions' for the last 3 months.

LISTEN TO US-
Clicking the green check and setting ALL of the A/V codec selections (Decoder and Encoder) to Software DOES NOT WORK

Deleting all previous versions as well as all registry entry's that have DVDFAB in them and re-installing the most current version DOES NOT WORK

Switching from 2-pass to 1-pass DOES NOT WORK

I as well as others have posted logs, and nearly a hundred posts regarding this issue, with no feedback from the service team stating WHY all the sudden (I started using V5) at revision level 8 there is this jerky video issue with h.264/aac. I personally do not care how long it takes to rip/encode the movies, as long as they look good when done (which they have up to version 8).

Please reference #1 and 2 above, and decide how you intend to move forward.

and before Signals jumps in with his 'help us help you' post


SOURCE FILE TYPE: VOB
SOURCE VIDEO TYPE: DVD
SOURCE VIDEO RESOLUTION: UNKNOWN
SOURCE AUDIO TYPE: DVD
DVDFab VERSION: 8.0.5.6
DVDFab PROFILE: mp4
OUTPUT RESOLUTION: 848x358
OUTPUT CROP: NONE
OUTPUT BITRATE: 2000
OUTPUT PASSES: 1

Jason

Could you PM me your operating system?

[CBR929]

Could you PM me your operating system?

Are you some sort of spammer???
All I see out of you is asking for members to Pm you with their OS
CBR929

[Saabaru]

CBR...

He is actually trying to help me through PM.


Right now he's leading me to 'clean' the DRM stuff on my machine.

[Saabaru]

Ok, well you suspended the only person on this board that was trying to help.

Any dev team members want to assist now?

[ting]

hi,

Sorry for this problem first,

I will check this problem, and set this as high priority.

thanks.

[AGJ]

CBR...

He is actually trying to help me through PM.


Right now he's leading me to 'clean' the DRM stuff on my machine.

well for starters the forum is here so can post all help in threads where all members/Guests can see. Others may have the same issue and want to try what is being said in PM. But they not know as PM is Private

[qbs.cn]

Hi all
This issue had fixed,i think it's gone in next build.
Thanks a lot.
Joe